Caliber - Painesville

4.9 (1,760reviews)
96%
1450 North Ridge Rd,  Painesville,  OH  44077

In operation 29 years, 5 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (1,760)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding repair quality, with many noting their vehicles looked brand new upon return. Communication stands out as a key strength, with frequent text and phone updates keeping customers informed throughout the process. Staff professionalism, friendliness, and willingness to go above and beyond are repeatedly highlighted. Bonus touches like interior detailing and car washes at pickup delighted many customers. A few customers noted delays beyond initial estimates and occasional communication gaps early in the process, as mentioned directly in their feedback.
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"... constant contact with us during the process. We are more than satisfied with our experience and would recommend Caliber to anyone needing auto body repair." Read more
"... THey completed the work in the time they stated. THe quality of repairs was excellent - like new." Read more
"... that one back immediately and ordered a new one. The paint job and front grill work they fixed looks brand new now! I would highly recommend them. From there amazing ..." Read more
"Repairs were smooth and flawless."
"Repair quality is excellent. Car is new and the repairs equal the look of the rest of the car. Very happy with ..." Read more
"... consistent each time. The staff is friendly, cares, and their communication is proactive. Ive never had to reach out to inquire about a status, as they are doing it on ..." Read more
"I believe there was a lack of communication regarding what was being done and keeping me advise as to the progress and completion ..." Read more
"Communication was very slow in the beginning, I had to keep calling myself for information. Once repairs were ..." Read more
"... up to dated once they started on my vehicle I was given daily updates on the progress. Never in all the dealings with a body shop have I had this great of a customer ..." Read more
"I always had to call for updates"

My Experience

This is the third car I’ve had repaired here and every time the work has been great. The service has been on time and I have been notified of the progress. I will be using Caliber again when my daughter is home long enough for work needed on a few rust spots starting to show through.

Likely to Recommend

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Customer Service

Returned Clean

My Experience

Cord was fantastic, he was so incredibly helpful and kept me up-to-date every step of the way! Even got repairs done nearly a week sooner than I originally anticipated and handled the return of my rental car!

My Experience

The friendliness, care and consideration of the staff and the superb expertise of the workmanship of the body work was beyond anything I’d ever seen or imagined it would be. I felt that my 2019 Toyota Highlander had magically turned into a new 2026. It is gorgeous.

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Customer Service

Caliber did a great job of making my car look brand new with all the body work that had to be done. I said I feel my 2019 Toyota Highlander is looking as shiny and new as a 2026!!! Highly recommend Caliber Collision to everyone. They are honest and Sincere and they deliver what they promise.

My Experience

Great, constant and up to date communication. Jennifer was personable and professional…and easy to work with. Impressed and happy with entire process! Thank you!!!

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My Experience

Awesome job on my truck. There's very few people that will give you the respect that they do.👍🏻

My Experience

Excellent communication and service quality of work Allister was a pleasure to work with.

Likely to Recommend

Repair Quality

Great experience Allister made is very easy and comfortable

Customer Service

Returned Clean

My Experience

A++ on the repair,but what sold me are the two women that I dealt with on my endeavor,one is named Jen( whom deserves a pay raise) and the other is the lady at the front desk,forgot her name,but super professional, stellar customer service skills,and all of the above is why I returned, and still will,thank you for reading!👍❤️

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My Experience

Would definitely recommend caliber collision!

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Repair Quality

Did a great great job & time efficient!

Customer Service

I recommend caliber collision!

Returned Clean

My Experience

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My Experience

This was a quick and seemless process, very happy with the entire process. Estimated time was right on. Only place I would trust my cars to go to.

My Experience

It was a pleasure working with them. Jacob Frasure was so professional, fun, and knowledgeable about the entire process. And Kelly at the front desk was a joy to talk to. Always upbeat, happy and sweet.

My Experience

Their work is great, as usual. Our car looks brand new!

My Experience

Top notch company. Really appreciate all the text keeping me informed on my car. This is our second time using calliber. Will highly recommend them to my friends. Also liked my car was nice and clean when I picked it up. Thanks again!!

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Returned Clean

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My Experience

Very professional and I always felt confident that the team would perform marvelous.

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Returned Clean

Likely to Recommend

Repair Quality

Customer Service

Returned Clean