Caliber - Onalaska
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
I could not be happier how my vehicle situation was handled.
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Overall the experience was fine, but when we got the vehicle back we noticed two things. First most of the coins that were in the armrest area were gone. The car was with a towing/holding yard for a few days before, so can't guarantee that the coins were there when you got the vehicle, but felt like it should be mentioned. Second the vehicle engine seems much louder, and feels sluggish to respond at lower speeds. The vehicle looks great, was very clean, the body work and replacement parts seem top notch. The staff we interacted with were great as well.
My Experience - 5.0/5.0 -
My truck that they repaired almost looks like it came out of that showroom at a dealer they did a very very good job. Thank you for the excellent work and the cleanliness of the truck.
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
I would definitely recommend this business to anyone.They said they could get it done at a time and they got it done early matter of fact and everything they did was quality work
Repair Quality - 5.0/5.0 -
Great job well done
Customer Service - 5.0/5.0 -
Whenever I had a question they answered it right away!
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Every thing went real well
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Every thing went fine
My Experience - 5.0/5.0 -
Each rep at the local shop made sure we were taken care. Even though there was a delay in getting the necessary part, they followed up and made a quick turnaround to complete all repairs promptly.
Likely to Recommend - 5.0/5.0 -
We liked the convenience of the location
Repair Quality - 5.0/5.0 -
There were some issues with the replacement part they received from their supplier being damaged & missing parts. But the Caliber crew handled it well and it was corrected swiftly.
Customer Service - 5.0/5.0 -
We were not informed accurately about how repairs were initiated (possibly a newer employee?), but follow up calls cleared up the issue.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
Everything went well except for the confusion on providing an estimate before working on the car. It was cleared up after a phone call, but frustrating not knowing what was happening in the process.
Customer Service - 3.5/5.0 -
There appeard to be some miscommunication on providing an estimate and getting approval to work on the car. Which I know I checked off on my paperwork,
Returned Clean
Likely to Recommend - 5.0/5.0 -
Absolutely would recommend them to anyone I know needing repair work
Repair Quality - 5.0/5.0 -
The communication and prompt service was wonderful
Customer Service - 5.0/5.0 -
Kimberly in the front of service center was very pleasant and friendly. Helped me file my claim and kept me updated on progress of my car
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I just got car back but it looks good and door works. I appreciated the texts that kept me updated.
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0 -
Took a lot longer to get the job done.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I had a very pleasant experience. Kim and the other gal, I’m sorry I can’t remember her name, we’re very kind and polite on the phone when I would call. My car was also fixed in the time. They said it would be .
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great customer service, job very well done! Our car looks like new!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0 -
The work was good. Just like new.
Customer Service - 3.5/5.0 -
Customer service was alright. Initial claim estimate communication was lacking. Essentially my insurance was waiting on the estimate from the shop. We didn't hear anything from the shop for 2-3 weeks. Afterwards, I finally called Caliber Collision and they processed it right away-- apparently they forgot where they put my claim.
Returned Clean
My Experience - 5.0/5.0 -
Kim is so good at her job, very sharp and capable.