Caliber - Merrill
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 0.5/5.0 -
After this I'm calling everyone to tell them how they don't take accountability
Repair Quality - 0.5/5.0 -
I get my truck back, and my rear park sensor doesnt work anymore. It worked when I dropped it off and when I called about the problem first it was blaming my sister when all she did was bring the truck to my house to me as I work 3rd shift. Then tried saying there was codes that came up as them not working prior to them fixing the Deer damage.(u think someone would of called if there was more issues then the cosmetic part). But When I dropped off the truck they worked just fine, they beeped when I backed up to close to anything, even with the deer damage it was still working. No lights on the dash besides the tire pressure light which is normal for winter weather. Now there saying they don't know if my insurance will cover it when they obviously broke it and don't want to take accountability. I spent 1300 to fix a door n part of the box to get my truck back broken and then want more money to fix someone else's mistakes. Very dissatisfied. Looking into a different shop.
Customer Service - 0.5/5.0 -
I get my truck back, and my rear park sensor doesnt work anymore. It worked when I dropped it off and when I called about the problem first it was blaming my sister when all she did was bring the truck to my house to me as I work 3rd shift. Then tried saying there was codes that came up as them not working prior to them fixing the Deer damage.(u think someone would of called if there was more issues then the cosmetic part). But When I dropped off the truck they worked just fine, they beeped when I backed up to close to anything, even with the deer damage it was still working. No lights on the dash besides the tire pressure light which is normal for winter weather. Now there saying they don't know if my insurance will cover it when they obviously broke it and don't want to take accountability. I spent 1300 to fix a door n part of the box to get my truck back broken and then want more money to fix someone else's mistakes. Very dissatisfied. Looking into a different shop.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thorough work, and easy to work with. Looks great. Job well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Made the process easy on my end, very open and communicated often with updates as needed. Every time we spoke they were honest, nice & overall did very good work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
All very friendly and helpful.
My Experience - 5.0/5.0 -
I was kept informed about the progress of the repairs to my vehicle, either by text or phone calls. I was very appreciative of that. It made the process easy to understand.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I dealt alot with Mindy and Barb @ merrill caliber and both those ladies are amazing. Fabulous attitudes always keeping in touch about the truck. Tho my parts did come in broken ALOT so it did take awhile to get back they did everything in there power to make a rush for the holidays! My truck looks brand new and I got it back before Christmas 🎄. They worked with Mr. So thanks ladies you were truly amazing. Thanks for putting up with all my phone calls. Happy holidays!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
When I dropped off my car after I hit the deer my car was pretty dirty as it is winter. My car is a white car. They did an amazing job repairing my car. my Ford look brand new when I picked it up and thank you for cleaning the floors in the passenger side in the driver side. I also got to go into a warm car and it was very cold outside when I picked it up. Again, thank you so much for the great job. Have a merry Christmas.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Amazing staf!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Caliber Collision was very accommodating. They were able to help with my Jeep repair right away. I would recommend them anytime.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I really appreciated all the communication to keep me updated on the status.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Did a great job communicating status and updating progress.
Returned Clean
Likely to Recommend - 5.0/5.0 -
Would definitely recommend caliber collision. They made my first experience a good one.
Repair Quality - 5.0/5.0 -
My first time ever having to need body repair. I was so nervous with color match and making my vehicle look like a deer never hit me. I was very impressed with them. Color was perfect and my vehicle was made whole again. They did a great job..would definitely go to them again.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The quality of work done was excellent and very quick
Customer Service - 5.0/5.0 -
Both Mindy and barb are excellent to work with