K B Body Shop Inc

5.0 (3,935reviews)
99%
1211 W Main St,  Merrill,  WI  54452
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KB Body Shop is a family owned auto repair business that has been serving the community since 1965. Our goal is to provide high quality repairs on a timely basis. We provide a high level of customer communication throughout the repair process, including text and email messaging with vehicle owners.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Motorcycle Repair
  • Detailing
  • Paintless Dent Repair
  • On-Site Car Rental - Enterprise®
Payment Types
  • Discover Card
  • MasterCard
  • Visa
  • Cash
  • Check
  • Debit Card
Languages
  • Spanish
Hours
Sun Closed
Mon 7:00 am - 5:00 pm
Tue 7:00 am - 5:00 pm
Wed 7:00 am - 5:00 pm
Thu 7:00 am - 5:00 pm
Fri 7:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Call

Reviews (3,935)

Customers say
Overall Customer Satisfaction
Customers consistently praise KB Body Shop for exceptional repair quality, often noting their vehicles looked brand new upon return. The shop receives high marks for proactive communication through text updates and phone calls throughout the repair process. Timeliness is frequently highlighted, with many vehicles completed ahead of schedule. Customers are repeatedly and pleasantly surprised by complimentary interior detailing. A few customers noted occasional delays due to parts availability and minor repair oversights, though these were promptly addressed per customer accounts. Overall, satisfaction levels are remarkably high, with many customers expressing strong loyalty and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... was going on and when to expect my car to be ready. The quality of work was exceptional; my car looks brand new again. The customer service team was friendly, empathetic, ..." Read more
"... repair was completed much faster than I anticipated. Everything was perfect - the fit, the paint and the clear coat. I will absolutely be using KB again when the need ..." Read more
"... the vehicle was when we picked it up! Great job! KB found items that were an issue that 2 other shops missed. Very high quality work!" Read more
"Excellent work done to fix my broken bumper. Scratches aren't noticeable anymore."
"... on the way my truck looked after repairs. Honestly looks better than the day I drove it off the dealer's lot. Both inside and out." Read more
"Great experience! My car was done quicker than expected with excellent communication throughout. Highly recommend!"
"... options that were explained to me in detail. The repair was completed much faster than I anticipated. Everything was perfect - the fit, the paint and ..." Read more
"... rear-ended and the whole bed needed to come off so, a week and half was super fast service I thought!" Read more
"... using a loan vehicle, which no other shop offered. They got my truck repaired within two weeks, and everything was excellent. I would highly recommend this shop to anyone who ..." Read more
"... great customer service and great communication.. My vehicle was even done earlier than expected, and when I picked it up and noticed that it was even detailed on the ..." Read more
"... finish, KB Body Shop exceeded my expectations. Their communication about the progress on repairs was top-notch - I always knew what was going on and when to expect ..." Read more
"I received texts regularly. On time to the extent parts became available."
"Great experience! My car was done quicker than expected with excellent communication throughout. Highly recommend!"
"Fantastic communication and staff was very pleasant."
"I was updated with text messages all along the way. It was wonderful to be able to get an update without having to stop ..." Read more

My Experience

Besides the excellent quality of work removing the hail dents, I was pleasantly surprised to find the interior and exterior had been cleaned. Thanks!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

K B is and always has been the best choice for body shop work. #1

My Experience

Was a great experience and a great job well done by everyone that participated in the repair process I couldn’t be happier with the results, a big thank you to everyone

My Experience

The office staff is wonderful. They arranged for my rental car to be picked up at their shop when I dropped off my vehicle, which differed from the rental company wanting me to shuttle them back to Wausau. I appreciated them taking care of that for me. My car looked great when I picked it up. Jay and his staff did a wonderful job for me all around.

My Experience

You did a great job and I appreciate all the help and easement thought the whole process

My Experience

Everyone is so professional and friendly. I really always trust them to do the best they can. I have never been dissatisfied with their work or service.

My Experience

Excellent to work with! Excellent job!

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I have no complaints. They did a wonderful job repairing it. Thank you MARIE B.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Honesty and integrity for the past 30 years. Thank you for your continued commitment to excellence.

Likely to Recommend

I have told a friend

Repair Quality

Excellent

Customer Service

Personnel are friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

I was kept well informed about the status of the repairs via text and phone call. The car was in excellent condition inside and out.

My Experience

Great service and workmanship

Likely to Recommend

Repair Quality

Everyone was very helpful and friendly

Customer Service

Excellent

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I appreciate the timeliness and communication on my repairs. Getting back into my vehicle and having it been detailed made it feel like it was new again. Thank you!

Likely to Recommend

Repair Quality

Customer Service

The receptionist was wonderful and very informative and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They go above and beyond!! I am a repeat costumer and I wont go anywhere else!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Not that I ended up having any business with your shop (as my car was a total loss) every time I chatted with anyone at the shop they were incredibly kind, prompt, and professional.

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Very much appreciated the loaner good Ford vehicle & Travis & Sue’s efficiency!!

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

KB Bodyshop has been our families provider for many years for several of our car repairs. We are alwsys satisfied with the quality of the service & the entire team. They are very friendly & take the time with you to explain & go over all repairs & services that need to be done to complete the repair.

Customer Service

The staff is always so accommodating & friendly when we come in for our service. They take the time to answer our questions & communicate any information that we need to be aware of to complete the sevice.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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