Gerber Collision & Glass - Prattville

4.9 (1,041reviews)
98%
1120 S Memorial Dr,  Prattville,  AL  36067
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In operation 85 years.

Gerber Collision & Glass - Prattville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,041)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and excellent repair work. Many highlight that vehicles were returned looking brand new, with repairs completed ahead of schedule. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. The team is frequently commended for being friendly, courteous, and thorough. Customers also note pleasant surprises such as vehicles being returned freshly washed and vacuumed. A few customers mentioned areas for improvement, including staff occasionally not being on the same page regarding parts information, minor paint texture inconsistencies, and isolated scheduling concerns - all noted directly from customer comments. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... completed a day before promised completion date. Car looks brand new - no settling for something less than 100% !!!" Read more
"They did an amazing job on the repair. They provided exceptional customer service and not only met but exceeded the expected time of ..." Read more
"... their professionalism and their quality of work. My car does not look like it was in an accident. Looks good as new! And they completed the job a week ahead of schedule. ..." Read more
"Best repair service Ive ever had with all vehicles my entire life! They were incredible start to finish bending over ..." Read more
"Excellent communication and explanation regarding the repair work done to my vehicle. They were extremely thorough."
"... like it was in an accident. Looks good as new! And they completed the job a week ahead of schedule. Would most definitely recommend!" Read more
"... kept me up to date on my car with the progress and got my car finished ahead of schedule" Read more
"They were able to take it in earlier than expected and finished ahead of schedule."
"Very satisfied with the work. They got me out about two weeks sooner than the original date. Very pleased!"
"... notification of completion of each phase of work, Golden Buzzer for work completed a day before promised completion date. Car looks brand new - no settling for something less ..." Read more
"... communication, clearly stated description of repairs, text or phone notification of completion of each phase of work, Golden Buzzer for work completed a day before promised ..." Read more
"... finish. They were able to get my vehicle in quickly, kept me updated throughout the repair process, and the turnaround time was unbelievable — they only had my Tahoe for two days before it was ..." Read more
"They kept constant contact with me letting me know what was going on with the vehicle."
"I was informed everyday via text messages and everyday Thursday on update until I got my SUV back ."
"All was good after you started working on the car. Before drop off communications was not good."

My Experience

McClain was very personable and he kept me up to date on the progress of my Rav4. Car looks awesome. Thank you, I will not hesitate to recommend Gerber.

My Experience

Work was done professionally and my car car looked as good as they haven't

Likely to Recommend

They do great work and I was highly satisfied not only with the work but with the professionalism of the people there

Repair Quality

The work was professionally done and my car looks like new.

Customer Service

Everyone was professional and exceptionally courteous

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Mr. Yarboro was especially helpful in the estimate process. He also helped me inspect the finished product and explained everything very well.

My Experience

Repairs were really good and everything was even better than expected. Gerber employees did an outstanding job. Thank you very much for repairing my Avalanche.

Likely to Recommend

Repair Quality

Great customer relations

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

Communication was amazing throughout the entire process work was performed in short order completely satisfied

My Experience

Service was awesome with updates.

My Experience

I am very satisfied with the work and the service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent job. Excellent customer service. Kept me up to date on everything that was happening to my car.

Customer Service

Very good.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

McLain is always so nice to deal with. He makes sure you understand what all has to be done.He kept me up to date on what was going on with my Nissan by phone or email.HE NEEDS A RAISE!!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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