Caliber - Naples

My Experience - 5.0/5.0 -

I appreciate the professional manner in which my car repairs were handled and how everyone worked to finish the job as quickly as possible.

Likely to Recommend - 4.0/5.0 -

Generally pleased but disappointed that other areas of repair were never addressed

Repair Quality - 4.0/5.0 -

The insurance claim was done well. I asked the adjuster to look at 2 other areas on drivers and passenger doors. Was never notified even though I reminded him twice. Never was addressed.

Customer Service - 5.0/5.0 -

Front desk provided timely updates

Returned Clean

Likely to Recommend - 5.0/5.0 -

Hands down - rave reviews!

Repair Quality - 5.0/5.0 -

Okay it was not pleasant to be the one who Dents your own car on a parking garage post! - Jacqueline and her team made me feel like a top priority which eased my stress and anxiety over my mistake. They were absolutely fabulous at everything point! They are all amazing and get 5 stars ⭐️ from me and hopefully a raise from you !

Customer Service - 5.0/5.0 -

Outstanding Performance!

My Experience - 5.0/5.0 -

Car looks great Ladies at front desk pleasant and helpful Carlos Juarez service advisor did excellent job keeping me promptly advised on progress of repairs and exceeded expectations

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

already completed this a few days ago

Customer Service - 5.0/5.0 -

everyone I dealwith was respectful and prompt getting job done intimely manner

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My Experience - 5.0/5.0 -

Everyone was so helpful and professional. And the work was completed in record time

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 0.0/5.0 -

Head lights r all fogged up

My Experience - 5.0/5.0 -

It took longer than expected but all is good

Likely to Recommend - 4.5/5.0

Repair Quality - 4.5/5.0 -

Took a little longer than anticipated... great service and communication

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I was kept informed throughout the whole process. My car looks great, and Jackie and Faith were especially helpful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Mike was amazing!!!!!

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My Experience - 5.0/5.0 -

I most appreciated how I was constantly updated on status. Staff was extremely responsive to any questions I had. Caliber Collision is definitely 5star plus in my book. I would definitely recommend them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Caliber was a joy to work with. Very professional. Frequent texts to share progress along the way. Would recommend them to anyone

Customer Service - 5.0/5.0 -

See comments above. Special stars to Jackie who followed up again today (3 days after I picked up my car) to make sure I had no issues after driving it for a few days.

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Work looks great

Customer Service - 5.0/5.0 -

Minor scratch on pick up and they buffed off immediately on request

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My Experience - 5.0/5.0 -

Done perfectly & even a few days before estimated! I hope I never get hit again but if I do you will be the first place I call!!!

Likely to Recommend - 5.0/5.0 -

100%

Repair Quality - 5.0/5.0 -

Beyond my expectations!!! No complaints @ all….turned an upsetting crunch to my perfect car when I wasn’t even in it to an A+

Customer Service - 5.0/5.0 -

From day 1……….great!!

My Experience - 5.0/5.0 -

Nice staff. I was happy with the quality of the repair and it was finished on time.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Car was completed quickly and the paint looks great

Customer Service - 5.0/5.0 -

They always followed up with the process

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Caliber saw how much my 30 year old F150 truck means to me and promptly made sure that their work supported my dream of keeping my F150 another 30 years. Thank you all at Caliber, perfection!

Likely to Recommend - 4.5/5.0

Customer Service - 4.5/5.0 -

People were very good and quick to answer questions.

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Likely to Recommend - 5.0/5.0 -

The best place for your car

Repair Quality - 5.0/5.0 -

Excellent

Customer Service - 5.0/5.0 -

There were in touch me every day

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Carlos did a good job, giving me all the information that I needed

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My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Fui atendida con mucha profesionalidad y trato amable ,complaciente y mi carro salio antes de la fecha prevista , gracias muchidimas gracias a todos lis q trabajaron en mi cars y esoecualmente al Sr Carlos Juarez q me estuvo al tanto de como ivan mis arreglis , muy complacida !

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Muy profesional Carlos Juarez y un trato muy cordial y un trabajo excelente

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 4.5/5.0 -

You are a differ3!5 animal in a great way. I now have a 2025 Ford F350 as well. White. I hit a deer on my to orlando from Naples. The front left light housing is cracked. The front driver door is a bit dented and the back door is a bit dented as well. I do not want to put that thru the insurance just because I do not want to do another claim. I’m afraid to even ask how much this would be out of pocket without any claims. Reason why. I asked Mike for a small little scratch on the rear left quarter driver side panel o. My Silverado and he stated it would be very very expensive to get it fixed. Therefore scared me away from even asking about this repair on my Ford.

Repair Quality - 4.0/5.0 -

I did rate you a 10 earlier last week and rated you 5 star on google reviews. And rated you excellent. Else where. I love reviews because it’s impactful and allows us to be heard. I have a 2025 Silverado RST black. I had a little bumper hit in the front which I’m probably going to see an insurance hike because of it and because it took the insurance rental. With that said I’m going to take full advantage of my insurance perks. What I mean is the 2 front row hooks were not exchanged painted or even leveeled if they were not going to change it at caliber. I returned my rental walked over to pick up the vehicle and noticed that they looked awfully bent. One was facing up and the other was facing down. It looked awkward and it bad to be told that the vehicle is ready when it was not. I was not sure if it was cov we ed by the I staunch repair but its a brand new vehicle and the instance was paying for the repair. I was confused and called for Mike which was not available so another lady supervisor came out and saw it with me and agreed that it was not looking right. She proselytizing to the vehicle back and stated she had access to ordered them as asked to come back as they needed to order them. I would have rated Caliber collision a 10 if theirs would not had happened to me. I had to then rent a vehicle again and I did it o my own for the next few days. I do appreciate how fast you guys are and the quality of work you guys do in general. Thanks.

Customer Service - 5.0/5.0 -

The customer service is A plus. I love it when you walk in. You are greeted right away and the personal stands while one speaks to you. That’s another level of service.

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