Caliber - New Bern
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Angela was great. She kept a clear line of communication, answered all of my questions even after hours, and did an excellent job on my car. My car looked as good as new and it's never been as clean. This was my first incident and caliber collision made it a very smooth process.
Customer Service - 5.0/5.0 -
It was great. Communication was excellent
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Caliber collision is simply amazing would recommend them to anyone that wants their vehicle done right the first time the staff is outstanding very professional very courteous will recommend them in the future caliber collision is tops and I met and seen a mini repair shops but this one can be rated number one overall in New Bern North Carolina as far as Nationwide the insurance company they really need to contact me I am disappointed in the way they handle my situation and so was Dennis Sawyer thank you
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Angela is my POC (point of contact) when it comes to my car repair. She has provided me with great customer service experience. She goes above and beyond to deliver the results I wanted. I am very satisfied with the work she has done and caliber collision in general. Job well done and thank you!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very satisfied. Good customer service.
Customer Service - 5.0/5.0 -
Angela was my point of contact. She provided excellent service and I am very satisfied. Well done.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The only issue I had was trying to pay my bill with a check. The telecheck company you use declined my check without even trying to contact my financial institution.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service. Went above and beyond to ensure that I was satisfied with the work. 5 out of 5 stars
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The body and paint job done on my car were done amazingly
Customer Service - 5.0/5.0 -
Everyone was friendly and helpful
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber did an outstanding job & kept me informed as they progressed with the repairs. Even with Covid circumstances they did a great job & I would definitely recommend them to do your auto body repairs.
Likely to Recommend - 5.0/5.0 -
I would definitely recommend Caliber for your auto repairs.
Repair Quality - 5.0/5.0 -
Very satisfied with the repairs on my vehicle & I was always informed along the way as to how the repairs were progressing
Customer Service - 5.0/5.0 -
Customer service was exceptional. Both Angela & Ashley in the office were very helpful, very nice & professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 1.0/5.0
Repair Quality - 1.5/5.0 -
Wasn't impressed, in business you have to take responsibility for your mistakes. Not try to Avoid the issues and shift the blame Still found something was, but decided to move forward.
Customer Service - 1.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Ashley & Angela are some awesome women. Both of them were always pleasant & professional. Angela went above & beyond to make sure things went smooth & well for me.
Customer Service - 5.0/5.0 -
As I stated previously the team is awesome!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service
Returned Clean
My Experience - 5.0/5.0 -
Very friendly, fantastic communication throughout the process. Finished ahead of expected schedule.