Caliber - Philadelphia - Grant Ave

4.7 (2,540reviews)
94%
2034 Grant Avenue,  Philadelphia,  PA  19115
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In operation 29 years, 11 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car
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Reviews (2,540)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for outstanding service quality, with repairs frequently described as flawless, showroom-worthy, and completed to perfection. Communication stands out as a major strength, with customers appreciating daily text and phone updates that kept them informed throughout the repair process. Timeliness is another highlight, as many vehicles were completed ahead of schedule, often surprising customers. The welcoming, professional, and knowledgeable staff created a stress-free experience during difficult times. A few customers noted areas for improvement, including occasional delays, limited communication in isolated cases, and minor quality concerns flagged directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... week. They finished one day ahead of schedule and the work was completed beautifully." Read more
"Very nice job ! The car looks flawless. When we went to pick up the car, they cleaned it inside and out. They finished ..." Read more
"Totally satisfied with all repairs and the extra detailingcleaning; looks beautiful!!! And the quick turnaround was ..." Read more
"... informative and showed a real concern for my car. My car looks like I just purchased it! Id definitely recommend Caliber Collision to anyone! ..." Read more
"... updated on my car and what was going on with it. I got my car back and it looked brand new, very satisfied." Read more
"... step of the way with frequent texts. To top it off, my car was completely 8 days sooner than predicted as well and I was able to take my own car on vacation! ..." Read more
"... recommend this shop. My car was fixed in a week. They finished one day ahead of schedule and the work was completed beautifully." Read more
"Thank you for frequent updates. My car was finished before anticipated completion date."
"Every day I received a text message"
"3 weeks to repair a door lock and reprogram keys. Unacceptable"
"Amazing service, great communication, and wonderful support. They explained everything to me before they did ..." Read more
"Everything was great from the beginning. They stayed in communication with me the whole time and made everything very easy"
"... service. My completion date was set for May 28th and I was updated every step of the way with frequent texts. To top it off, my car was completely 8 days sooner ..." Read more

My Experience

The body work was really nice

My Experience

My Experience

The rep stayed in contact constantly. She was awesome to work. She knew cars and people. Hopefully, we never meet again.

Likely to Recommend

Likely

Repair Quality

The woman that helped me was great. She is a true professional and people person. She was awesome!!

Customer Service

She was a sweetheart. I appreciate the service.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Working with Donna was amazing, she kept us informed and everything was done quickly, Donna helped us with returning our rental and the car looks great!!

Likely to Recommend

Repair Quality

Customer Service

Donna was wonderful to work with on my repairs!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Michael did a great job communicating updates.

My Experience

Great job!

My Experience

Someone stole an item from my car

My Experience

Christina at Caliber was absolutely amazing! She took great care of me and went above and beyond. I will continue using caliber for years to come!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Work was exceptional. Only negative was the time frame however this isn’t on Caliber as the parts were on back order. Overall I was completely satisfied with the service provided.

Customer Service

Kept me up to date the whole process.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Cudo's to adjuster Christina who was diligent, attentive and responsive throughout the whole process She deserves to be appreciated by her management

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Donna kept me in the loop the entire time. Reached out with updates almost daily

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

The car seems to be in perfect condition now. I never met any of the actual technicians that worked on the car but Christina Mejias kept me well informed of the progress. Thanks to Christina, She made the whole experience pleasant and comfortable knowing my car was in good hands. Thanks caliber I will send my friends and relatives to you.

Likely to Recommend

Definitely would and well recommend the shop to friends and family

Repair Quality

The repairs looks like there was never any damage. If you did not know there was damage you would not be able to tell. It is perfect.

Customer Service

I never met any of the body shop workers, but in the front office, Christina who took care of my paperwork was awesome. Very thoughtful very respectful and all-around good experience.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Car looks great and they actually washed it too!!! Psyched

Customer Service

Kept me updated and informed

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great work, poor communications

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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