Caliber - Madera
In operation 29 years, 10 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 0.0/5.0 -
The car was initially delivered with unfinished paint or issues where corrections are needed. There were also broken and or missing parts. After several visits the paint is better and there are still some small spots where bumps and what looks like dust can be seen under the paint exists in corrected areas. It went in several times for paint work and it continued to have issues. It was suggested that i maybe just sell the car so i might be happy. I tried to be patient and expect the car returned in oem condition but that seemed to be something impossible to achieve and attitudes/tempers were getting short. I’m glad there is a lifetime warranty but it just seems to be a huge hassle going back and forth. My car has additional rattles as well from being taken apart so many times. I may just correct the issues myself and move on. Had i paid for this and not the insurance i would be very upset.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
looks brand new
Customer Service - 5.0/5.0 -
awesome service from Johnni Pimentel
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Mike was great he kept me informed on the progress and was always so nice and respectful
My Experience - 5.0/5.0 -
We appreciated the updates and communication. Our car was completed in a timely manner.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
We received updates at each stage of the repair. All of our questions were answered.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
I am extremely satisfied with my recent experience at Caliber Collision. From the moment I arrived, the staff was professional, courteous, and attentive. They kept me informed throughout the repair process and answered all of my questions promptly. The quality of the repairs exceeded my expectations. My vehicle was returned looking excellent, and the work was completed on time. The team demonstrated outstanding attention to detail and a genuine commitment to customer satisfaction. I especially appreciated the clear communication, friendly service, and the effort the staff made to ensure a smooth and stress-free experience.
Likely to Recommend - 0.5/5.0
Repair Quality - 1.5/5.0
Customer Service - 0.5/5.0 -
I didn’t lake your office service
My Experience - 5.0/5.0 -
Professional service. Very satisfied with the outcome. Thank You Caliber Collision.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Great customer service from Johnnie, Mr Hernandez and the female receptionist. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My assigned agent Johnny was very helpful and through. The work looks great. Thank you
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 0.5/5.0 -
Didn't finish the job right I had to take it back tomorrow
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber Collision did an excellent job, great experience with the staff at local store/shop, our contact person from the young lady at the front desk to the tech doing the estimated cost for repairs, the experience and results where excellent. Thanks
My Experience - 5.0/5.0 -
Johnny was very helpful and a pleasure to work with. He kept me informed of my car. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Everyone I came in contact with at Caliber was informative and friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Johnny was very helpful with all repair updates and info.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 4.8/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Johnnie Pimental was super helpful in getting my vehicle taken care of as soon as possible… in fact the team had my car done one day earlier. Outstanding team!!