Caliber - Owensboro

4.8 (1,071reviews)
98%
620 Leitchfield Road,  Owensboro,  KY  42303
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In operation 29 years, 4 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (1,071)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding communication, with many highlighting frequent text and phone updates that kept them informed throughout the repair process. The quality of repairs was widely celebrated, with numerous customers noting their vehicles looked brand new upon return. Timeliness was a standout strength, as many repairs were completed ahead of schedule, often surprising customers. Staff friendliness and professionalism were repeatedly commended, with customers appreciating the welcoming atmosphere and willingness to go above and beyond. A few customers noted isolated concerns such as minor fit and finish issues, paint color mismatches, and occasional delays due to parts availability, as mentioned directly in their feedback. Overall, the vast majority of customers expressed high satisfaction and indicated they would recommend the shop to family and friends.
AI-Generated from reviews written in the last 12 months
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"I really appreciate the excellent job Caliber does. They took care of my car, and their customer service and thoughtfulness is ..." Read more
"The repairs done to my car were absolutely amazing, they did such a great job and very quickly!"
"Excellent work!! Older car, but paint spot on, not a hint of the damage. They were able to get me in pretty quickly, worked ..." Read more
"The repair looks fantastic! Thank you!"
"From start to finish everything went smoothly. Our vehicle looked like it was never in an accident. Highly recommend Caliber Collision."
"My vehicle was ready 9 days earlier than expected! My car was also dropped off a day before a huge snow ..." Read more
"The employees were super friendly and the car got done way faster than expected. Employees went out of their way to make my experience ..." Read more
"... with the work that was done to my vehicle. Also was done a week earlier than expected. Will highly recommend to others. Thank you!" Read more
"... kept iinformed throughout the entire process and repairs were completed a full week before expected. They took amazing care of my vehicle and I can say ..." Read more
"Its been 4 weeks on a simple slight rear end collision to my jeep. Still didnt catch the faulty warped bumper ..." Read more
"I received daily text messages on the progress of my vehicle, including a phone call to better explain ..." Read more
"I was given frequent and detailed information. This was so nice. I never felt as if my car wasnt a priority. ..." Read more
"... was a slight delay of my parts coming in but I was updated throughout the entire delay via calls and text. It was truly appreciated." Read more
"Best communication Ive ever seen"
"I received 1010 communication through texts and calls."

My Experience

My Experience

REALLY great communication. It took longer than I wanted, but I was told exactly what was happening and why, so I could be understanding, and be a better customer. Quality of work seems really good. I am Still in my “post crash repair test driving” phase.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

My Experience

They do awesome work! They’ve always been good to me when helping with repairs to my vehicles. The customer service is top notch. They really do care. I recommend them to everyone.

Likely to Recommend

Always recommend them.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was super nice and kept me updated on the progress of the repairs. And I would use them again.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Looks nice and I appreciated the updates via text from the local tech. The manager was helpful at pickup. He will be checking cost for another small part replacement. All of the employees I met were very helpful.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Right from the first, your team made me feel like my car was your number one priority. From the updates every couple days where you consistently kept me aware of what was going on. When the repairs on my car were finished, you brought my car to me. I cannot thank your team enough for the excellent service you provided. I will 100% recommend Caliber Collision to anyone. Thank you again!

Likely to Recommend

Repair Quality

They were quick and offered communication throughout the entire process. When we found a spot they had missed they quickly fix it and got me back in my car! Love how easy they made the entire process.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Job done very well and completed when on day that it was supposed to be and no delays

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

You did a wonderful job. The color matches perfectly

Likely to Recommend

Repair Quality

You did an awesome job. The paint matches perfect

Customer Service

Very considerate and understanding

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great job with matching up the paint

Customer Service

Excellent job. From drop off to pickup was 2 weeks.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

They did a great job on our vehicle. Kept us informed about the entire procedure. Great people,very friendly, helpful & professional. Answered every question we had. Highly recommend them!

Likely to Recommend

Repair Quality

The vehicle looked great and was super clean and done sooner than I expected.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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