Premier Collision Center

4.9 (926reviews)
98%
1440 w.18th Street,  Merced,  CA  95340

In operation 10 years.

Premier Collision Center is a newer Auto Body Shop conveniently located in downtown Merced. Our team has over 20 years of experience in auto body, collision, commercial vehicle repair, and restorations. Our office staff is here to assist you through the insurance process; make tow truck arrangements, rental car reservations, and courtesy rides to work or home. Please feel free to stop by for an estimate or call to set up an appointment. Remember for any of your repair needs whether big or small, we do it all! Think Premier Collision Center!

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Motorcycle Repair
  • Detailing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat 8:00 am - 12:00 pm
* Holiday hours may differ.
I-Car

Reviews (926)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return, often including complimentary detailing inside and out. The friendly, professional, and courteous staff received widespread appreciation, with customers highlighting a welcoming atmosphere and genuine care throughout the repair process. Communication was frequently commended, as customers noted being kept informed at every stage via calls and updates. Timeliness was also a strong point, with several customers reporting repairs completed ahead of schedule. A few customers noted areas for improvement directly from their experiences, including occasional delays, limited proactive communication during unexpected issues, and isolated concerns about incomplete repairs or finishing details. Overall, the vast majority of customers expressed high satisfaction and enthusiastically recommended the shop.
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"Premier Collision is an outstanding auto body shop. The level of professionalism demonstrated by their ..." Read more
"... with updatesstatus of the repairs needed and the body work that was done was exceptional. We are extremely happy with our experience and would ..." Read more
"... insurance estimate. The car looks brand new again!! They fixed the dent and matched the paint perfectly. The bonus at the end was the nice detailing of the ..." Read more
"... Collision made an unfortunate experience a breeze. They were kind and courteous in tending to my needs. They addressed all areas of repair and kept me informed ..." Read more
"Customer service was top notched! The best in town. Everyone was professional, kind and understanding ..." Read more
"Even faster then expected with amazing work"
"My repair was completed in a timely manner. I was kept informed during the process. My car was ..." Read more
"Done ahead of promised date"
"Great customer service and repair was done in a timely manner."
"Was quoted 4 hours, vehicle was kept for over 24 hours"
"... incredibly helpful, thorough, and professional. They kept me informed every step of the way, explained everything clearly, and always communicated in a ..." Read more
"My repair was completed in a timely manner. I was kept informed during the process. My car was returned to me looking like new!"
"... workmanship is satisfying. The service is very thoughtful. The office informed me the progress of my car daily. The personnels are very professional. It deserves ..." Read more
"... had! From the first call to the final result, their customer service and communication were top-notch. My Tesla came out looking flawless!! They even waxed ..." Read more
"Poor communication. No rental car service or transportation available even though my car was held overnight."

My Experience

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My Experience

I got my Volkswagen back with a different headlight (so it wasn’t symmetrical) and I also got the car back with a new system error message referring to how the lights aren’t properly programmed

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Repair Quality

Customer Service

Very nice and helpful team

Returned Clean

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Highly recommend and I never offer suggestions unless I’m sure they are good

Repair Quality

Excellent work and customer service

Customer Service

Excellent communication and help when needed dealing with my insurance company

Returned Clean

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Repair Quality

Looks like quality is good, but it took a long time.

Customer Service

I had difficulty getting return calls when inquiring about my car status

Returned Clean

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Repair Quality

Excelrnte trabajo buena comunicacion

Customer Service

Muy amables

My Experience

Appreciate the communication with everyone from front desk, to Garry, to the owner. Everyone kind and helpful. I just moved to Merced and didn't know where to go, there I knew my car was in good hands. I especially appreciated the weekly updates as repairs were moving along and the patience to explain each step to me. Thank you.

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Returned Clean

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They were polite and efficient. They did a good job.

Customer Service

The staff were kind and welcoming.

My Experience

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My Experience

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Thank you Jhahir and everybody at Premier

Customer Service

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Premier shop is very professional, friendly and make you feel welcome

Repair Quality

Repair was done to my satisfaction and timely, I've experienced other Repair shops where repairs took several weeks, which was upsetting, the time for repairs with premier was very reasonable, thank you

Customer Service

Office staff were very friendly and welcoming, manager was hands-on, respectful and displayed his personal concerns for my needs and repairs

Returned Clean

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Repair Quality

Fast service, great customer service!

Customer Service

Returned Clean

My Experience

My experience was great. From the start I felt very comfortable. The young lady in the front was very helpful. As well as the young man helping me checking in my car. He was very knowledgeable and guided me through the process from start to finish. Thank you Premier.

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Repair Quality

Ronnie and his team are awesome, professional and go above and beyond always!!

Customer Service

Returned Clean

My Experience

Thank you Ronny Martinez and Garry for your work as well as everyone else and Premier Collision Center, I appreciate your efforts and support for everything you all do and repairing my car. Feels good to have my ride back. 🙌🏼

Likely to Recommend

I actually already have referred a friend

Repair Quality

Excellent customer service, repairs, they went over and beyond

Customer Service

Excellent

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My Experience

This is my second time that I had picked Premier Collision Center to fixed and restored my vehicles. Again Premier Collision center had done a fantastic job restoring my vehicles back to new. Your service was professionally done and affordable. Thank you again.

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Customer Service

Poor communication. No rental car service or transportation available even though my car was held overnight.

Returned Clean