Gerber Collision & Glass - Prattville

4.9 (1,033reviews)
98%
1120 S Memorial Dr,  Prattville,  AL  36067
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In operation 85 years.

Gerber Collision & Glass - Prattville offers quality collision repair/auto body services backed by a National Lifetime Guarantee.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (1,033)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, professionalism, and excellent repair work. Many highlight that vehicles were returned looking brand new, with repairs completed ahead of schedule. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. The team is frequently commended for being friendly, courteous, and thorough. Customers also note pleasant surprises such as vehicles being returned freshly washed and vacuumed. A few customers mentioned areas for improvement, including staff occasionally not being on the same page regarding parts information, minor paint texture inconsistencies, and isolated scheduling concerns - all noted directly from customer comments. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop.
AI-Generated from reviews written in the last 12 months
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"... completed a day before promised completion date. Car looks brand new - no settling for something less than 100% !!!" Read more
"They did an amazing job on the repair. They provided exceptional customer service and not only met but exceeded the expected time of ..." Read more
"... their professionalism and their quality of work. My car does not look like it was in an accident. Looks good as new! And they completed the job a week ahead of schedule. ..." Read more
"Best repair service Ive ever had with all vehicles my entire life! They were incredible start to finish bending over ..." Read more
"Excellent communication and explanation regarding the repair work done to my vehicle. They were extremely thorough."
"... like it was in an accident. Looks good as new! And they completed the job a week ahead of schedule. Would most definitely recommend!" Read more
"... kept me up to date on my car with the progress and got my car finished ahead of schedule" Read more
"They were able to take it in earlier than expected and finished ahead of schedule."
"Very satisfied with the work. They got me out about two weeks sooner than the original date. Very pleased!"
"... notification of completion of each phase of work, Golden Buzzer for work completed a day before promised completion date. Car looks brand new - no settling for something less ..." Read more
"... communication, clearly stated description of repairs, text or phone notification of completion of each phase of work, Golden Buzzer for work completed a day before promised ..." Read more
"... finish. They were able to get my vehicle in quickly, kept me updated throughout the repair process, and the turnaround time was unbelievable — they only had my Tahoe for two days before it was ..." Read more
"They kept constant contact with me letting me know what was going on with the vehicle."
"I was informed everyday via text messages and everyday Thursday on update until I got my SUV back ."
"All was good after you started working on the car. Before drop off communications was not good."

My Experience

Communication was amazing throughout the entire process work was performed in short order completely satisfied

My Experience

Service was awesome with updates.

My Experience

I am very satisfied with the work and the service.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent job. Excellent customer service. Kept me up to date on everything that was happening to my car.

Customer Service

Very good.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

McLain is always so nice to deal with. He makes sure you understand what all has to be done.He kept me up to date on what was going on with my Nissan by phone or email.HE NEEDS A RAISE!!!!

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Our experience with Gerber was great. They kept us informed and finished the repairs a head of schedule. Very satisfied with the finished product. Really appreciate the quality of work that their technicians performed!!

Likely to Recommend

Every time

Repair Quality

We are very satisfied with what Gerber did and how they did it . Would highly recommend them to anyone.

Customer Service

Very friendly and professional

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Can’t tell it was hit.

Customer Service

Nice people.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Quality, on time & fast service.

Likely to Recommend

I have used Gerber twice & they deliver each time

Repair Quality

I'm very pleased with the job & how timely my project was returned. Will be using for future needs.

Customer Service

Very efficient

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

Likely to Recommend

Repair Quality

I was in a small fender bender. I took my car to the Gerber collision on S. Memorial Dr. where everything was exceptional. My car looks good as new and McLain kept me updated the whole time they had my car. Would definitely recommend and use again!

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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