Toyota of New Bern Collision Center

5.0 (1,073reviews)

100%

(252) 637-7200

5010 US Hwy 70 East, New Bern, NC 28560

100%

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5010 US Hwy 70 East
New Bern, NC 28560

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About Toyota of New Bern Collision Center

See Photos

5010 US Hwy 70 East
New Bern, NC 28560

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

In operation 6 years.

At Toyota of New Bern, we want to make sure that our loyal customers and Eastern Carolina Coast community are taken care of promptly, as well as properly. Please give us a call and we will send you a free static cling window sticker with our information if you should ever require our assistance. Choosing our Toyota of New Bern Collision Center for your accident repairs is simple. We are located directly behind our Toyota dealership at 5010 US-70, New Bern, NC on the Neuse River down the road from MCAS Cherry Point base. Thank you for entrusting your vehicle needs to Toyota of New Bern. We value your business.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	8:00 am - 5:00 pm
Tue	8:00 am - 5:00 pm
Wed	8:00 am - 5:00 pm
Thu	8:00 am - 5:00 pm
Fri	8:00 am - 5:00 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (1,073)

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Newest
Rating

767 Customers Rated

5 Stars

65.2% Complete

(700)
4 Stars

4.2% Complete

(45)
3 Stars

0.8% Complete

(9)
2 Stars

0.6% Complete

(6)
1 Star

0.2% Complete

(2)
< 1 Star

0.5% Complete

(5)

Customers say

Overall Customer Satisfaction

Customers consistently praise the repair shop for its outstanding communication, keeping them informed at every stage of the repair process. The quality of repairs is frequently highlighted, with many noting their vehicles looked brand new upon return. Timeliness is also commended, with repairs often completed on or ahead of schedule. The professionalism, friendliness, and helpfulness of the entire team received strong recognition. A few customers noted minor areas for improvement, such as vehicles not being fully cleaned up after repairs and occasional delays, though these were largely attributed to external factors like insurance or parts availability rather than the shop itself. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop to others.

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Service Quality
Timeliness
Communication

"... not sitting around ignored. I especially loved the extra attention to detail in preparing my car, which was above and beyond my expectations. I give props to the team for every little thing ..." Read more

"... and I was concerned about the color matching but it looks brand new. They contacted me through the process which was great. I would not hesitate to recommend ..." Read more

"... returned my vehicle very clean as well. Also the repair was finished when they said it would be finished, unlike some other local repair shops. All in all, ..." Read more

"My car looks like it was never damaged. The staff is very polite and accommodating. I would ..." Read more

"This experience was wonderful. Your establishment is personable, professional, and effecient. I was kept up-to-date on each phase of the repair. I would highly recommend ..." Read more

"... informed of the progress and everyone was great. Repairs finished on day promised." Read more

"Repairs were done in a reasonable time frame and I was kept informed about the repair progress ..." Read more

"Toyota of New Bern fixed our vehicle quickly and professionally. They kept us up to date on the progress of the repairs ..." Read more

"The communication was always there and the timing was perfect even though the weather got in the way but Im happy with the outcome thank you"

"I was kept informed, and work was completed on schedule."

"... a great experience! The process was seamless and I especially appreciated your proactive communication." Read more

"Extremely professional and kept me up to date through all stages of work being done."

"... pleased with the process of getting my car repaired and how well informed they keep me during the process. Also very pleased with the end result." Read more

"... time crunch before moving out of state and they were very communicative and through. Highly satisfied with the customer service." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication