Gerber Collision & Glass - Havelock
562 US Hwy 70 W,
Havelock,
NC
28532
USA
In operation 81 years, 14 years at this location.
Gerber Collision & Glass - Havelock offers quality collision repair/auto body services backed by a National Lifetime Guarantee.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Towing
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 8:00 am - 5:00 pm |
| Tue | 8:00 am - 5:00 pm |
| Wed | 8:00 am - 5:00 pm |
| Thu | 8:00 am - 5:00 pm |
| Fri | 8:00 am - 5:00 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with many noting that repairs were completed to a high standard, often leaving vehicles looking brand new. The team is frequently commended for professionalism, friendliness, and helpfulness throughout the repair process. Communication stands out as a major strength, with customers appreciating regular text and phone updates that kept them informed at every stage. Timeliness is another highlight, as numerous customers noted their vehicles were completed ahead of schedule, sometimes days or even weeks early. A few customers, based on their own comments, mentioned isolated concerns such as minor quality oversights, occasional front desk interactions, and rare communication gaps, reflecting areas noted directly from customer experiences.
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Service Quality
"... Collision & Glass Havelock Staff has been truly amazing. My car looks amazing after being rear ended on I95 moving here from NY. The time and service they offered ..."
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"... potential for delays, of which there were none. There are no signs that my vehicle was ever involved in an accident, as the work done is of the highest quality. After ..."
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"Everything from drop off to pick up was easy and detailed. I received multiple updates while my car was being ..."
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"... repairs. This is the 4th time I have needed Gerber and I am ultra satisfied-top notch team snd customer service."
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"... Before driving away I decided to look at repair. Panel wasn't properly installed and paint was dripped along with coming off! I went back inside and the ..."
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"... received several informative text messages from them. I received my vehicle At least 10 days earlier than promised."
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"Under promised and over delivered."
"Almost a month early!"
"... multiple updates while my car was being repaired, and they finished the repairs ahead of schedule."
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"It took longer for the part to come in."
"The team was very helpful and would give me daily updates! I appreciate the team constantly keeping me in the loop and having such a quick turn ..."
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"... gave me a projected date of completion, and then I receives daily updates on their progress. I was pleasantly surprised when they finished ahead ..."
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"Poor communication from Gerber in Havelock NC. Better communication from Gerber in Southern Pines. ..."
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"... usually keep me well informed. This time, however, the work was over $3300 more than the estimate and they never informed me of the increase!!"
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"I received a phone call after they assessed everything and confirmed the reports, then I got texts regularly ..."
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Tylor
(Kia owner)
reviewed 8/24/26
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 3.5/5.0
Emily
(GMC owner)
reviewed 8/24/26
Likely to Recommend - 2.5/5.0
Repair Quality - 3.0/5.0
Customer Service - 2.5/5.0
Tegan
(Audi owner)
reviewed 8/24/26
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Returned Clean
Jacika
(Nissan owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Vivian
(Toyota owner)
reviewed 8/18/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Donald
(Ford owner)
reviewed 8/17/26
My Experience - 5.0/5.0 -
Excellent work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent
Customer Service - 5.0/5.0 -
Excellent
Returned Clean
Kyle
(Toyota owner)
reviewed 8/14/26
My Experience - 5.0/5.0 -
They did an amazing job on the Camry and made the process very smooth and easy. All of the staff were fantastic and helpful. I would highly recommend anyone to use Gerber.
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Alvin
(Honda owner)
reviewed 8/13/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Alison
(Lincoln owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0 -
Excellent job. I would very much recommend your business to friends.
Repair Quality - 5.0/5.0 -
Well please.
Customer Service - 5.0/5.0 -
Very pleasant, very polite.
Returned Clean
Elizabeth
(Volvo owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
Polite finished early. Great job
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Eric
(Dodge owner)
reviewed 8/10/26
My Experience - 5.0/5.0 -
They did great work ! And very helpful..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They were great vehicle looks awesome. Thank you for your kindness and helpfulness.
Customer Service - 5.0/5.0 -
Great work.
Carolyn
(Nissan owner)
reviewed 8/7/26
Likely to Recommend - 5.0/5.0 -
Already have my son car now. The Gold Honda 🙃
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Karen
(Toyota owner)
reviewed 8/5/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Michael
(Toyota owner)
reviewed 8/3/26
Likely to Recommend - 4.5/5.0
Repair Quality - 3.5/5.0 -
Why couldn’t yall fix my rim? It got scraped up.
Customer Service - 4.0/5.0
Alicia
(Dodge owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Christin
(Jeep owner)
reviewed 8/3/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Ralph
(Ford owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Top notch work! Excellent communication. Would use them again in a heartbeat!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Outstanding job + great communication = one very happy customer!