Caliber - Painesville

4.9 (1,798reviews)
97%
1450 North Ridge Rd,  Painesville,  OH  44077
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In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,798)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, proactive communication, and timely repairs. Many highlight the outstanding workmanship, noting their vehicles looked brand new upon return. A standout feature frequently mentioned is the complimentary interior and exterior detailing, described as a pleasant surprise. Customers appreciate being kept informed throughout the repair process via calls, texts, and even photos. Several customers noted repairs were completed ahead of schedule. A few customers, based on their own comments, pointed out areas for improvement, including delays beyond the promised timeframe, slow communication requiring them to follow up repeatedly, and minor finishing issues such as loose parts or incorrect components upon vehicle return.
AI-Generated from reviews written in the last 12 months
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"... collision a few times for different incidents, and the exceptional customer service was very consistent each time. The staff is friendly, cares, and their communication ..." Read more
"... THey completed the work in the time they stated. THe quality of repairs was excellent - like new." Read more
"... was very pleasant and helpful. If youre looking for skilled work and honest communication, Caliber Collision is an excellent choice. They turned a stressful situation into a smooth, ..." Read more
"... absolutely perfect. Best repair experience we've ever had. Friendly, communicative, positive, professional, and the car looks amazing!! Even better than before the accident!! We're so appreciative ..." Read more
"... looks brand new now! I would highly recommend them. From there amazing customer service to there servicing of fixing my car. There attention to details. There just amazing!" Read more
"... consistent each time. The staff is friendly, cares, and their communication is proactive. Ive never had to reach out to inquire about a status, as they are doing it on ..." Read more
"I believe there was a lack of communication regarding what was being done and keeping me advise as to the progress and completion date."
"Communication was very slow in the beginning, I had to keep calling myself for information. Once repairs were done communication ..." Read more
"Yes! They even sent pictures of the tear down process and updated unseen damages"
"... kept me up to dated once they started on my vehicle I was given daily updates on the progress. Never in all the dealings with a body shop have I ..." Read more

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kelly, Jacob, and Cord were all very personable and professional. They made it easy to work with them and the frequent communication was great. The repair looks awesome and they really go above and beyond.

Customer Service

The staff I spoke to (Kelly, Jacob, and Cord) were all very friendly and accommodating. I had to bring my toddler with me at pickup and when stopping by for a question and they were also great with him.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

I’ll tell everyone to go here

Repair Quality

Car looks great plus Jennifer and front desk personnel are amazing to deal with.

Customer Service

Always top notch

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was super helpful and kind. Jake did a great job and my car looked brand new again! I was super happy to see they cleaned the interior too!! Definitely recommend Caliber Collision!

Customer Service

Everyone I dealt with was super helpful and friendly!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I can’t thank you enough for the amazing job you did repairing my vehicle! I truly appreciate the time, care, and attention to detail you put into the repair. My vehicle looks like it’s never even been in an accident, and everything has been running smoothly so far. I’m extremely happy with how it turned out and would absolutely recommend your work to anyone needing vehicle repairs. Thank you again for taking such great care of my vehicle!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everyone was super nice to deal with and kept me informed every step of the way on what was going on with my car. They even completed the work ahead of the date they gave me. They were also available at any time if I had any questions but I didn’t have any because they told me everything I needed to know. Everyone there was super great and I would recommend them to others for sure!

Likely to Recommend

I will recommend caliber collision to everyone!

Repair Quality

They did an awesome job on my car. They were super nice to deal with, very friendly and kept me informed every step of the way. They even got my car done earlier than planned. I would recommend them to everyone!

Customer Service

They were very professional and very friendly. Made everything super easy in me and kept me informed on everything.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Friends have commented on the repairs on my car, I highly recommend to anyone.

Repair Quality

The process was fast and simple. The wait was not long and my car looks brand new!!

Customer Service

Everyone there was nice and friendly

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Great job!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Starting with the estimate,everything went well and Jennifer was very good at keeping me up to date.The repair was excellent I cant even tell it happened,kudos for the great job done by the body shop.Job well done!! RT

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Nice workmanship and kept in the loop with the progress of repairs nice job

My Experience

Caliber was great at communicating during the whole process and the vehicle was done on time and looked great. Highly recommended.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thank you for the awesome service! Everything was efficient and effortless. The repairs are prefect! It was great to be able to drop the car off and have Enterprise right there to pick me up to get a rental. Love that you keep the customer informed of the repair process and set realistic expectations.

My Experience

Very pleased to have updates along the way. Very satisfied with finishing within the estimated timeframe.

My Experience

Great professional job!

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