Caliber - Morrow

4.6 (4,215reviews)
92%
6920 Richardson Pkwy,  Morrow,  GA  30260

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (4,215)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional customer service, with staff members being described as professional, friendly, and accommodating throughout the repair process. Communication stands out as a major strength, with regular updates via text messages, calls, and emails keeping customers informed at every step. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before the accident. Timeliness is generally positive, with numerous customers reporting early completion of repairs. The cleanliness of returned vehicles is frequently mentioned as exceeding expectations, with thorough interior and exterior cleaning. While most experiences are overwhelmingly positive, some customers noted delays in completion dates and occasional issues requiring return visits for minor adjustments.
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"The team did an excellent job on my vehicle! Everyone was very friendly and professional and I really appreciate the wonderful customer service ..." Read more
"Great service and excellent customer service by the staff especially the clerk, she was very nice."
"The process was fast and smooth. They were very informative and kept me up to date on my repairs ..." Read more
"I am truly satisfied."
"They were kind and provided consistent updates"
"Vehicle was completed before the due date!!"
"My car was ready earlier than planned."
"It was ready early"
"Ready 8 days early"
"They did a great job! Very smooth process and they got it done so quick."
"1010 kept me fully informed the entire time"
"The interaction with all staff was pleasant. The communication provided throughout the process was detailed, timely, and much appreciated."
"Every person was great. We kept informed of every step in the process"
"Yall were great and super communicative. Thank you!"

My Experience

This was my 1st accident and everyone was so helpful and understanding they were patient and made sure to explain the process I love ms.Linda and Tria

My Experience

Friendly staff and fast work!

My Experience

I’m happy to fix my Toyota Prius finally I appreciate Caliver

My Experience

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Returned Clean

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My Experience

They have great customer service skills and keep you up to date on the repairs by email every step of the way.

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My Experience

Melanie kept me well updated on the progress of my repairs. Ms. Linda was always so kind and helpful each time I called with any questions.

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Repair Quality

Great job but the paint doesn't completely match my car

Customer Service

Ms. Linda was A+! Ms. Melanie kept me well informed with everything!! Awesome customer service from both!

Returned Clean

My Experience

Tria was great to work with. She communicated with me daily on the statuu of my BMW. She was also very pleasant

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The person I worked with (Tria) was perfect but the call center is Terrible they don t know anything about whats going on with your car

My Experience

Why did I have to bring it back?

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My Experience

The completion date was pushed back a couple of times, but we had a rental, so no worries. The work was excellent, so we are very happy.

Likely to Recommend

Personnel were outstanding, very friendly and always professional. Apart from the completion delay, everything else was exceptional. (Getting your vehicle back on the date promised often does not happen industry wide.)

Repair Quality

Excellent experience. Car not ready when promised.

Customer Service

When vehicle was not ready, I was not always called back and given update. I had to call them

Returned Clean

My Experience

My experience with caliber collision was great the whole team seem very professionally I will always bring my car or truck back here. willie

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Returned Clean

My Experience

Melainie was so thorough and professional. She kept me apprised of everything that was occurring with my vehicle from start to finish. My car was a complete mess when I dropped it off due to so many things occurring at once. She ensured it was neat and clean. She truly made a difficult situation so much more bearable. I appreciate her!!

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Repair Quality

My car looks awesome and works perfectly!

Customer Service

Melanie and Linda Parker were so helpful, courteous, and professional!

Returned Clean

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Returned Clean

My Experience

the lady who got my keys but she was let me know what I didn't know and she was helpful so I can call my insurance people to get everything done and she hit me a lot y'all customer service and the lady who get the car and take the keys

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My Experience

Thank you Ms. Tria Williams. Adjuster! 👍🏽👍🏽

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Repair Quality

Thanks Ms Tria Williams for keeping me updated on repairs.

Customer Service

Returned Clean

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They replaced my tail light and it doesn’t match the other. The one that were replaced is red and the other is chrome or silver. I am totally disappointed.

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