Caliber - Merced

4.7 (1,438reviews)
96%
100 W. Main St,  Merced,  CA  95340
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,438)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with many highlighting the professional and friendly staff who go above and beyond expectations. Communication stands out as a major strength, with customers appreciating daily text updates and proactive information sharing throughout the repair process. The timeliness of repairs frequently exceeds expectations, with many vehicles completed days or even weeks ahead of schedule. Quality of workmanship receives high marks, with repairs often described as flawless and making vehicles look brand new. However, some customers noted areas for improvement including occasional communication gaps when staff members are absent, minor quality control issues requiring return visits, and cleanliness concerns with interior debris or shop materials left in vehicles.
AI-Generated from reviews written in the last 12 months
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"... process clearly so I knew exactly what to expect. The repair itself was flawless — you cant even tell there was ever a scratch there. The paint matched ..." Read more
"The damage to my car was repaired so professionally and beautifully that theres absolutely no sign anything ..." Read more
"Repair!!! What repair They did such an amazing job that you cant even tell there was ever damage. Good work!!!!!"
"... understood what was being done. When I picked up my car, it looked brand new the paint matched perfectly, the bodywork was flawless. The turnaround was great. ..." Read more
"Looks like a brand new car!"
"Done faster than I expected"
"Much earlier than expected!"
"We got told 3 weeks to fix but it was 1 week and like 23 days so very fast which was amazing!"
"The repairs were completed a full day earlier than expected, which was a pleasant surprise. Throughout ..." Read more
"It wasnt any fault of their own there was a part missing that they had to order and the company sent ..." Read more
"Outstanding customer service! They kept me updated with text messages every step of the way, which I truly appreciated. It made the ..." Read more
"Excellent communication throughout the entire process."
"... attention to detail and treated my car with care. What stood out most was the great communication. They kept me updated throughout the process and ..." Read more
"Took 6 truck drop offs for my truck to get fixed. Communication was horrible. They wouldnt keep me updated. They ignored emails and texts."
"Communication at the beginning of the repair wasnt well kept. I had to call multiple times to get an update. ..." Read more

My Experience

My right blinker is blinking faster than when I brought it in.

Likely to Recommend

Repair Quality

My right blinker is messed up. It was not like that when I brought it in.

Customer Service

My right blinker is messed up. It was not like that when I brought it in.

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Good work and nice staffs

Likely to Recommend

Repair Quality

Good service and nice staffs

Customer Service

Staffs are very nice

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They did a great job!

My Experience

Good

My Experience

Raj told me my vehicle was ready and then said there was additional repairs he did not get approved before completion. He tried to hold my car and say that the insurance has to pay in full before I can get the vehicle, even though I had the full payment for my estimate and he made the mistake of not getting the addition work approved prior to completion therefore tying to delay my vehicle pickup.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I will refer everyone to this shop! I am very impressed

Repair Quality

Amazing customer service! Very communicative! They are friendly and professional! The turn around in their work is top tier!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

The quality of work and the staff are what will lead me to recommend Caliber Collision. The easiness of my insurance, Caliber Collision and Enterprise working together is why I would come back again if needed.

Repair Quality

Customer Service

From the phone, to the front desk, to the shop everyone was great at communicating and answering any questions as well as following up throughout the process

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Super fast and very clean repair. I even appreciate that I have warranty. Will definitely be coming back if I need repairs again.

Likely to Recommend

Likely recommend

Repair Quality

Precise on notifying me via text when my vehicle would be ready. Or if there was any updates to times was great

Customer Service

Instead of the auto repair personnel reach out to me I was the one who was in charge of communicating with the repair shop personnel. But since I was communicating with travelers insurance and caliber collision it left me as the middle man in communication.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

When I had a concern about the completion of repair, there was no hesitation for correction and they went above and beyond to correct.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer service very friendly experience on detail on expected work to be performed explained with satisfaction.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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