Caliber - Levittown

4.9 (3,094reviews)
97%
6524 New Falls Rd,  Levittown,  PA  19057
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,094)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional service quality, with particular appreciation for professional and courteous staff who demonstrate genuine care and expertise. Communication stands out as a major strength, with customers frequently highlighting regular updates via text messages and phone calls throughout the repair process. The timeliness of repairs exceeds expectations, with many vehicles completed ahead of schedule. Quality workmanship is consistently excellent, with cars often looking brand new or better than before. The clean, professional facility and thorough cleaning of vehicles upon completion add to the positive experience. While most feedback is overwhelmingly positive, a few customers noted minor issues with scheduling coordination and occasional delays due to parts availability.
AI-Generated from reviews written in the last 12 months
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"The staff was professional and courteous, updates during the whole process were excellent, ..." Read more
"The team there was excellent"
"Love the customer service"
"... amazing job with my car and getting it repaired fast! They kept in touch throughout the process and were extremely friendly. I would 100% recommend them!" Read more
"Everyone at the shop was kind courteous and knowledgeable. Really appreciated the way they took care of my ..." Read more
"... updates during the whole process were excellent, and it was done well and finished ahead of schedule. I was very impressed with the overall experience!" Read more
"It was a day early than expected."
"The car was completed a few days before the scheduled time. Was very happy about that!"
"Before"
"Finished earlier"
"The staff was professional and courteous, updates during the whole process were excellent, and it was done well and finished ahead of schedule. ..." Read more
"Yes the team was great and they kept us updated the whole time even if a part had to be ordered and when it would ..." Read more
"Very communicative throughout the entire process."
"... me fully updated on everything about the repair. She was in constant communication by text, phone call and email. She was fully transparent about the estimate ..." Read more
"... surprised by the communication I received with the shop. They were excellent with keeping me posted on everything that was happening." Read more

My Experience

They did an excellent job on my toyota Camary. My car was stolen and Recovered, but with damage done to my car. It was a constant reminder of being a victim of a crime. Now I look at my car and smile. My car is a beautiful galatic aqua mica color and they matched the color perfectly. They detailed the car inside and out. The lady's in the office greeted me and was very helpful in explaining things that was done to my car. I would definitely recommend caliber collision to others. Thanks again for your services, from your customer Angela.

My Experience

First of all, Tom is a excellent! He kept me up to date. Couldn't ask for excellent customer service!!! I would highly recommend your company to other family, friends and coworkers. Great job 👏 Tom!

My Experience

Everyone was great!

My Experience

My Experience

Caliber was Awesome! Everyone was polite and helpful. I would definitely recommend this company without hesitation. I would rate Caliber as Excellent! Five stars!!!!! Steve K

My Experience

Yes, very professional team and prompt repairs. Kept me updated on progress and I appreciated that.

My Experience

Great communication! My car looks good as new!

My Experience

Great service, was greatly satisfied with the results. Would definitely recommend to anyone.

My Experience

Everything went very well, im happy to have my car back, it looks great! Colleen was wonderful, keeping me updated on everything, im sorry I don't know the girls name at the front desk but she was very nice and helpful. I didnt meet Thomas but he did a beautiful job. Thanks everyone

Likely to Recommend

It was a very good experience

Repair Quality

The car looks great. Everyone was very nice and professional.

Customer Service

I was very satisfied dealing with Colleen, she kept me updated along the way.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The Repair was done, it was excellent 👌 it looks brand new again. Thank You !

Likely to Recommend

Repair Quality

The Repair job was excellent, my car looks brand new again. Thank you for the 1st Class workmanship.

Customer Service

1st class Customer service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole process was amazing. It ran seamlessly. They did an excellent job. You can’t even tell there was damage to the car. They stayed in touch. They were completely professional. I would highly recommend.

Likely to Recommend

I would absolutely recommend Calliber Collision to anybody and everybody

Repair Quality

The process was amazingly simple. They ran it like a well oiled machine. I would highly recommend this place to everybody.

Customer Service

Sarah, who ran the front desk, had everything ready she knew what she was doing, and Tom. My service agent was amazing. He kept me up-to-date every step of the way.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

EXCELLENT CUSTOMER SERVICE. VERY PROFESSIONAL COLLEEN IS THE BEST ABOVE AN BEYOND MY EXPECTATIONS!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very nice people! My car looks great! My only problem is my e-pass will not stay on my windshield!

Likely to Recommend

Repair Quality

Tom was great to deal with!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tom offered outstanding service with multiple updates. My car was returned in brand new condition inside and out. I couldn’t be happier with my experience.

Likely to Recommend

Repair Quality

Tom D. Was my contact at Caliber. He was amazing keeping me updated every day or two about his progress. My car looks and drives like new. I would give them 20 stars if it were an option.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

We had a great experience from start to finish. Tom was very personable and answered any questions I had and provided excellent service. Everyone i interacted with in the office was super friendly. I highly recommend this business. 5-stars!!!

My Experience

Tom D. was very professional and engaging. Received frequent updates and job was completed sooner than anticipated!

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