Caliber - Northport

4.9 (541reviews)
98%
2000 Trade Center Drive,  Northport,  AL  35476
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In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (541)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, timely repairs, and proactive communication. Many highlighted that vehicles were completed ahead of schedule, with several noting early completions of days or even a week or more. The quality of repairs received high marks, with customers frequently describing their vehicles as looking brand new. Regular updates via text and phone calls were widely appreciated, making customers feel informed and valued throughout the process. Staff professionalism, friendliness, and willingness to go above and beyond were recurring themes. A few customers noted minor concerns such as incomplete repairs, mismatched paint, or post-repair issues, and some mentioned difficulty reaching the customer service line, reflecting areas customers feel could be improved.
AI-Generated from reviews written in the last 12 months
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"The repair work was outstanding! Our car looks brand new and honestly even better than it did when we first ..." Read more
"... the scheduled date and looked like a brand new car. The detailing, paint job, and work they put in was remarkable. I received text messages about the progress almost ..." Read more
"... process. They did a great job on my vehicle, and the work was completed with attention to detail. I really appreciated their communication and customer ..." Read more
"Excellent service and truly first‑class work on my Mercedes. Highly professional, reliable, and absolutely recommended."
"... above and beyond and even cleaned it for me as well. Car looked brand new once I got it back. It didnt take them long at all to get the repair ..." Read more
"Im very satisfied with the service I received. My car was finished before the scheduled date and looked like a brand new car. The detailing, paint ..." Read more
"They got it done a whole week before they originally anticipated it being done."
"I was given a time estimation & then was pleasantly surprised when I was informed the vehicle would be repaired a few days ahead of schedule."
"From start to finish, the service was excellent.They finished earlier than expected and the repair quality is truly exceptional. Kept me updated every step of the way."
"4 days sooner"
"... communication provided by the team was fantastic! i was updated daily with specific details and turn around times for repairs. i really appreciate yall answering every ..." Read more
"Great work they communicate multiple times a week with updates. Handsdown, best experience I've had."
"Always kept me updated on how the repairs were going and any issues that came up with the repairs that is very important ..." Read more
"... was quick, professional, efficient, and friendly. They kept me informed through every step of the process, making the entire experience as easy on me as possible." Read more
"Very likely, the whole process was seamless. Great communication and cooperation with me on anything I needed."

My Experience

I can’t say enough good things about the team finished my repairs 7 days early. Everyone was so nice. The early completion saved me about $400 in rental fees. Thank you all so much!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

My Experience

Everyone was very helpful and friendly.. customer service was a priority. I liked being kept upto date as the repair moved along.

Likely to Recommend

Repair Quality

Caliber, Sam at Northport location was very professional and friendly from my initial contact getting an estimate moving forward. Alexa was so helpful, friendly and kind. Everyone I encountered at Caliber. Northport was professional and friendly. I just don't know everyone's name.

Customer Service

Professional, kind, thorough and knowledgeable

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Excellent professional service from the very minute I stepped in the door the employees there were professional delightful and there’s not enough good things I can say at this point in time it worked out very well thank you everyone on the team

Likely to Recommend

Repair Quality

I had a great experience with Caliber Collision. The staff was friendly, professional, and kept me informed throughout the entire repair process. They did a great job on my vehicle, and the work was completed with attention to detail. I really appreciated their communication and customer service. I would definitely recommend Caliber Collision to anyone needing quality auto body repairs.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every step in the process was smooth and personnel at the Northport location were so helpful and professional.

Likely to Recommend

Repair Quality

Customer Service

All personnel were extremely professional and helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Great Customer Service! Sam at Northport, AL Caliber answered any and all questions I had regarding my repair and state of vehicle. Highly recommend!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Excellent work and done in a timely manner. Thanks again

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Work was well done and on time, staff was friendly and professional

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I like how they communicate with me thru text messages and kept me updated on my vehicle I would definitely go back to them again

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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