Caliber - Milford Ct
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I appreciate the friendly staff and the periodic updates via text messages. Also appreciated getting the work on my car being done in a timely manner! I would definitely recommend them and use them again, hopefully, I won't need to in a long while! 😀
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very happy with the work done and the staff was very friendly and helpful.
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0 -
Great experience
Repair Quality - 5.0/5.0 -
Looks like new
Customer Service - 5.0/5.0 -
Excellent customer service and repairs were perfect
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Final job was great, no complaints. Complaints derive from the overall length of time taken (31) days: understandably because of global supply chain issues on parts, but also because of the custom trim character of our vehicle parts originally sent were incorrect and had to be sent back, adding to the time taken.
Customer Service - 3.5/5.0 -
Steve was a good communicator, but there were times where I received phone calls from Steve and Rich where they were not on the same page. Also, the front point of contact lady was not the most organized.
Likely to Recommend - 5.0/5.0 -
They do excellent work
Repair Quality - 5.0/5.0 -
They did a beautiful job on the rear end of car paint match was pwrfect
Customer Service - 5.0/5.0 -
Everyone was very pleasant and welcoming
My Experience - 5.0/5.0 -
You guys did a professional job. I am totally satisfied .
Likely to Recommend - 5.0/5.0 -
Their have experienced crew
Repair Quality - 5.0/5.0 -
Completely satisfied
Customer Service - 5.0/5.0 -
They did a good job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The sensors were not fixed and the entire electrical system fir parking and warming/backing up has been disengaged. It needs to be seen by Audi and fixed; Insurance Company has been notified.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
The sensor system is broken and completely disengaged, including side assist, parking and backing up. The aerial view for backing up parking is gone- entire system is not working. I specifically mentioned multiple times to both insurance company and multiple ppl there that the sensors needed to be replaced, that they were ruined in the accident, a d that All State did not pick up on it in the initial estimate bc they were the bogus pictures. At least before some of the system worked- the side and the aerial- now nothing works and the button is completely disengaged. Audi will need to fix.
Customer Service - 3.5/5.0 -
Great but someone missed the sensor mentions
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very good service
Likely to Recommend - 3.0/5.0 -
They were ok. Lots of global events making it difficult right now for everyone. They did a good job and glad to have the incident behind me.
Repair Quality - 4.0/5.0 -
It just took a long time and the communication about how much longer it would take wasn't great. It is a macro level issue though and I was understanding of that fact. People were friendly and helpful when I called to ask though.
Customer Service - 4.0/5.0 -
See first comment.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I was so pleased the bodywork was wonderful the car was so clean. Hopefully I’ll never have to come back but if I do I’m sure I would use you guys Lorraine
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was great.
Customer Service - 5.0/5.0 -
Very good
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
This repair was beyond what I expected my car looks brand new as if nothing happened to it. I’m so happy that I took it to Caliber Collision for the job. They hold their work to very high standards and make sure they are meant before returning the vehicle. Great communication throughout the whole process and open to any questions.
Customer Service - 5.0/5.0 -
Loved the communication that the shop had with me throughout the whole process and making sure that the car was up to their satisfaction before giving it to me even if a meant another day with them. It truly shows that they care about their work and their customers as well. Will definitely be coming in the future for any work needed on my car.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very good work.