Gerber Collision & Glass - Kingston (Ny)

4.9 (569reviews)
98%
105 Cornell St,  Kingston,  NY  12401
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In operation 85 years, 3 years at this location.

Gerber Collision & Glass - Kingston offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (569)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as flawless, indistinguishable from pre-accident condition, and leaving vehicles looking brand new. Communication was a standout strength, with proactive text updates, phone calls, and in-person explanations keeping customers informed throughout the repair process. Timeliness was widely appreciated, with many vehicles completed ahead of schedule. Customers also valued the extra touches such as interior and exterior cleaning. A few customers noted challenges with shifting completion dates and wished for more proactive outreach during delays, as mentioned directly in their feedback.
AI-Generated from reviews written in the last 12 months
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"... appreciated. The quality of the workmanship is outstanding—the car looks better than new, and the repairs were completed in a timely manner. It's clear that your ..." Read more
"... could not be more pleased with the work on my car, its like the damage never happened! The whole experience was painless, the shop kept me informed through out ..." Read more
"Exceptional service and timely completion. Excellent workmanship, car looks brand new. Also appreciated the inside ..." Read more
"The job was done in the time frame they told me and you will never know that my car was ever damaged. Staff was beyond professional, courteous and friendly. ..." Read more
"Friendly, helpful, kept in regular touch with me. Terrific job on my car."
"... finish the process of repairing my car was seamless; frequent and excellent communication My car was returned spotless. I will recommend Gerber to anyone who asks!" Read more
"... till finish their customer service was top tier. Kept me updated on the repairs and even came to my home to put the missing decal as it came in late. I recommend ..." Read more
"... with my vehicles progress every step of the way. Both verbally and through texting your staff displayed concern, courtesy, and professionalism at all times." Read more
"Kept me constantly informed about part for my car, as well as the progress as work was done."
"Communication was superior. Extremely satisfied with the work completed! Bonus- inside of car was also cleaned🤩"

My Experience

Gerber Collision is amazing! excellent service, awesome employees, professional and the quality of work they provided was exceptional! I am beyond satisfied... Thank you for taking such great care of my baby. Love Gerber Collision

Likely to Recommend

Repair Quality

They did an excellent job and fixed a problem I had to return for immediately. Everyone is very polite and professional.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thanks Gerber team! Great job - start to finish, really appreciate the text updates! Looks ‘like new’ & never happened! Everyone is ‘on point’! I won’t go anywhere else!! Great to see ya Ginger!

Likely to Recommend

Repair Quality

Great job! Thank goodness I’ve only been there couple times, but the service is extraordinary! Made the rental car experience seem less. The staff is awesome ! Ginger is a 10/10! Thanks again! I’ll recommend Gerber collision to friends & family.

Customer Service

Awesome!

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

From start to finish, including the contact prior to my repair, everything was excellent and seamless. The receptionists as well as the mechanic that I had metwere extremely helpful and kind.

Customer Service

Very patient and extremely helpful

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

They provided the best experience I've ever had with a collision repair place. Highly recommeded

Repair Quality

My experience with Gerber was absolutely positive. They did an amazing job, did it quickly, made everything easy, and they were a pleasure to deal with.

Customer Service

Customer service was great

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

I was completely satisfied from drop-off to pickup.

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The paint job was immaculate. Can’t even tell there were new parts put on. Thank you

Likely to Recommend

Refreshing customer service after having also recently dealt with a large dealership which had abysmal customer service, the staff at Gerber were friendly, responsive, well humored and kept me up to date and informed.

Repair Quality

Very helpful with everything from insurance paperwork to rental car pick up/drop off. Quick service and friendly staff.

Customer Service

Very friendly and helpful. Received regular updates on work progress

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was glad that Gerber was able to solve my problems by repairing my vehicle. Car looks brand new. Much appreciated.

Likely to Recommend

Repair Quality

I rated my overall satisfaction 10 out of 10 because Gerber solved my issue on time. Much appreciated. Thank you.

Customer Service

Customer service was great. I highly recommend Gerber Collision.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

very accommodating efficient car looks great!

Likely to Recommend

Repair Quality

efficient quick service

Customer Service

very nice professional up to date notification s

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Matthew was so professional and helpful, he listened to all my concerns and fixed everything back to the way it was before my fender bender. I really appreciated everyone there, they were so friendly! They were communicating with me the entire time and I knew exactly what to expect. I’ll definitely recommend them to anyone who’s in a similar circumstance.

My Experience

The kindest and fastest experience I've ever had!

Likely to Recommend

Repair Quality

They got my car done incredibly quickly and were very kind

Customer Service

Everyone was amazing

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very satisfied

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Friendly people, great service

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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