Caliber - New Bern
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I was pleased with the results. I’m happy to have my vehicle back. Customer service was excellent and they communicated effectively. My vehicle was even completed before scheduled time.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very happy with the service. Laura was extremely helpful thru the entire process. She was very attentive, provide clear details of what needed to be done and kept me informed daily on the progress of repairing my truck.
My Experience - 5.0/5.0 -
Dom was courteous and listened to my concerns. The entire staff was friendly and amazing to deal with. I will recommend Caliber to all my friends and colleagues.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Y'all did an awesome job. Love being kept updated on the stages of repairs. I'll recommend y'all over any one else. Thank you so much
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I was very satisfied with everything. The staff was very professional and friendly and helpful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.0/5.0 -
Over all they were great. Very friendly And I am Ivery pleased with the results.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Very on point
Likely to Recommend - 5.0/5.0 -
For all the pervious reasons mentioned in comments
Repair Quality - 5.0/5.0 -
The repair was completed way ahead of scheduled, and the work done makes the vehicle look perfect again
Customer Service - 5.0/5.0 -
All personnel I spoke with were professional and courteous
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
We were very pleased with the quality of work on our vehicle repair. The truck looks great and everything is functioning correctly. We were also amazed when we saw that the truck had been detailed both in and out. An incredibly nice experience. Thank you!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very fast service and was surprised how clean the inside and outside of the cas was, they we out of their was to clean it which wasn't expected, but appreciated. Thanks so much. Hope I don't need to come back for another service but if I do, I will.
My Experience - 5.0/5.0 -
Our car was found to be non-repairable. The assistance and communication by Caliber staff in this process was excellent.
My Experience - 5.0/5.0 -
The Caliber team did a fine job on my car. Everyone was friendly and the car was ready as promised. Progress was reported on a regular basis. Thanks to the whole team.
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Jeremiah and Amy are top-notch! in addition to the text messages that kept us apprised of the progress of repairing our Car, they were polite and extremely helpful when we called to ask questions. The repair work on our car was exceptional, and professional. We were more than pleased and we would recommend the New Bern caliber collision to our community of friends. They went over and above expected service. Kim and Dennis Ball.
Likely to Recommend - 5.0/5.0 -
I will share their professionalism and excellent work with friends and associates
Repair Quality - 5.0/5.0 -
Caliber collision in new Bern is top-notch there.Their Work is thorough and excellent. They all also very organized and keep you updated throughout the time. That they were working on your car.
Customer Service - 5.0/5.0 -
They are excellent organized and very professional
Returned Clean
My Experience - 5.0/5.0 -
Very prompt and professional. Easy process and convenient
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 2.0/5.0 -
It took too long .
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
It seemeed to take longer than necessary to get the repair done.