Caliber - Onalaska
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service and kept me updated throughout the process
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Very friendly customer service. Excellent workmanship.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great service, communication and promptness was as good as it gets
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 3.5/5.0
My Experience - 0.0/5.0 -
The estimate said it would take 16.5 labor hours and it took over 2 weeks. I dropped the car off for service on 10/15 and got my car back on 20/30. I had poor communication, several days not receiving a call back after I was told I would get a call. After I picked up my car, the sunvisor (?) fell completely off, including the attached wires.
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
I was told on my estimate that it would take 16.5 labor hours to complete my car. It ended up taking 16 days. There was extremely poor communication from Caliber. Several days I was told the car would be ready and I never received a call telling me the status. Several days I was told I would receive a call or text back and I never heard from them and I had to call them. I only needed hail damage fixed and a harness from broken on my car that needed to be fixed "affecting safety". After I picked up my car, the drivers seat visor was broken off including a detached wire and the speaker cover on the drivers side door was completely broken off and laying on the floor. I had a charge of over $700 from Enterprise for a car rental that I was told would be paid by Caliber. I would not have service done by this company again.
Customer Service - 0.5/5.0
My Experience - 5.0/5.0 -
Caliber staff were great to work with. They took care of me right away with a solid estimate. They communicated well to schedule the repairs. They worked well with the insurance company. They did a great job on the repairs. Great communication. I’ll recommend Caliber to others.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Appreciated the text updates on car service. Everything went pretty smooth. Just didn't like the fact that my car was filled with some dusty substance and it wasn't cleaned. Very inconvenient and annoying to have to deal with. Unsure how an exterior repair can cause so much interior mess.
My Experience - 0.0/5.0 -
Long story
Likely to Recommend - 2.5/5.0 -
I don’t know if I would trust them
Repair Quality - 3.5/5.0 -
There is still a spot on the hood that isn’t smooth. I was told it could be buffed out, but that is another disappointment requiring another visit. My impression, however, is that whoever worked on my car didn’t value attention to detail.
Customer Service - 4.0/5.0 -
Kim handled most of the desk service. She is efficient and pleasant. She knows her job well. There were three desk customer service workers that I had contact with. All pleasant. I wonder why they didn’t catch any of the flaws in workmanship before they released the car to me. The top of the car was filthy when they returned it to me today. It was clean when I brought it in.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0 -
Quality of repair looks great!
Customer Service - 4.0/5.0 -
Customer service was good and everyone was very nice. It just took longer than expected to get my car fixed.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I strongly recommend Caliber Collision. Kim was so easy to work with, she kept us informed of the progress and the repairs were handled in a timely manner. Our vehicle looked great and we were very pleased with the entire process.
Customer Service - 5.0/5.0 -
Kim was awesome to work with!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Still waiting for a piece of trim.
Likely to Recommend - 5.0/5.0 -
Very clean
Repair Quality - 4.0/5.0 -
Still waiting for final edging piece