Caliber - New Bern

4.9 (2,654reviews)
96%
1303 US Highway 70 East,  New Bern,  NC  28560
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,654)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. Communication was a standout strength, with customers appreciating proactive text and phone updates throughout the repair process. Many noted vehicles were completed ahead of schedule, reflecting strong timeliness. Staff were widely commended for professionalism, friendliness, and helpfulness, including assistance with insurance claims and rental car arrangements. A few customers noted isolated concerns such as delays, parts issues, or minor quality discrepancies, which they felt could be improved for a more consistent experience.
AI-Generated from reviews written in the last 12 months
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"... communication and updates regarding my vehicle, and the quality of the repair work exceeded my expectations. My vehicle looked great when it was returned to ..." Read more
"Great experience from start to finish. Professional service, clear communication, and outstanding repair quality. My vehicle looks flawless. I highly recommend Caliber ..." Read more
"... text. The work was completed in a timely manner. They listened well and did excellent work. I was even surprised to find they cleaned my van ..." Read more
"... customers updated, friendly comfortable environment,but best of all a sensational job on my car. You can't tell it was in an accident. I recommend Caliber Collision to anyone regardless ..." Read more
"... good about keeping me informed via text message and had my car ready a week ahead of scheduled pick up date. Excellent customer service and the work they did ..." Read more
"... anticipated finish date and answered any and all questions. Had my vehicle finished and ready for pick up earlier than anticipated finish date. I highly recommend Caliber." Read more
"We were so happy that they were able to get the car finished in time so we could leave on our vacation. They went above and beyond to make that happen."
"The repair was completed way ahead of scheduled, and the work done makes the vehicle look perfect ..." Read more
"... kept me informed and up to date on all repairs and completion was done sooner than originally quoted." Read more
"excellent was kept informed of every step in process"
"You run a very tight ship! We were always kept informed as our vehicle proceeded through this repair job. And you always answered the phone cheerfully and ..." Read more
"Communication was excellent, the repairs were done in a timely manner while being notified at each step. Awesome job!"
"Great service manager who kept me informed with progress and setbacks but was always honest"
"They were wonderful. They kept us posted and got my car fixed, cleaned and back to me in a day. Will absolutely use them if needed again. Easy drop ..." Read more

My Experience

The repairs appear flawless! Jeremiah stayed on top of this and I am pleased.

Likely to Recommend

Repair Quality

It was a great experience!

Customer Service

It was flawless!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Have used Caliber on three different occasions now and would use them again. Great work in a timely manner.

My Experience

The staff and crew were extremely honest and professional and did an outstanding job repairing my vehicle! I would recommend my friends and family to this facility should the need arise. Thank you sooo much for everything you have done!

My Experience

I appreciate your perseverance in getting my warning signal recalibrated!

My Experience

My Experience

The whole process was great, updates, information and a completion earlier than expected.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

It’s was an amazing experience they truly kept me up to date on the vehicle status they where able to finish a few hours early and did such an amazing job I received my car better than what I turned It in.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks to Laura and Marc for making my trip from Columbia SC to New Bern NC easy by accommodating me after store hours on the weekend. Was a tremendous help..

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Customer service was great and when I didn’t have a way to pick it up , a gentleman rang my doorbell, to take me to my finished car , I believe his name was Ronald ,Reggie ? It was very thoughtful. Judith Giardina

My Experience

Great job done with the repairs .Friendly and courteous staff.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great experience from start to finish. Simple repair but overall project had some complexities that were handled in an open and honest manner. Dom was professional and conscientious, not certain what more I could ask for.

Likely to Recommend

They cleaned my car; looked much better!

Repair Quality

They did a great job!!!!!

Customer Service

They kept me informed of every thing going on withnmy car.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

A great job overall. Many thanks.

Customer Service

A great job overall. Many thanks.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

My car was repaired perfectly. The customer service was very professional, keeping me updated throughout the process. I would definitely recommend your company.

My Experience

My Experience

The body work was immaculate

My Experience

Likely to Recommend

Repair Quality

Customer Service

they were fantastic!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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