Rich's Auto Body

4.9 (116reviews)
97%
923 Martin Luther King Jr Way,  Merced,  CA  95340
Bot
Shop AssistantSparkles

In operation 62 years.

Rich's Auto Body is a family owned and operated business serving the greater Merced area since 1964.

Services
  • Free Estimates
  • Lifetime Warranty
  • Towing
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:30 am - 5:00 pm
Tue 7:30 am - 5:00 pm
Wed 7:30 am - 5:00 pm
Thu 7:30 am - 5:00 pm
Fri 7:30 am - 5:00 pm
Sat Closed
* Holiday hours may differ.

Reviews (116)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with many noting repairs that left vehicles looking brand new or better than before. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Communication was a standout strength, with customers appreciating daily updates via calls and texts throughout the repair process. Timeliness was frequently highlighted, with numerous customers reporting their vehicles were completed ahead of schedule. A few customers noted minor concerns such as misaligned bumpers or parts fitment issues, and one reported a computer system malfunction post-repair, reflecting areas customers feel could be improved.
Select to learn more
"The customer service was wonderful, and my car looks so spectacular it feels like it just rolled off the showroom floor. I am blown away by the amazing ..." Read more
"If you want the best in the industry, work quality and good manners in the office this your place! They have always treated me really ..." Read more
"He went above and beyond! It looks better than the day it came out of the dealership."
"Every aspect of the experience was outstanding!"
"Top quality all the way."
"They are super fast gave my car back before the date they gave"
"It was a very surprising fast repair ! Before !!!"
"Staff went out of their way to see that I got it before the weekend. I truly appreciated it."
"Very happy with the quality of work and how quickly they were able to get the work done."
"Done a day early"
"Very friendly, great customer service. Kept me completely informed on all processes. Had me back in my vehicle as soon as possible. There ..." Read more
"Very pleased. I was kept informed of where my car was in the repair process."
"They gave me daily updates and let me know how everything was going."
"Every step of the way, they kept me informed"
"I was never out of the loop about my vehicle"

Likely to Recommend

Repair Quality

Customer Service

Julian was very helpful and kept us updated with the status on our vehicle

Returned Clean

Likely to Recommend

Repair Quality

at this time I am still testing the car. I am waiting for a second opinion and evaluation of the suspension. it is why I scored 6.

Customer Service

Translated from Spanish by Carwise
Translation unavailable. Please try again later.

Likely to Recommend

Excelente

Repair Quality

Gracias 🙏

Customer Service

Doing the best fixing my truck

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I’m definitely going to recommend it to everyone that I know

Repair Quality

He went above and beyond! It looks better than the day it came out of the dealership.

Customer Service

Good customer service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

We were so happy with the way we were treated from the beginning to the end that we would absolutely recommend you.

Repair Quality

Excellent repair. Excellent and courteous office staff from start to finish

Customer Service

The car looks like new and we are totally happy with it. I would like to say that the Julian Manzo was such a pleasant person and such a pleasure to deal with when we picked up the car after it was done.

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Likely to Recommend

Repair Quality

Customer Service

Fast, friendly and very professional

Likely to Recommend

Yes I Would Say Rich’s Auto Body Shop Rates Number 1 With Customer Service And Support

Repair Quality

Thank You So Very Much On Your Excellent Work And Care You Gave Me In Repairing My Damaged 2006’ Toyota Camry XLE Thank You Again For All The Wonderful Support You Gave To Me Lawrence E Duncan

Customer Service

Thank You So Very Much Lawrence E Duncan

Returned Clean

Likely to Recommend

Repair Quality

Very happy with the quality of work and how quickly they were able to get the work done.

Customer Service

Returned Clean