Caliber - Pawleys Island

4.8 (2,691reviews)
97%
469 Otis Dr,  Pawleys Island,  SC  29585
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (2,691)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its professionalism, high-quality repairs, and excellent communication throughout the repair process. Many highlight that their vehicles were returned in pristine, like-new condition, with several noting pleasant surprises such as complimentary interior and exterior cleaning. Timely updates via texts and phone calls were frequently commended, giving customers peace of mind. The friendly, welcoming, and knowledgeable staff received strong recognition for making stressful situations feel manageable. A few customers noted areas for improvement, including occasional delays beyond initial estimates, isolated concerns about interior cleanliness post-repair, and inconsistent communication in some cases. Overall, the vast majority of customers expressed high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... Island was wonderful with their customer service & their work was phenomenal! Would highly recommend them to everyone!" Read more
"... a vacation, and finished the repair work quickly. They did a wonderful job with the repair work. The car was only a week old before the accident, ..." Read more
"The team at Caliber is top notch. They made me feel like an important and valued customer."
"... communication throughout the process was phenomenal. Worry free, they took care of everything start to finish. Thank you!" Read more
"Great service, knowledgeable, friendly. Progress repair updates were to the point and frequent. I'm glad I chose ..." Read more
"I couldnt have asked for better service. It was done ahead of schedule, I was kept updated on the process, and the car looks amazing!"
"... kept me up to date with the status of my repair. The job was done early and everything appeared to be well done." Read more
"A delay from original date was clearly communicated early on and then work concluded within the revised timeline"
"No issue Repair made in a timely manner"
"I was on a time deadline and they respected it completely- grateful for their responsiveness And the work was ..." Read more
"... updates on my vehicle! I was kept in the loop and the whole process was extremely transparent! I am very happy and satisfied with Calliber Collision! Thank ..." Read more
"... soon as my claim was processed with my insurance, they kept me updated & quickly return my car back to me in prestine condition! I highly recommend them for ..." Read more
"Excellent communication with me, as the owner of the vehicle, and my daughter as the driver. You made us both ..." Read more
"The AI generated messages were inaccurate and deceiving. I thought the text messages were an accurate reflection ..." Read more

My Experience

The quality of work is outstanding and the whole team did a great job for us!

Likely to Recommend

Repair Quality

Awesome job, start to finish

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Satisfied with work performed. Conflicting information given to me by two different people about when part would be there. Update messages were not reaching me …. They had a wrong phone number for me.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Y'all did an awesome job.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I'm very pleased with what they done with my car

Likely to Recommend

Repair Quality

Customer Service

I'm please with everything

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Everything was great. Nader was very informative and organized .

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Excellent communication with me, as the owner of the vehicle, and my daughter as the driver. You made us both feel comfortable with the entire process, making this experience as easy as possible. Thank you so much, keep up the great work!

My Experience

Very pleased with the repair and the staff keeping me informed

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Every person we dealt with at the Pawleys Island Caliber Collision was incredibly knowledgeable, professional, and friendly. They kept in touch with us throughout the process and had the car looking better than it did when we bought it. I can say enough about the team. A+++

My Experience

Excellent communication about the process,and the staff was outstanding.

My Experience

Professional , courteous servive

My Experience

Everything exactly as promised and ahead of schedule 👍👍👍

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

They were so helpful and professional and the work was A+

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Everyone was very nice and helpful.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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