Caliber - Naples

4.8 (5,620reviews)
98%
1229 Airport Pulling Rd North,  Naples,  FL  34104

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,620)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, clear and proactive communication, and timely - often early - completions. Many highlight the professionalism and friendliness of both front desk staff and service advisors, with frequent mentions of daily text updates keeping them informed throughout the repair process. Repairs are widely described as flawless, with vehicles returned looking brand new, often detailed inside and out. A small number of customers noted areas for improvement, including more accurate interim status updates, closer attention to detail on certain repairs, and better alignment of promised versus actual completion timelines - all reflecting direct customer feedback rather than systemic issues.
Select to learn more
"Excellent communication. Gave an update every Mon., Wed. and Fri. First time I have had such excellent updates."
"... Monday. So yes—the original Promise date was met—but the interim updates were not helpful and in fact frustrating" Read more
"... and all the different actions available for you. They send updated texts to your phone as things progress so you never have to call them for an update. Very great experience and I feel very ..." Read more

My Experience

All ok so far.

My Experience

Likely to Recommend

I went in to the Caliber office several times. The staff was respectful. If they didn't have an answer, they checked with the mechanics.

Repair Quality

Jacquie contacted me each day with the progress on my vehicle. I was surprise at how quickly the work was done. It looks like a new truck!

Customer Service

Same as above

Returned Clean

My Experience

Very happy with the work performed. It was finished before the estimated day and the tech went above and beyond.

Likely to Recommend

Repair Quality

Everything was great

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent work and personal service

Customer Service

Likely to Recommend

Repair Quality

Excellent work and quick too. staff was very helpful and courteous.

Customer Service

Returned Clean

My Experience

Good communication through out the repair process. Quick repair.

Likely to Recommend

Repair Quality

Great customer service and efficient.

Customer Service

Great communication.

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

We always know they do an excellent job. On the repairs and customer service. It’s very helpful letting us know what stage of repair our car is in. You never have to ask “how’s” my car because they keep in touch. I recommend them to everyone, except all of my friends are customers! Great operation.

My Experience

Angel was the best he explained everything and assisted me with any questions I had He even managed to physically go through everything that was restored with the vehicle! Jackie was also amazing at what she does explaining to me the entire process from beginning to end as well as to answering any questions I had!!

Likely to Recommend

Repair Quality

Easy to work with. Kept us up to date on repair progress. Very customer oriented

Customer Service

Really appreciated calls from jackie

Returned Clean

My Experience

Great job

Likely to Recommend

Repair Quality

Courteous and efficient. Great job.

Customer Service

Returned Clean

My Experience

This was a very professional experience with excellent communication from the team specially, the result of the repair was magnificent, on time work very well done.

Likely to Recommend

Repair Quality

Very professional and on time work with excellent communication.

Customer Service

Extremely satisfied with this professional work, on time good communication and results.

Returned Clean

Likely to Recommend

Repair Quality

My insurance was not made aware of a 4 day extra work time and i was charged 4 days of a rental because of it.

Customer Service

My Experience

Excellent service all around

Likely to Recommend

Repair Quality

Carlos was very personable and explained everything very well.

Customer Service

Returned Clean

My Experience

Perfect job completed before the estimated time. Very satisfied!

Likely to Recommend

Repair Quality

Excellent job completed before the time estimated.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

The fender gap is not even

Customer Service

Returned Clean

My Experience

The whole experience was great from start to finish. Carlos was thorough about everything and my Tahoe looked great when finished

Likely to Recommend

Repair Quality

Fast courteous service. Everyone I dealt with was knowledgeable and on time.

Customer Service

Returned Clean