Caliber - Prattville

4.9 (501reviews)
98%
1784 E Main St,  Prattville,  AL  36066

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford

Reviews (501)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its friendly, professional staff and high-quality repair work, with many noting their vehicles looked brand new upon return. Timeliness was a strong highlight, with numerous customers reporting their vehicles were completed ahead of schedule. Regular updates via texts and calls were widely appreciated, keeping customers informed throughout the repair process. Complimentary cleaning and vacuuming of vehicles was a pleasant surprise for many. A few customers noted areas for improvement directly, including occasional delays beyond promised dates, communication gaps requiring them to initiate contact, incomplete repairs, and phone accessibility issues.
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"... vehicle, requested caliber ever since I first used them, they do the job right with no corners cut. I brought my vehicle in and they did what they could ..." Read more
"Good quality work. The painting on the replaced part was flawless."
"Caliber did excellent body work on my 2017 hyundai sonata. My car looks GREAT!!"
"Light not flush with truck seems to be an aftermarket issue and a pert that was installed on the front is not ..." Read more
"They dented my roof anesthesia hid it and hoped I would not see it or their QC needs improving."
"Daily text, email as ways of communication"
"Communication through the process was wonderful. Finished product was awesome no over spray I always ..." Read more
"... had the same experience in InvernessMeadowbrook. Prattville had my car for a week with no communication, when I called, I was told they just got the order ..." Read more
"I had to initiate the conversation."
"... greatly appreciated! Very friendly customer service, texts of progress were great too!" Read more

Likely to Recommend

Repair Quality

Very good. Easy to work with. Good work. Thank you

Customer Service

My Experience

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My Experience

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Repair Quality

Could do better at giving updates on the repair. Otherwise I was very satisfied with the work done and with the professional way Alvin handled everything.

Customer Service

Returned Clean

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Repair Quality

Caliber Collision kept me constantly updated with every step along the way, and even completed my vehicle about three days before the estimated date. Highly satisfied customer.

Customer Service

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Repair Quality

Best shop! Truly incredible customer service with the experience to fix my truck and make it look as if nothing ever happened.

Customer Service

Top tier. Kirk is the man.

Likely to Recommend

I'm sure I will.

Repair Quality

The ground effects or aerodynamic skirts directly below the car doors appear slightly out of alignment. It looks different from the other side that didn't have any bodywork done.

Customer Service

Returned Clean

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Customer Service

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Will and do tell others

Repair Quality

Always been treated respectfully and your employees tell me what is wrong and the price for the repair. You have a great team working for you and I will tell others about you. Will bring my car back there soon.

Customer Service

Excellent customer service. Iam an older woman and they talk and answer my questions.

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Customer Service

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Repair Quality

Excellent service...Thank you.

Customer Service

Returned Clean

My Experience

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Repair Quality

Friendly people, good work, and a competitive price. If the need arises we will use Caliber Collision again.

Customer Service

Pleased with everyone we came in contact with.

Returned Clean

My Experience

My experience was exceptional from the time I walked in the door and until I picked up my vehicle. Jessica and Kirk were top notch and a pleasure to work with, on top of a very timely repair that was great!

Likely to Recommend

Repair Quality

I was greeted with professionalism when I walked in the door which continued throughout the entire process. I’ve never been in a body shop before that was this good! From walking in the door to my repair being finished was superb! Communication was great and my repair was done in a very timely manner and was like new when I picked up my vehicle. I’ll never use anyone else after my experience with Caliber Collision. Save yourself the time and energy, jut go see them first! You won’t be disappointed!

Customer Service

Returned Clean

My Experience

Caliber Collision was very accommodating, friendly, helpful and made the repair quickly. Thank you for being so easy to work with and doing a great job on the Subaru!

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Returned Clean

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Repair Quality

Everything was great!

Customer Service

Friendly and informative

Returned Clean

My Experience

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Repair Quality

Great communication

Customer Service

Returned Clean