Caliber - Onalaska
In operation 29 years, 4 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Highly recommend !!!
Repair Quality - 5.0/5.0 -
Excellent easy to work with all stall. They went above my expectations when they even cleaned and detailed interior. Thank you all for the friendly service you provided.!!!
Customer Service - 5.0/5.0 -
Helpful and willing to explain everything I needed to do.
My Experience - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
My Experience - 5.0/5.0 -
Everything went smooth with my repair. I was worried due to feedback I received from friends and family, but I am completely satisfied! The color matches great and the color is clean. They kept me informed along the way and even paid my tow bill! Thank you for making it so easy!
My Experience - 5.0/5.0 -
This account should be under me, Sue Lassig. Don is my husband & the primary on the insurance policy, but it is my car. You all did a great job & it looks just as good as previously or even better. Thanks so much. I sent a high recommendation to Accuity insurance also.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The weekly update are great!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0 -
would have liked all parts to have been on hand and verified undamaged before dropping off the car.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
Hood latch did not engage properly. Hood is not aligned properly when closed; it’s off centered to the left. New paint on hood is a poor match to the front fenders. Interior was dusty/dirty. Two weeks in the shop, I’m not impressed. At all.
Likely to Recommend - 1.0/5.0
Repair Quality - 1.0/5.0
Customer Service - 3.5/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.5/5.0
My Experience - 5.0/5.0 -
Friendly staff… timely completion of work… excellent job..
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
NO, I will not be recommending this place for services. Unfortunately, with your 1 service department person making different statements on what he actually did for his part of the job on my car making the last one being he did not remove anything from that compartment out of the way to do that job. Sadly, for a fact I had items in there that was blocking way to that shift release button and would have to been removed out and put back in.
Repair Quality - 5.0/5.0 -
repair is good
Customer Service - 0.5/5.0 -
very poor A small storage tray with keys was removed from my car arm console storage area between the front seats and has not been returned. I picked my car up the evening 20th. I did not discover it was missing until Wednesday 21st morning when my grandson went in there to get a tic tack. But the storage tray was missing. (The tic tack container laid in the tray along with a green clipping key ring with 5 keys for a rental property and some other small things). When I stopped in Wednesday 7:32 AM telling it is missing was told they will talk with service department 8AM when they come in, I received a call from the service department the gentlemen told me with the battery disconnected before any services could have been done you had to go into that arm console compartment for the shift release button (which means someone would have been needing to remove that tray and other items in the way to get to what is call a shift release button that is locate at the bottom of this compartment area). He then said he was not that person to do that job, but the service person who did had stated there was a lot of stuff in there and he had to move papers but didn't take a tray out. Then when i called later in the week still questioning the removal of the tray and if you had located it and ended up speaking with Kim about this, I was told that it had not been located and when i ask to speak with the responsible service person she states he is busy and is stating "he didn't remove anything" from there. I know for a fact he had to remove the storage tray as it locks into place and the 5 can koozies i kept under neath it. Because of the location of the button is at the bottom of this compartment there is no way you could have used a screwdriver that is required to maneuver that button without removing them items out of the way first. I never removed that tray or the can koozies as i didn't know there was a need to when i dropped my car off. I only remove my check book from that compartment and my garage door opener from the visor before i dropped the car off on Wednesday 7th.
Returned Clean
My Experience - 5.0/5.0 -
Communication was easy. Even when there was a little hiccup with the scheduling system, they assured me there was no issue and the work would be done. Constant communication along the way and my car looks perfect.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
The team did a great job! Really happy with the outcome
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
I was told they would communicate every Tuesday and Thursday but this didn’t happen.
Returned Clean
My Experience - 5.0/5.0 -
Always a friendly and efficient staff that keeps me updated and does high-quality work
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 0.5/5.0
Repair Quality - 0.5/5.0 -
Rear end was repaired, once the vehicle was "finished" the trunk was clearly installed offset leaving a large gap on one side and rubbing on the other side. This resulted in the side back paneling to buckle.
Customer Service - 0.5/5.0 -
Sent an email with pictures showing my dissatisfaction of the repair and never received a phone call, ended up calling myself after several days of getting no response. Once determined it needed to be looked at there was confusion regarding a rental car. Was told the rental car would be at the store to use only to find out that the rental car needed to be scheduled thru Enterprise and I had to be shuttled from the store to the rental car store. Constant miscommunication.