Caliber - Richmond Ky
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
We appreciated the daily updates on what was going on with the vehicle. We have brought several vehicles to y'all in the past and you have always done an amazing job thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service, friendly and professional staff!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Staff was very helpful and went above and beyond for me. The parts took WAY to long to come in, but my fault for letting the insurance company take it to a body shop to install a catalytic converter 🤣... but you delivered. Seriously the entire staff was great and although it's too soon to tell I'm sure the work was done with care.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Rodgers and Ryan were awesome. Kept me up to date on the entire process.
Customer Service - 5.0/5.0 -
Outstanding customer service
My Experience - 0.0/5.0 -
Poor communication. I was given no update about my vehicle from Caliber Collision unless I called to ask for one.
Likely to Recommend - 2.5/5.0
Repair Quality - 2.5/5.0 -
Communication was my biggest issue with this process.
Customer Service - 2.5/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great experience , all was helpful and very careing , did a fabulous job we wouldn’t go anywhere else 😃
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 5.0/5.0 -
The repairs look great and the car was clean when I received it. Thanks!
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
It was a seamless process from start to finish. They were helpful and friendly and I will highly recommend them.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Automated correspondence is not accurate. Therefore it’s best when done in person.
Likely to Recommend - 4.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0 -
Automated updates were not accurate therefore unnecessary.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kept me in the loop of everything that was going on. Great communication. Repairs look great. We are very satisfied with the work done.
Customer Service - 5.0/5.0
Likely to Recommend - 3.0/5.0
Repair Quality - 3.0/5.0 -
The paint and tire repair was very good. But there was something under my car it looks like they just ripped off. Now there is a whistling noise.
Customer Service - 4.0/5.0 -
Very kind and responsive employees
Returned Clean
My Experience - 5.0/5.0 -
Car looks amazing. Ride is as smooth as it was pre-accident. Thank you
My Experience - 5.0/5.0 -
Second time using your services. Always outstanding and completed on time. Thank you.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent service from start to finish
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was so nice and helpful
Returned Clean
My Experience - 5.0/5.0 -
They done a nice job Good People would highly recommend them
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 1.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0 -
The lack of communication was disappointing. The estimated date would arrive and I would get a call that it was going to be pushed back, but the last month my vehicle was there, the estimated date of completion would come and I would only receive a text message with a new date. It was around 4 weeks of no communication other than the texts so I had no clue as to what was going on and why it was taking almost 9 weeks for repairs.