Caliber - Miami - NE 14th Ave

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Amazing job from these guys 10/10 looks like nothing ever happened to the car !! Great job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 4.0/5.0 -

Carlos was very helpful and polite. He had great customer service skills

Repair Quality - 3.5/5.0 -

I was called for my car and when I went to check it, there were issues that were not fixed and some issues were not reset back to their original. They immediately recognized these issues and fixed my car after a few more days.

Customer Service - 4.0/5.0 -

The techs are very helpful as is the office staff

Returned Clean

Likely to Recommend - 5.0/5.0 -

Not only will I recommend but god forbid I need another repair in the future I hope it’s with Caliber.

Repair Quality - 5.0/5.0 -

I had a great experience. Every time I call, the gentleman at the front desk answers promptly and helps me with my questions. I really appreciated it and made me feel like I was in good hands. The communication between the person handling my case, Giovani was also great and professional. The manager Brandon was also super helpful when returning my car. Overall 10/10

Customer Service - 5.0/5.0 -

I had a great experience. Every time I call, the gentleman at the front desk answers promptly and helps me with my questions. I really appreciated it and made me feel like I was in good hands. The communication between the person handling my case, Giovani was also great and professional. The manager Brandon was also super helpful when returning my car. Overall 10/10

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

I had no bad experience with the repair. Everything was done with efficiency and completed in a timely manner. I appreciated the frequent updates about the repairs.

Customer Service - 5.0/5.0 -

I appreciated the frequent updates about the repairs.

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Giovani was great and very professional.

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

I appreciate the communication caliber had with GEICO, there was almost no work on my end and I really valued the time and headache it saved me. However, I was told on 2/21 at 10:30 to come at 12:30 and the car would be ready. When we go there we had to wait about 15 minutes (not a huge deal but if we had time sensitive plans this would have been bad) and we didn’t leave till 2ish because the car had to be taken back 2/3 times to clean the outside and the inside. I finally just stopped sending it back because it was not getting better. There is still dust all over the console and all in the cracks of the buttons. I excepted to pick up my car in the same clean state I dropped it off in. I was told that the wash guy was not there today because they are not opened Saturday, but if that is true, my car was not ready to be returned to me. I’m very upset I have to pay someone to detail my car because of the mess that was made on the inside. My seat also received some damage from some mysterious white flecks that won’t rub off. On the same leather seat is damage that is almost a hole in the seat. I dropped the car off with the inside in perfect condition and I don’t know why there’s damage to my leather seats. I do appreciate the investigation the manager started, I fear it will not get solved because I took the car home instead of leaving it there. I had many options of places to choose to take my car to and I purposely choose caliber but now I regret it.

My Experience - 5.0/5.0 -

You made a fantastic job!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Giovani was my point of contact while my truck was being repaired. He was knowledgeable and approachable great customer service. My Nina(car) looks like she did when I pulled off the lot. Thank you guys so much!

My Experience - 5.0/5.0 -

Hector was very nice thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent service polite staff (rare in Miami) fast work and a great job !

My Experience - 5.0/5.0 -

The entire process was very smooth, especially from Gio. I was always getting updates on the car throughout the few weeks, and they were transparent about the entire process, and pricing.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The repairs were excellent and the employees kept us up-to-date.

Customer Service - 5.0/5.0 -

The employees were very accommodating and helpful

Returned Clean

My Experience - 5.0/5.0 -

I liked the daily updates on the progress of the repair. Moreover, the front bumper looks like no one hit my car in the first place. Also, the amount of time to repair was adhered to.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I am highly satisfied from the front desk to Omar. I always received updates on my car. Omar was reliable and answered any questions I had. My car look like before the crash happened.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

- Great service - On time - Always kept me updated - responded to my calls - car looks perfect after repairs

Customer Service - 5.0/5.0

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Amazing customer service. I rate my experience with Caliber as excellent. Amazing Team. World Class Service. Thank you Brandon and Reynaldo.