Caliber - Naples

4.8 (5,549reviews)
97%
1229 Airport Pulling Rd North,  Naples,  FL  34104

In operation 29 years, 12 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (5,549)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, clear and proactive communication, and timely - often early - repairs. Many highlighted the professionalism and friendliness of both front desk staff and service advisors, with frequent mentions of daily text and phone updates that kept them informed throughout the repair process. Repair quality was widely celebrated, with customers noting their vehicles looked brand new upon return, including complimentary interior and exterior cleaning. A small number of customers noted areas for improvement, including occasional alignment or calibration issues requiring return visits, inaccurate interim completion updates causing scheduling inconvenience, and isolated instances where communication could have been more consistent. Overall, the vast majority of customers expressed high satisfaction and indicated they would return and recommend the shop to others.
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"It was ready way before the estimated date of completion which was great. I was quoted 94, truck was ready 828 for pick up."
"My car was finished before its due date"
"Repairs took longer"
"... problem I encountered was the promised date. First, it was Friday afternoon, and then Monday morning, and finally Monday afternoon" Read more
"Excellent communication. Gave an update every Mon., Wed. and Fri. First time I have had such excellent updates."
"... Monday. So yes—the original Promise date was met—but the interim updates were not helpful and in fact frustrating" Read more
"Yes and no, could have been more communication"

My Experience

Mike Grothe did a great job for me! He got me the original head light of my car Wicho was worth 2500 more than what the insurance wanted to pay! Really grateful!

Likely to Recommend

Repair Quality

Mike Grothe did an amazing job, my dealing with the adjuster himself!

Customer Service

Returned Clean

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

I was always in n communication with the shop and they were great to deal with

My Experience

Our car looks great. Thank you for daily communication and updates regarding repairs and any delays and time frames. Friendly , communicative and helpful staff from the telephone communication to the front desk to Mike handling the repair aspect. Thank to all of you!!!

My Experience

Carlos was very easy to deal with, couldn’t have been more helpful. We were kept informed completely throughout the repair. The repair was done faster than we anticipated, everything was perfect! We were very pleased with the quality of the repair, and were very happy with all aspects of our experience at Caliber.

Likely to Recommend

Second experience w Caliber, and you were great both times.

Repair Quality

Excellent service by Carlos. Kept me well informed of the schedule. Guys did an excellent job. Very in shorter than expected!

Customer Service

Customer service was tops. Everyone was affable, efficient, knowledgeable and helpful.

Returned Clean

My Experience

Very extremely happy especially that I have life time warranty

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Excellent repair

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

My experience here was great, Carlos explain everything they did to my car and i would get updates of how my car was. Thank you Carlos and everybody that worked on my car i appreciated so much. I highly recommend Caliber Collision, great work guys.

My Experience

Likely to Recommend

Repair Quality

Customer Service

I was very satisfied

Returned Clean

My Experience

My Experience

Very communicative in the process with texts, emails and phone calls. Everything was explained clearly. Delivery of the vehicle was a bonus.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great work

Customer Service

Great team work

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Jeremy was awesome and kept me update. I hope I don’t have to bring a cart back, but if I ever do I’ll come to Caliber

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very happy with the people who communicated with me. My only complaint was the length of the repairs.

Customer Service

Returned Clean

My Experience

Great communication and everyone was very helpful

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Customer Service

My Experience

“Great experience from start to finish. The team was very professional, friendly, and did an excellent job. I’m very satisfied with the service. Thank you!”

Likely to Recommend

Repair Quality

Caliber collision is a very well managed and organized business. Everyone who works there, are very professional and positive employees. My shout out to Jackie and all the office personnel. Jackie will go the extra step to do the best she can. The office will explain everything about your situation and all the different actions available for you. They send updated texts to your phone as things progress so you never have to call them for an update. Very great experience and I feel very comfortable with this service and personal.

Customer Service

Returned Clean