Gerber Collision & Glass - Kingston (Ny)

4.8 (531reviews)
97%
105 Cornell St,  Kingston,  NY  12401

In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Kingston offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (531)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The team received high marks for proactive communication, including regular text updates and phone calls throughout the repair process. Staff were widely described as friendly, professional, and courteous, going above and beyond to ease customers through the repair journey. Several customers highlighted early or on-time completions as a standout positive. A few customers noted challenges such as multiple rescheduled pickup dates, parts delays without timely notification, and occasional quality concerns flagged at delivery, all areas customers felt could be improved for a smoother experience.
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"... could not be more pleased with the work on my car, its like the damage never happened! The whole experience was painless, the shop kept me informed through out ..." Read more
"Exceptional service and timely completion. Excellent workmanship, car looks brand new. Also appreciated the inside ..." Read more
"The job was done in the time frame they told me and you will never know that my car was ever damaged. Staff was beyond professional, courteous and friendly. Thank ..." Read more
"Gerber was professional, communicative, and accommodating. They got the job done on the tight schedule I needed. ..." Read more
"Light dont match, lights dont appear to be aligned at night when lit, quarter panel on drivers side has a gap ..." Read more
"... finish the process of repairing my car was seamless; frequent and excellent communication My car was returned spotless. I will recommend Gerber to anyone who asks!" Read more
"Communication - updates by text and phone calls were great"
"Communication was terrific and the car came out gorgeous."
"Clear communication about timeline. Everyone was very friendly. And the car looked great."

My Experience

Ginger & Matt communicated effectively making me feel comfortable that I had made the right choice by selecting Gerber.

My Experience

The work was done efficiently and quickly. Thank you!

My Experience

I was pleased from my initial contact with Gerber through today, when I picked my car up. They were helpful and considerate, clearly explained what would happen, and kept me informed and updated throughout the repair process. My car looks great!

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My Experience

The work was done very well and quickly. We got our car back sooner than we thought we would and we are grateful and pleased.

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The staff we dealt with explain everything very clearly. The work was done in a timely manner, and we were very satisfied with the outcome.

Customer Service

Returned Clean

My Experience

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My Experience

It was very easy and everybody was very helpful. Thank you very much.

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It was very easy

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Gerber staff were super nice and did a great job

Customer Service

My Experience

The customer service experience was quite extraordinary. Everyone was so incredibly professional, knowledgeable, and kind. You all turned a rather bizarre experience of having a tree fall onto our vehicle into something we could navigate feeling confident there would be an affirmative outcome. Thank you for that peace of mind!

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Returned Clean

My Experience

Everyone was friendly and we were kept informed. Came in on time and looks great.

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Every single person we dealt with at gerber in Kingston was friendly and polite and professional. The work done on my car was exceptional. They communicated the timeline well and the car was done on time. They also interfaced with the insurance company so I had almost nothing to do with the claim. Thank you all!

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Returned Clean

My Experience

Hey did a great job i would recommend Gerber to a friend or family. Very satisfied with the Job..

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My Experience

Very friendly and knowledgeable about the job and handling the insurance and rental car-would recommend highly.

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Professional, knowledgeable, looks great!

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Ginger and the guys very nice

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Returned Clean

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My Experience

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There are a few spots above my bumper on my liftgate that was damaged during the accident that was not painted. There was also a lot of dust that was left behind.

Customer Service

There were times where I felt there could’ve been better communication regarding updates on my vehicle.

Returned Clean

My Experience

Ethan and Ginger went above and beyond in explaining the process to me, giving very timely and proactive updates about the repair (especially because the parts took longer to receive), and in helping me navigate this complex process across insurance and rentals since this was my first accident. Absolutely incredible customer service

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Returned Clean