Caliber - Newtown Square

4.9 (3,767reviews)
98%
4936 West Chester Pike,  Newtown Square,  PA  19073

In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (3,767)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, perfect, and making vehicles look brand new. Communication stands out as a major strength, with customers appreciating daily text updates, proactive phone calls, and transparency throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule, often surprising customers. The shop's attention to detail, including complimentary interior and exterior cleaning, is frequently mentioned as an unexpected and appreciated bonus. A few customers noted areas for improvement, including occasional delays due to parts availability, inconsistent proactive updates requiring them to call for status, and isolated quality concerns - all shared directly from customer experiences.
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"Im very impressed with the quality of the repair and the attention to detail. The staff kept me informed throughout ..." Read more
"The work was completed on time, and my vehicle looks fantastic—like nothing ever happened."
"... my issue. Professional, respectful, courteous, AND they deliver a fantastic finish! Start to finish. The best! 🙌🏼" Read more
"... Seriously, if you need bodywork done, use this location. They did such a terrific job on my car, and made the whole process so simple from beginning to end." Read more
"... anticipated. My 17-year old car only has 25k miles and the paint match is right on the mark! My car looks like new! Caliber worked with my insurance company to get coverage ..." Read more
"Work was completed before expected. Repairs looked great. Car was clean and looked brand new. A+++"
"No it was finished a month after the original finish date, due to parts on back order"
"... the vehicle on Monday, October 27th, the fact that staff did not wait until 5 pm to close the office made the overall experience less than ideal." Read more
"Slight delay of 1 day due to the parts issue"

My Experience

Dave and everyone at caliber in Newtown Square was extremely accommodating and professional. They made the whole experience of getting your car fixed pleasurable.

Likely to Recommend

Repair Quality

Dave and the rest of the team at caliber in Newtown Square made the whole process of getting my car fixed very pleasurable! They were extremely accommodating while also being professional. Highly recommend!!!

Customer Service

Dave and the rest of the team at caliber in Newtown Square made the whole process of getting my car fixed very pleasurable! They were extremely accommodating while also being professional. Highly recommend!!!

Likely to Recommend

They are very professional operation.

Repair Quality

Quick service.

Customer Service

Very courteous, and cooperative.

Returned Clean

My Experience

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Customer Service

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Returned Clean

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Returned Clean

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Repair Quality

Great job and excellent staff!

Customer Service

Dave and Lauren were very personable and efficient.

Returned Clean

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Hope no body gets involved in an accident

Repair Quality

Customer Service

My Experience

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Returned Clean

My Experience

Excellent service and communication with Dave!

My Experience

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My Experience

From start to finish that was a great experience. My truck was completed faster than I could have imagined. Thanks for everything!

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Very friendly service

My Experience

I am so impressed with this company. The repairs were great and made my car look like new but I appreciate the regular updates and the fact that my car was done days earlier than expected. My car looked like new and cleaner than when I brought it in. The staff was friendly and professional. I would definitely recommend them

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Repair Quality

Customer Service

I am absolutely satisfied with the work done on my car. It looks brand new. The work was completed beautifully and it was very much appreciated that the car was washed and detailed. It was completed faster than expected and the shop kept me informed as the work progressed. Definitely would recommend

My Experience

The staff provided excellent service, making it consistently enjoyable to bring my car there. Chris acted with professionalism, keeping me informed throughout the process and explaining each step clearly.

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Customer Service

Great service always

My Experience

Tim and his team did a great job!

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Customer Service

Wasn't notified when car was finished.

Returned Clean

My Experience

I liked the updates. Thanks to all for the repairs and a clean, like new car.

Likely to Recommend

Repair Quality

Customer Service