Caliber - Onalaska
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
Everyone at Caliber Collision in Onalaska was very kind and they all do great work. My truck came back a lot sooner than I expected and it looks great
Likely to Recommend - 0.5/5.0 -
Drivers seat dirty
Repair Quality - 0.5/5.0 -
We are very disappointed in the ending up of your service. The paint job does look nice after having to wait 6 more days to pick up the car BUT whoever was inside the front seat never used any covers & it was filthy. I had to take a bucket of water to wash the drivers seat cushions & floor mat. AND for some reason the back seat mats were in the front seat which they don’t fit. No one needed to ever be in the back seat as far as we know. We thought you should know.
Customer Service - 0.5/5.0 -
I said everything above
Returned Clean
My Experience - 0.0/5.0 -
A one week repaired turned out to be 3 weeks without my truck. Communication was slow. I had to ask for updates, each time I got one the dates got extended. The repairs look good though.
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
The people there working in the office to help customers were very cooperative and explained what was needed to repair our vehicle and its corresponding costs. We were happy with the great results. The kept us informed via texts and where they were in the repair process and called Enterprise to come to pick up our rental at their location. Alyce Wehrenberg
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The repair quality was excellent. I was totally impressed by the condition of the interior.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.5/5.0 -
Although my car was cleaning and it’s drivable the concerns that I had addressed to be fixed that happened in the accident were not all reconciled
Repair Quality - 2.5/5.0 -
The car was told to me that it would be ready twice before it was. The right blinker that was replaced blinks a ton faster than the left. The hood of my car that has a gap was not fixed. And the lights that go off when people pass you in your blind spot that are supposed to light up do not. I explicitly asked about both of these things before the car was done and was told those would be fixed.
Customer Service - 2.5/5.0 -
Poor communication. I got emails that said someone would be reaching out to me shortly and no one ever called until I called them.
Returned Clean
My Experience - 2.5/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 2.0/5.0
Customer Service - 1.5/5.0 -
I this have paint missing on my vehicle in some spots but I don’t want to take it in for fear of it taking another month to get it back
My Experience - 5.0/5.0 -
I love the text updates and the friendly service. Thank you for everything!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I loved the text updates
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I could not be happier how my vehicle situation was handled.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Overall the experience was fine, but when we got the vehicle back we noticed two things. First most of the coins that were in the armrest area were gone. The car was with a towing/holding yard for a few days before, so can't guarantee that the coins were there when you got the vehicle, but felt like it should be mentioned. Second the vehicle engine seems much louder, and feels sluggish to respond at lower speeds. The vehicle looks great, was very clean, the body work and replacement parts seem top notch. The staff we interacted with were great as well.