Caliber - Newtown Square

4.9 (3,705reviews)
97%
4936 West Chester Pike,  Newtown Square,  PA  19073
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,705)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, looking brand new, and exceeding expectations. Communication was a standout strength, with customers appreciating daily text updates, proactive calls, and transparent progress reporting throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, often surprising customers with early completions. The complimentary interior and exterior cleaning of vehicles upon return was frequently mentioned as a delightful bonus. A small number of customers noted areas for improvement, including occasional communication gaps, minor alignment or finish issues, and isolated delays, all of which were flagged directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"Unfortunately, there were a couple of issues with the repair that we felt were missed. After some back and forth the person realized it ..." Read more
"Im very impressed with the quality of the repair and the attention to detail. The staff kept me informed throughout the process ..." Read more
"... my issue. Professional, respectful, courteous, AND they deliver a fantastic finish! Start to finish. The best! 🙌🏼" Read more
"... anticipated. My 17-year old car only has 25k miles and the paint match is right on the mark! My car looks like new! Caliber worked with my insurance company to get coverage ..." Read more
"My hood is not straight. My door has an air gap where I can hear air infiltration during the ride and a have a question ..." Read more
"My car was finished early and looked good as new!!! Very happy. Thank you!"
"No it was finished a month after the original finish date, due to parts on back order"
"Initial estimos around 10 days and it ended up only taking five."
"Work was completed before expected. Repairs looked great. Car was clean and looked brand new. A+++"
"Communication not the best. I had to keep calling to get information On my car."
"Communication was lacking, information was omitted"
"Almost every day. I was notified of a parts issue immediately and it was taken care of"
"Communication was excellent they kept me the loop. I did not have to call and ask"
"... up to date with text messages, and when I called I was treated with the utmost respect, and never was I made to feel like I was bothering them." Read more

My Experience

My Experience

They did an amazing job had it done quickly and also cleaned the inside of my car, I would definitely use them again from beginning to end very professional and great service.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Could not have been more pleased with repairs on my Lexus by Caliber Collision. Expert work and exceptionally courteous repairmen and front office personnel. Terrific local business!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tim made the process work well .

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

This us my second time using this caliber location in Newtown square and I have been raving about the care received there.

Repair Quality

The staff from the front desk and beyond are knowledgeable, personable, extremely helpful and always keep the customer informed regarding the progress of the repairs. They take care if all interactions between the insurance companies and rental car …. Leaving as little hardship as possible on the client.

Customer Service

The same comments listed previously… they are very accommodating and easy to communicate with.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The staff at Caliber Collision Newtown Square PA make the process easy. Thank you to Tim Barden for making my car look brand new!

My Experience

Work was completed before expected. Repairs looked great. Car was clean and looked brand new. A+++

My Experience

I couldn’t be happier with the work Dave Harris and the team at Caliber Collision did repairing my vehicle after a deer damaged both of my doors. The repair is flawless and looks brand new. I had some reservations at first since Caliber was the shop recommended by my insurance company, but Dave walked me through the entire process, kept me updated throughout the repair, and took the time to answer every question I had. The quality of the workmanship and the customer service both exceeded my expectations. I wouldn’t hesitate to use Caliber Collision again. They’ve become my new go-to body shop.

My Experience

Caliber was fantastic from start to finish. They maintained excellent communication with us during the process and delivered the car in perfect condition.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Car was done early and looks wonderful

Likely to Recommend

Repair Quality

Customer Service

Excellent service and very timely.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything looks great! And clean as a whistle, thank you!

Likely to Recommend

I will highly recommend Caliber!!

Repair Quality

FIVE STARS FOR CALIBER COLLISION IN NTS!!! I still remember Dave telling me that my car would be ready in a week.My thought was NO WAY!! My car was ready one day short of a week...and I was amazed. They did a BEAUTIFUL job that soften my angst against the hit and run driver who messed up my car. I can't thank Dave and his team enough, for their MOST EXCELLENT SERVICE! My beautiful "Black Beauty" Audi is back on the road!! THANK YOU, DAVE!!!***** no

Customer Service

A HUGE thank you to Dave Harris at the Newtown Square Caliber Collision facility. My car was repaired beautifully and returned to me in six days! Great "Five Star" Service and Great Customer Service. THANK YOU!

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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