Caliber - New Bern
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
They did an amazing job with my hyundai ioniq 6. I was originally worried because it is an all electric car but they handled it perfectly and it looks like brand new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jeremiah was exceptionally helpful. He kept me informed from start to finish with no hassles. Most importantly, he is trustworthy. All staff was friendly when I was in the office. This is the second time Caliber has repaired my car and I wouldn’t think of taking it anywhere else. 1000 times better than the previous shop I used.
Likely to Recommend - 5.0/5.0 -
I have recommended Caliber multiple times since my first dealing with this location, two years ago. It is a great group of employees.
Repair Quality - 5.0/5.0 -
The car looks great and Jerimiah kept me informed and made the process super easy!
Customer Service - 5.0/5.0 -
All staff was pleasant and friendly to deal with. Jeremiah exceeded my expectations.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The car looks wonderful. And I am so so happy to have my own car back again again I hated the Nissan rogue that I rented thank you thank you thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Service was fast and very friendly.
Customer Service - 5.0/5.0 -
Everyone was very friendly
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Appreciate the quick and professional support.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
They are doing great, I am fully satisfied with my experience. Especially I want to thank Jeramia a lot.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very professional from vehicle drop off to pick. Kept me well informed of the progress, anticipated finish date and answered any and all questions. Had my vehicle finished and ready for pick up earlier than anticipated finish date. I highly recommend Caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very professional. Kept me well informed of the progress of the repair work and when my vehicle would be ready for pick up.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
My car was beautiful when I got him back. Can’t be thankful enough.
Customer Service - 5.0/5.0 -
Everyone was so nice and had no judgment or over personal questions. It was a very peaceful interaction after such a stressful time.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From the first phone call to schedule to the last phone call upon completion, the entire team was professional, courteous, and friendly. I loved the text updates. My vehicle was ready two days ahead of projected date and looks wonderful. I would highly recommend caliber.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0 -
Very impressed with the Caliber experience.
Customer Service - 4.5/5.0 -
Communication was wonderful.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
GRATEFUL FOR ALL YOUR HARD WORK! Thank You 👍
Likely to Recommend - 5.0/5.0 -
Excellent work and I love the collaboration with Enterprise for the car rental
Repair Quality - 5.0/5.0 -
Excellent repair service. Excellent paint job. Looks like a NEW car! Very satisfied 😁
Customer Service - 5.0/5.0 -
Saff was friendly and very helpful.
Returned Clean
My Experience - 5.0/5.0 -
Your service associate Laura was exceptional. She was extremely knowledgeable, timely, and thorough. The workmanship was outstanding.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Fabulous work, attention to detail and great customer service.
Customer Service - 5.0/5.0 -
Fabulous -exceeded expectations- loved the text messaging