Caliber - Newtown Square

4.9 (3,724reviews)
98%
4936 West Chester Pike,  Newtown Square,  PA  19073
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (3,724)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with repairs frequently described as flawless, looking brand new, and exceeding expectations. Communication was a standout strength, with customers appreciating daily text updates, proactive calls, and transparent progress reporting throughout the repair process. Timeliness was another highlight, as many vehicles were completed ahead of schedule, often surprising customers with early completions. The complimentary interior and exterior cleaning of vehicles upon return was frequently mentioned as a delightful bonus. A small number of customers noted areas for improvement, including occasional communication gaps, minor alignment or finish issues, and isolated delays, all of which were flagged directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"Unfortunately, there were a couple of issues with the repair that we felt were missed. After some back and forth the person realized it ..." Read more
"Im very impressed with the quality of the repair and the attention to detail. The staff kept me informed throughout the process ..." Read more
"... my issue. Professional, respectful, courteous, AND they deliver a fantastic finish! Start to finish. The best! 🙌🏼" Read more
"... anticipated. My 17-year old car only has 25k miles and the paint match is right on the mark! My car looks like new! Caliber worked with my insurance company to get coverage ..." Read more
"My hood is not straight. My door has an air gap where I can hear air infiltration during the ride and a have a question ..." Read more
"My car was finished early and looked good as new!!! Very happy. Thank you!"
"No it was finished a month after the original finish date, due to parts on back order"
"Initial estimos around 10 days and it ended up only taking five."
"Work was completed before expected. Repairs looked great. Car was clean and looked brand new. A+++"
"Communication not the best. I had to keep calling to get information On my car."
"Communication was lacking, information was omitted"
"Almost every day. I was notified of a parts issue immediately and it was taken care of"
"Communication was excellent they kept me the loop. I did not have to call and ask"
"... up to date with text messages, and when I called I was treated with the utmost respect, and never was I made to feel like I was bothering them." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

All the staff are very friendly and provide good services.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent customer service! Efficient, well done and communicated through the entire process! I was very impressed and will absolutely recommend Caliber Collision to anyone looking for repairs!

Likely to Recommend

Absolutely! In fact we’ve already recommended Caliber Collision.

Repair Quality

Service could not have been better.

Customer Service

David was fantastic is accommodating our schedule, explaining what would happen. Our car was fantastically clean when we picked it up. We can’t say enough about our satisfaction with the service we received.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional, very thorough, great communications, and the car detailing was fabulous

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Very well done repair

Customer Service

Didn’t waste time

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was extremely satisfied with the work done on my car. You went above & beyond. I appreciated the updates, your office staff, the ease with coordinating with my insurance & the rental car agency. I didn’t have to do a thing. Just drop off my car. I will definitely use you again for any body work needed on my car. Thank you!

My Experience

Quite satisfied.

My Experience

My car was done earlier than predicted and looked amazing

Likely to Recommend

Repair Quality

Customer Service

My car was ready before the estimated date and looked perfect

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

See comment above

Repair Quality

I was extremely pleased with my experience at Caliber Collision. The repair work on my 2026 Honda CR-V was handled very professionally, but what impressed me most was the excellent communication throughout the process. Dave kept me informed frequently about the progress of the repairs and the expected completion date, which gave me confidence that everything was being handled properly. That level of communication is not always common today, and I greatly appreciated it. I would definitely recommend Caliber Collision to others.

Customer Service

See above comments

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Their attention to detail and outstanding customer service made the whole experience stress-free. I highly recommend Caliber Collision to anyone needing quality repairs.

Repair Quality

The work was completed on time, and my vehicle looks fantastic—like nothing ever happened.

Customer Service

I had an excellent experience with Caliber Collision from start to finish. The entire team was professional, friendly, and kept me informed throughout the repair process.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Timely communication and professionalism was very much appreciated

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Caliber was fantastic from start to finish. They maintained excellent communication with us during the process and delivered the car in perfect condition.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was completed before expected. Repairs looked great. Car was clean and looked brand new. A+++

Likely to Recommend

Repair Quality

Great work! My car looks brand new, inside and out. Finished early!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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