Caliber - Northglenn

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Katrina was awesome and kept me posted on the repair of my vehicle, the crew did an awesome job

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

I dealt with Bruce Russell from beginning to the end. He saw that my SUV was well taken care of, repaired correctly as this was my last gift from husband who passed away on April 23, 2023. The ladies behind the counter, Melody, Office Mgr & Julia were great! They were helpful & very knowledgeable. Caliber provided excellent customer service!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very friendly team. Professional customer service. Great craftsmanship. 👍

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0 -

Very satisfied, job well done. Thanks

Likely to Recommend - 3.5/5.0 -

Your shop only does insurance repairs so makes it hard to recommend it a 10 out of 10

Repair Quality - 3.5/5.0 -

The door handle was not addressed while you had it in the shop This was certainly something that the estimator talked about during the original estimate

Customer Service - 5.0/5.0

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Everything went super smoothly and the car was taken care of with zero issue! It came back stunning and in quick order. Everyone was nice and prompt and the work done was spotless.

Customer Service - 5.0/5.0 -

Everyone was friendly and knowledgeable. Really appreciated the candid nature of everyone i talked to.

Returned Clean

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Likely to Recommend - 5.0/5.0 -

I would definitely recommend them to friends, family and co-workers as they did a great job. Katrina was very nice and helpful!!

Repair Quality - 5.0/5.0 -

Everyone was very helpful and professional.

Customer Service - 5.0/5.0 -

Katrina was great!! She kept me informed in everything that was happening with my car repairs. I appreciated that very much!

Returned Clean

Likely to Recommend - 4.5/5.0

Repair Quality - 5.0/5.0 -

Car looks like new. Thank you

Customer Service - 5.0/5.0 -

Everyone was very helpful

Returned Clean

My Experience - 5.0/5.0 -

I was impressed by how the car looked…

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.0/5.0

My Experience - 5.0/5.0 -

Bruce was incredibly friendly, kind, and professional. He kept me updated through every step of my repair and worked diligently and quickly on my vehicle. Additionally, every employee I spoke with was patient and kind. I will definitely return if I need anything in the future!

Likely to Recommend - 5.0/5.0 -

Great job

Repair Quality - 5.0/5.0 -

Everything went very smooth and easy

Customer Service - 5.0/5.0 -

They answered all questions and very friendly

Returned Clean

My Experience - 5.0/5.0 -

From start to finish Zack was professional and helpful. The car looks great. Thank you!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Quick repair and great customer service

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Working with Bruce at the Northglenn was a fantastic experience from start to finish! My truck is back to original condition. I highly recommend this shop!

Customer Service - 5.0/5.0 -

Bruce and everyone else were great!

Returned Clean

My Experience - 5.0/5.0 -

Great communication and follow through made me feel comfortable through the process

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Went above and beyond great communication they kept me informed on all issues

Customer Service - 5.0/5.0 -

Very helpful and friendly

Returned Clean

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

My Experience - 0.0/5.0 -

Deena and Gabbie were going to order a switch for my door window but haven’t got back to me. My left rear light (not the bulb) is out which wasn’t when I dropped it off. Wheel well plastic splash guard is missing and I have a picture it was still there after accident. Caliber lost it.

My Experience - 5.0/5.0 -

The repairs turned out great on the truck. However I was disappointed to see the lack of professionalism and customer service etiquette at this location. I received zero updates on my truck since the day I dropped it off. I had to call a total of 5 times myself in order to get updates. Each time I would be told I would get updates and got none. It took 2 1/2 weeks to get my return. I do understand there may have been multiple times you were handling. That being said the issue was not how long it took but the lack of communication. The last 3 days I finally got communication and that was because I had to confront the person in charge of the truck and state if I was actually going to get updates or if I would have to be the one to continue to call to get information. When I went pick up my truck this person did not even have the courtesy to meet me in person to review the repairs done on my truck, and had someone that had no knowledge of what had even been done to the truck. Front desk lady, was exceptionally sweet as well as the person who gave me my truck despite having no knowledge of what had been done. I hope this gets handled by the company as it is already not a happy situation to not have your vehicle to on top of that not receive any updates and be left on the limbo. The fact I didn't even get the walk through when I picked up the truck speaks volume on the professionalism.