Caliber - Owensboro

4.9 (1,035reviews)
98%
620 Leitchfield Road,  Owensboro,  KY  42303

In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car

Reviews (1,035)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates throughout the repair process as a standout feature. Repair quality received strong acclaim, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a recurring highlight, as many repairs were completed ahead of schedule. Friendly, professional, and helpful staff were widely appreciated. A few customers noted areas for improvement directly from their comments, including occasional paint color matching concerns, delays in parts availability, and inconsistent communication updates in isolated cases.
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"My car was flawless. Looks brand new. Would definitely recommend. Thank you caliber collision"
"The repairs done to my car were absolutely amazing, they did such a great job and very quickly!"
"I really appreciate the excellent job Caliber does. They took care of my car, and their customer service and thoughtfulness is ..." Read more
"... the repair were timely, accurate, very helpful. And the car looks fantastic. Well done!" Read more
"Extremely satisfied!!! Yall went above n beyond my expectations"
"It was actually a couple days ahead of schedule"
"My vehicle was ready 9 days earlier than expected! My car was also dropped off a day before a huge snow ..." Read more
"Turned out great!! They were able to get it done quicker than they expected..Very nice people to work with. We are Happy Happy!!"
"Absolutely wonderful!! My car got done so much faster than estimated. Everyone was so kind and welcoming! 1010!!!"
"All seems well however the time frame of repairs for such a minor issue seemed excessive. Dropped off June 2 and picked up June ..." Read more
"I received 1010 communication through texts and calls."
"Best communication Ive ever seen"
"... the warm smile greeting me when I walk in, to the frequent calls and updates on my vehicle- I felt valued. All of this increased my appreciation for Caliber ..." Read more
"There was a slight delay of my parts coming in but I was updated throughout the entire delay via calls and text. It was truly appreciated."
"I received daily text messages on the progress of my vehicle, including a phone call to better explain ..." Read more

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Great service! I liked getting the daily updates! Very professional staff. I will definitely use you again!!

My Experience

Paint looks good

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Repair Quality

Customer Service

Returned Clean

My Experience

Easy process, and the work on my truck was immaculate. Overall good experience

My Experience

The timeline was exactly as predicted and communication was fantastic! Unfortunately, the paint color on the bumper isn’t even close to matching the rest of the car.

Likely to Recommend

As good as every other aspect was, I just can’t recommend the service due to poor color match of the bumper.

Repair Quality

The communication was fantastic and the timeline was exactly as predicted. Unfortunately the paint color did not match at all.

Customer Service

Returned Clean

My Experience

They were accurate in the estimated time it would take for completion. It was the price originally quoted. They even assisted with getting to/from the rental car place. Very grateful for their help and I would recommend them again and again.

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Customer Service

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Repair Quality

The repair looks fantastic! Thank you!

Customer Service

Amazing customer service! They kept me updated throughout the entire service and answered all my questions.

Returned Clean

My Experience

Friendly service.

My Experience

Several flaws on the repairs

My Experience

I’m most grateful for Sean keeping me informed about my vehicle while it was being repaired. Caliber staff is very knowledgeable, helpful and friendly. Thanks for your great customer service.

Likely to Recommend

Yes I will recommend Caliber. I am well pleased with excellent service.👍

Repair Quality

I am so grateful to all the staff at Caliber. For their great customer support.👍

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

They did an amazing job on my truck. It looks like it never had any damage and it was much cleaner than when I dropped it off. The office staff was also very friendly and helpful. I will definitely recommend this shop to anyone that needs repairs.

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Repair Quality

Everything went smoothly and all of staff were great.

Customer Service

My Experience

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Customer Service

My Experience

It was done promptly, and I was given frequent updates as it was being repaired. The work was of excellent quality as well.

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My Experience

I was very pleased with the whole experience! Registration was friendly and efficient, updates through the process were prompt, repairs were expedited and accurate, and check out was smooth. Thank you all for excellent service!!

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Repair Quality

Customer Service