Caliber - Poughkeepsie

4.8 (2,717reviews)
97%
487 Haight Avenue,  Poughkeepsie,  NY  12603

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (2,717)

Customers say
Overall Customer Satisfaction
Customers consistently praise the exceptional communication throughout the repair process, with daily text updates keeping them informed at every step. The quality of repairs receives outstanding feedback, with vehicles returned looking like new and paint matching perfectly. Timeliness is a major strength, with most repairs completed ahead of schedule, often days or weeks early. The professional and friendly staff provide excellent customer service, going above and beyond by cleaning vehicles inside and out. While most experiences are highly positive, some customers noted issues with incomplete repairs, paint quality concerns, and occasional communication gaps that required follow-up visits.
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"... difference between the original paint and the new paint. Superior work. Thanks Caliber Collision! Fantastic!" Read more
"... the staff was professional and genuinely kind, and the quality of the repair work was outstanding. My Bronco looks absolutely amazing — the attention ..." Read more
"Beautiful job with perfect painting and blending of all little components. They really pay attention ..." Read more
"... am very dissatisfied with the repairs to my car. Some parts didn't fit properly. The hood cover, which allows the water lines to ..." Read more
"The job was incomplete and girl at the desk was unprofessional she started ..." Read more
"... the whole process much less stressful. The work was completed ahead of the anticipated timeline, and the quality of the repairs was excellent—my ..." Read more
"Two weeks before the time they said it would"
"... daughter needed the car to go to work and school they completed it in 6! Thank you to everyone. The car looks beautiful and in better condition ..." Read more
"... and quality of service for our car and our family. Everything was done much faster than we thought it would be done. Thank you." Read more
"Repairs took almost twice as long as originally thought. Didn't realize I would now have non-Lexus ..." Read more
"... the experience. From start to finish, their team kept me informed every step of the way, which made the whole process much less stressful. ..." Read more
"Excellent communication via text throughout the process."
"... very satisfied with the level of service provided, the daily updates, efficient service and quality of service for our car and our family. ..." Read more
"I did not give them my cell phone number. They texted several time to a landlines number."

My Experience

Julie was excellent in keeping me informed of my car progress.Julie was very professional in explaining the whole process of my vehicle transition.I received my car today in excellent condition.I thank caliber Collision for the great service and work.

Likely to Recommend

I will definitely let everyone know about caliber Collision.

Repair Quality

This company definitely are professional.I was very satisfied with the communication from Julia.The work on my car was well done.

Customer Service

The staff is amazing professional people.

My Experience

Very professional

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My Experience

I was very satisfied with the work done on my car. I would definitely recommend this shop. I was kept informed of everything going on with my car, which I really appreciated

My Experience

From drop off to pick up, the staff at Caliber were responsive and communicative. When I picked up my Vehicle, I had a few questions and they were answered. I was also reassured I can call anytime or bring the Vehicle back if I notice any issues later on.

My Experience

My Experience

Service was excellent. Service was on time. They made a difficult situation easy. Peter is the best

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My wife is hard to please but when she saw the car I have never seen her happier

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Extremely professional

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My Experience

From the time I dropped truck off to pick up the staff has gone above and beyond. Front desk was very nice, answered my questions and made me feel comfortable. Julia was extremely helpful always keeping me in the loop, making sure the correct job was done. Christian is a pleasure, he does outstanding work, and has the highest of standards completing the job to perfection. They all made an unpleasant task extremely pleasurable. Thank you Pat

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Great job, car looks great, rating is because there is always room for improvement.

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My Experience

My Experience

I appreciated how you guys kept me updated throughout the process through text!

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Did you guys detail the car after? It was incredibly cleaned!

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My Experience

Staff(Caela&Peter especially), were very kind and helpful about the insurance and rental process.Work was done much faster than estimated and my crv is beautiful! Thank you! MjNP

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Absolutely 10+++