Caliber - Levittown

4.9 (3,100reviews)
97%
6524 New Falls Rd,  Levittown,  PA  19057

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (3,100)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. Communication was a standout strength, with customers appreciating frequent text and phone updates throughout the repair process. Many highlighted the professionalism, friendliness, and knowledgeability of the staff. Timeliness was also well-received, with numerous customers noting their vehicles were completed ahead of schedule. A few customers noted areas for improvement directly from their comments, including occasional delays in repair completion, inconsistent communication toward the end of longer repairs, and isolated instances of incomplete repairs requiring return visits.
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"... the process, and made everything stress-free. Their professionalism, attention to detail, and excellent customer service really stood out. Im very pleased with the quality ..." Read more
"Absolutely loved the service I recieved from Caliber!!! The staff were exceptional and fast! I will ALWAYS recommend to my friends and family."
"... very pleased with the work that was done to my car. They did a very professional job. The employees were so nice and informative. My car was done 3 days before it ..." Read more
"I had to come back because the hood was crooked and then i came back again because material was was ..." Read more
"... job. The employees were so nice and informative. My car was done 3 days before it was estimated to be done. I would recommend Caliber Collision on New Falls ..." Read more
"Was kept up-to-date on the progress of my vehicle. Work was completed a week before the expected date that was given to me. The process of dropping off ..." Read more
"It was a day early than expected."
"I took my truck in on November 4 and the estimated completion date was November 28. I got my truck back on December 7 and I still need ..." Read more
"... possible. They answered questions when I called and kept me up to date via text messages. USAA is well served by having them part of their ..." Read more
"... fully updated on everything about the repair. She was in constant communication by text, phone call and email. She was fully transparent about the estimate and ..." Read more
"... back on time from when it was estimated to be done. They were in communication with us as repairs were being done to keep us informed. We have always trusted Callibor ..." Read more
"However, towards the end, they lack communication"
"... friendly. There may have been delays with parts but we were kept informed every step of the way. Much appreciated" Read more

My Experience

First of all, Tom is a excellent! He kept me up to date. Couldn't ask for excellent customer service!!! I would highly recommend your company to other family, friends and coworkers. Great job 👏 Tom!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

My Experience

Everything was clean and neat when I picked up my car Tom and the staff were very nice and kept me informed throughout the whole process.

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Repair Quality

Coleen was amazing, the work looks fantastic like it was never damaged. Loved the communication the whole time they had my vehicle!!

Customer Service

Loved the communication

My Experience

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Repair Quality

Customer Service

My Experience

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Repair Quality

Customer Service

Returned Clean

My Experience

They did an excellent job on my toyota Camary. My car was stolen and Recovered, but with damage done to my car. It was a constant reminder of being a victim of a crime. Now I look at my car and smile. My car is a beautiful galatic aqua mica color and they matched the color perfectly. They detailed the car inside and out. The lady's in the office greeted me and was very helpful in explaining things that was done to my car. I would definitely recommend caliber collision to others. Thanks again for your services, from your customer Angela.

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Repair Quality

Customer Service

They did a great job. Everybody was very helpful and knowledgeable.

My Experience

Great communication! My car looks good as new!

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Repair Quality

Excellent service.

Customer Service

My Experience

We had a great experience from start to finish. Tom was very personable and answered any questions I had and provided excellent service. Everyone i interacted with in the office was super friendly. I highly recommend this business. 5-stars!!!

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Repair Quality

Customer Service

Returned Clean

My Experience

Excellent job repairing my car & great communication throughout the whole process. Very much appreciated!

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Customer Service

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Great service

Repair Quality

Excellent service courteous staff members

Customer Service

Very

Returned Clean

My Experience

Caliber was Awesome! Everyone was polite and helpful. I would definitely recommend this company without hesitation. I would rate Caliber as Excellent! Five stars!!!!! Steve K

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Repair Quality

You guys are awesome! Sorry to bother you all this morning!

Customer Service

Returned Clean

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Repair Quality

The repair process was smooth from start to finish. The team did a good job with the repairs and kept me updated throughout the process. A special thanks to Colleen for her professionalism, clear communication, and responsiveness. As of now, everything looks good and I haven’t noticed any issues with the repairs. Thank you to Colleen and the entire team.

Customer Service

Returned Clean

My Experience

Great job was done , paint made the car look brand new again

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Repair Quality

Customer Service

Returned Clean

My Experience

Everyone was great!

My Experience

My Experience

Yes, very professional team and prompt repairs. Kept me updated on progress and I appreciated that.

My Experience

Great service, was greatly satisfied with the results. Would definitely recommend to anyone.

My Experience

Everything went very well, im happy to have my car back, it looks great! Colleen was wonderful, keeping me updated on everything, im sorry I don't know the girls name at the front desk but she was very nice and helpful. I didnt meet Thomas but he did a beautiful job. Thanks everyone

Likely to Recommend

It was a very good experience

Repair Quality

The car looks great. Everyone was very nice and professional.

Customer Service

I was very satisfied dealing with Colleen, she kept me updated along the way.

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Repair Quality

Customer Service

Returned Clean

My Experience

The Repair was done, it was excellent 👌 it looks brand new again. Thank You !

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Repair Quality

The Repair job was excellent, my car looks brand new again. Thank you for the 1st Class workmanship.

Customer Service

1st class Customer service.

Returned Clean