Caliber - Oxford Valley

4.9 (2,852reviews)
98%
124 Lincoln Highway,  Fairless Hills,  PA  19030
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In operation 29 years, 7 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Reviews (2,852)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, with repairs frequently described as flawless, exceeding expectations, and restoring vehicles to like-new condition. The team is widely recognized for exceptional communication, providing frequent text and phone updates throughout the repair process, making stressful situations feel seamless. Timeliness is a strong highlight, with many vehicles completed ahead of schedule. Customers also appreciate the added conveniences such as handling rental cars and insurance coordination. A few customers noted areas for improvement, including desires for more proactive communication during delays, occasional cleanliness concerns with interiors, and in rare cases, inconsistencies in repair completion timelines. Overall, the overwhelming majority of customers express high satisfaction and enthusiastically recommend the shop.
AI-Generated from reviews written in the last 12 months
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"Caliber Collision consistently over-achieves when it comes to both customer service and vehicle restoration. I cannot be more pleased with the stress-free and ..." Read more
"... car and when It was done they took the rental back. The craftsmanship was perfection the front of the vehicle looked brand new. What impressed me was they cleaned the interior of ..." Read more
"Absolutely the best experience l have ever had with in the service industry."
"... quickly and I was kept informed every step of the way. The work originally estimated to take a week was finished in 3 days. Everyone there was friendly and professional." Read more
"... was honestly a wildly unprofessional experience. the finish date was changed 6 times, id regularly call the shop and no one would answer, ..." Read more
"The car was done on time and perfectly. They made the entire process so easy. I will never ..." Read more
"... customer service is amazing! Everyone is friendly, the communication is clear and frequent, and they're just a pleasure to deal with which is really nice because dealing with a collision ..." Read more
"... experience. the finish date was changed 6 times, id regularly call the shop and no one would answer, when they would answer they would tell me things ..." Read more
"... was repaired in a timely manor and done very well. I just would have liked more communication about the process." Read more
"Communication was lacking when we tried reaching out. Had to send an email in order to receive a callback ..." Read more
"... best experience I have ever had with an auto repair. Communicative and responsive, filled with integrity and transparency, and friendly." Read more

My Experience

My Experience

Dariel and the desk person were both fantastic during all interactions.

My Experience

Excellent customer service. Colleen & Jimmy were very helpful. My car was finished earlier than expected & I’m very pleased with the results. I would recommend Caliber Collision.

My Experience

Great communication, super informative, beautiful repair work and finished on time!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great service and communication throughout the whole process. Very kind staff

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

This is a great team to work with! I hope I don’t have another accident, but if I do I’ll only go to this team for support!

Likely to Recommend

If you have an accident take your vehicle here for sure!

Repair Quality

This service center is great!

Customer Service

Great people!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Great customer service and communication the car looks brand new!!

Likely to Recommend

Repair Quality

Customer Service

Great communication and customer service they kept me informed throughout the entire process and the car came back looking brand new.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very professional in all aspects. Explained every facet of the job and actually finished ahead of the original due date. The job itself is beautiful.

Likely to Recommend

I absolutely will let folks know how good they are.

Repair Quality

The car looks like it did when it was brand new.

Customer Service

Darial provided updates frequently to let me know what stage the job was in. He was also the person who did the original estimate.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I chose this shop specifically off of a recommendation from a family member.

Repair Quality

Car looks like it was never in an accident.

Customer Service

Friendly, understanding, and knowledgeable.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Love the constant daily updates about the vehicle, communication was great. People that worked there made my truck look better than when I first got it. And the employees are absolutely amazing and funny too.

My Experience

Jimmy was great. Glad he was the rep who was in charge of my repair. I hope I never need a body shop in the future, but if I do, I will go to Caliber.

Likely to Recommend

Hopefully will not have to have my vehicle repaired in the future, but if I do, I will bring the vehicle to Caliber.

Repair Quality

Caliber did a great job. Will use them again if needed in the future. Jimmy was a great rep. Communicated updates so we knew what was going on with our vehicle.

Customer Service

Caliber did a great job. Will use them again if needed in the future. Jimmy was a great rep. Communicated updates so we knew what was going on with our vehicle.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was great especially my guy that made sure I was good . Thank you caliber collision you guys are thee best I appreciate you all

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

First of all, the staff there were incredible folks, from the moment I walked in a bit upset about my car they made me feel comfortable and from The first conversation to pick everything was on point!!!

Likely to Recommend

Without a doubt, hopefully I won’t need them but if I do, I know where to go!

Repair Quality

Very pleased with the results and most of all with the staff and how the entire process was handled…Truly and totally PROFESSIONAL…would recommend to anyone “I” know !!!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My vehicle looks amazing! The quality of care and attention to detail was perfect. I am incredibly grateful for the team at my Caliber location and I would 100% go there again and recommend them to others. Thank you!

Likely to Recommend

Not my first experience here, but I would highly recommend.

Repair Quality

My car looks perfect! Like nothing ever happened to damage it in the first place!

Customer Service

Friendly, helpful, efficient! Great staff at this location!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Looked awesome

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Everyone was very nice

Kept me Informed?

Yes

Ready on Time?

No

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