Caliber - Levittown

4.9 (3,155reviews)
98%
6524 New Falls Rd,  Levittown,  PA  19057
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In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (3,155)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, proactive communication, and timely repairs. Many highlighted the seamless repair process, with staff keeping them informed at every step through texts, calls, and emails. Repair quality was frequently described as exceptional, with vehicles returned looking brand new. Customers appreciated the friendly, professional, and knowledgeable staff. Some customers noted minor concerns such as occasional delays due to parts availability, incomplete repairs requiring return visits, and isolated communication lapses toward the end of repairs - all areas customers felt could be refined further.
AI-Generated from reviews written in the last 12 months
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"... the process, and made everything stress-free. Their professionalism, attention to detail, and excellent customer service really stood out. Im very pleased with the quality ..." Read more
"The car is just beautiful and good as new. Staff were so helpful, professional and friendly. There may have been delays with parts but we were ..." Read more
"Caliber did such an amazing job with my car and getting it repaired fast! They kept in touch throughout the process and were ..." Read more
"... an excellent Repair. My car looks brand new, their workmanship was 1st class. Take your car there with complete confidence on the quality of their skilled repairs." Read more
"... loved the service I recieved from Caliber!!! The staff were exceptional and fast! I will ALWAYS recommend to my friends and family." Read more
"... job. The employees were so nice and informative. My car was done 3 days before it was estimated to be done. I would recommend Caliber Collision on New Falls ..." Read more
"The car was completed a few days before the scheduled time. Was very happy about that!"
"Was kept up-to-date on the progress of my vehicle. Work was completed a week before the expected date that was given to me. The process of dropping off ..." Read more
"I took my truck in on November 4 and the estimated completion date was November 28. I got my truck back on December ..." Read more
"My technician kept me fully updated on everything about the repair. She was in constant communication by text, phone ..." Read more
"... Everyone was very nice explaining the process and the texting updating was Great .. I highly recommend Caliber" Read more
"... possible. They answered questions when I called and kept me up to date via text messages. USAA is well served by having them part of their network." Read more
"I had to call them to check on my car terrible place"
"... were very informative and communicative. However, after all the delays communication has not been good. Im still waiting for the manager to call me so they ..." Read more

Likely to Recommend

I was once recommended by one of my coworkers and I will be doing the same thing if anyone asks

Repair Quality

Customer Service

As promised they kept me updated on all repairs and where in the the timeline of the repairs my vehicle was in

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I have already recommended this shop!

Repair Quality

Beautiful work!

Customer Service

Personable, kind, respectful and professional staff!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The car is great! They did a wonderful job fixing everything

Customer Service

Colleen was the absolute best! Every question I had was answered and I was helped throughout the whole process

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The entire staff were top notch and professional. The work done was excellent.

My Experience

The car looks really good.

My Experience

Very professional. Tom kept me updated on my SUV as it moved thru the repair process. Sarah at the desk was very responsive to my questions.

Likely to Recommend

Repair Quality

Caliber is awesome! Not only do they do fantastic work, they communicate thru text to let you know what stage your car is at and how close it is to being done. Sara and Colleen are both great to work with!

Customer Service

Sara and Colleen are both so kind and helpful.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I had a great experience at Caliber. The receptionist was very welcoming at the estimate, drop off and pick up of my car. Tom was very thorough and explained everything in easy to understand terminology. The almost daily texts were very much appreciated.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff at Caliber Collision were a pleasure to work with, they made what could have been a very stressful experience very easy. From day one they worked with my insurance company and arranged for a vehicle awaiting my arrival and handled processing from start to finish. Very Grateful. Thanks

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was very knowledgeable, helpful and kind. They did a great job and my car was clean.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Colleen was excellent. The communication was incredible. Always keeping me informed. Definitely would recommend anyone to go to Colleen. Sarah at the front desk was great. She was friendly and made the experience easy.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Tom was not only helpful but reassuring that my car would be well taken care of.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication, fast turnaround

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

There was communication the though the entire process and repairs were completed a week before the original expected date of completion

Likely to Recommend

Repair Quality

Everything was great on my car did a great job

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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