Caliber - Kingston

4.7 (3,556reviews)

94%

(845) 336-5291

1051 Ulster Avenue, Kingston, NY 12401

94%

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1051 Ulster Avenue
Kingston, NY 12401

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About Caliber - Kingston

See Photos

1051 Ulster Avenue
Kingston, NY 12401

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years, 8 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (3,556)

Sort By:
Newest
Rating

2,902 Customers Rated

5 Stars

66.1% Complete

(2349)
4 Stars

8.2% Complete

(292)
3 Stars

3.1% Complete

(111)
2 Stars

1.8% Complete

(64)
1 Star

0.7% Complete

(24)
< 1 Star

1.7% Complete

(62)

Customers say

Overall Customer Satisfaction

Customers consistently praise the exceptional customer service, with staff being described as friendly, professional, and communicative throughout the repair process. The quality of repairs receives high marks, with many noting their vehicles look brand new or better than before. Regular text updates and daily communication are particularly appreciated, keeping customers well-informed. Timeliness is generally strong, with many repairs completed ahead of schedule. The shop's attention to detail, including cleaning vehicles inside and out, adds extra value. While most experiences are overwhelmingly positive, some customers noted minor issues with paint imperfections, alignment problems, or communication gaps that required follow-up visits.

Select to learn more

Service Quality
Timeliness
Communication

"Absolutely pleased with the service, the people made sure my car was a priority as if it were their own."

"Thorough and spotless job. My vehicle looked better than new when the work was completed."

"My vehicle required extensive repairs, and these repairs were completed with amazing quality and precision."

"Seriously I cant even believe you would send this to me. I AM NOT HAPPY"

"... the shop to inspect the repair work for quality, I feel like they saw these defects and hoped I wouldnt notice them or care. Overall, I feel if I ..." Read more

"Ready as promised"

"Early actually which made me one happy customer!"

"It was promised in a week, but it was ready in 3 days."

"About a week early which was great!"

"As I mentioned in the previous comment, I did not get the car when they initially promised it, which was the Thursday or Friday after I took ..." Read more

"Received daily updates via text"

"... detail and made it clear what the work would entail. I liked the text updates very much. The car was finished a little sooner than I expected ..." Read more

"Between phone calls emails and text I was never out of the loop on the status of my repairs"

"Everyone was very pleasant and I did appreciate the text message updates to the status of my vehicle so that I didnt have to constantly ..." Read more

"High quality and fast service. Regular updates provided. No question was left unanswered. One point deducted because one of the ..." Read more

Service Quality
Timeliness
Communication

Service Quality
Timeliness
Communication

"Absolutely pleased with the service, the people made sure my car was a priority as if it were their own."

"Thorough and spotless job. My vehicle looked better than new when the work was completed."

"My vehicle required extensive repairs, and these repairs were completed with amazing quality and precision."

"Seriously I cant even believe you would send this to me. I AM NOT HAPPY"

"... the shop to inspect the repair work for quality, I feel like they saw these defects and hoped I wouldnt notice them or care. Overall, I feel if I ..." Read more

"Ready as promised"

"Early actually which made me one happy customer!"

"It was promised in a week, but it was ready in 3 days."

"About a week early which was great!"

"As I mentioned in the previous comment, I did not get the car when they initially promised it, which was the Thursday or Friday after I took ..." Read more

"Received daily updates via text"

"... detail and made it clear what the work would entail. I liked the text updates very much. The car was finished a little sooner than I expected ..." Read more

"Between phone calls emails and text I was never out of the loop on the status of my repairs"

"Everyone was very pleasant and I did appreciate the text message updates to the status of my vehicle so that I didnt have to constantly ..." Read more

"High quality and fast service. Regular updates provided. No question was left unanswered. One point deducted because one of the ..." Read more

Anna (Hyundai owner) reviewed 8/3/26

Excellent service/work completed/communication!! Contacted GEICO to inform them of the excellent service I received. Thank you.

A seamless process. Communication was quite good. The actual work transformed my car like a well done facelift does for a worn face! I was totally impressed and grateful for Caliber's impeccable work. Would absolutely recommend to others. That entire team should get a bonus. The company is only as good as it's workers.

Julie (Toyota owner) reviewed 8/3/26

Diane (Toyota owner) reviewed 8/3/26

I have already recommended to my Dad

Cheryl (Hyundai owner) reviewed 8/3/26

They contacted me through out the process of fixing my car.

Herbert (Hyundai owner) reviewed 7/31/26

Brandon (tech) and Rachel are #1. I was informed about progress daily and the car was done on the promised day and time. Outstanding service!

Brynn (Honda owner) reviewed 7/31/26

Linda-A (Nissan owner) reviewed 7/30/26

Everyone was helpful, friendly and knowledgeable. It made a rough time easier

Everyone was great at explaining things, keeping me informed and getting car done timely.

Jean (Ford owner) reviewed 7/30/26

Everyone was very pleasant and helpful!

Great place to go

Lev (Subaru owner) reviewed 7/30/26

Mary (Subaru owner) reviewed 7/29/26

My repair took 32 days and they kept me informed and updated via text messages along the way 2x’s per week. The repair looks great.

Great job

Arlene (Toyota owner) reviewed 7/29/26

Morgan (Toyota owner) reviewed 7/28/26

William (Subaru owner) reviewed 7/28/26

I liked the no-fuss attitude ad efficiency of the staff.

Shannon (Kia owner) reviewed 7/27/26

Caroline was really quick and kept me regularly updated. Great to work with. Thank you

Shreya (Volkswagen owner) reviewed 7/27/26

Sheila (Buick owner) reviewed 7/27/26

Excellent experience. Everyone was kind and friendly.

I would recommend

Great service

Jane (Toyota owner) reviewed 7/27/26

I loved getting updates and information I could rely on. I never had to call or wonder what was going on, Once my car got to Caliber everything was smooth sailing.

Absolutely.

Excellent. Everything looks and runs great.

GREAT updates. So helpful during a stressful time.

Marsha (Hyundai owner) reviewed 7/24/26

Austin (Nissan owner) reviewed 7/23/26

The customer service was fantastic

Jeffery (Jeep owner) reviewed 7/23/26

Very pleased with the customer service from my agent!

Brandon was the best! Good customer service from start to finish!

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Insurance deductibles are typically paid when picking up your vehicle. Check with your auto body repair shop before arriving to understand what payment types they accept.

Caliber - Kingston

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Kingston

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (3,556)

2,902 Customers Rated

My Experience - 0.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0 -

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Returned Clean