Kentucky Collision Centers - Richmond Cr#11

4.9 (1,363reviews)
98%
6020 Atwood Dr.,  Richmond,  KY  40475

In operation 60 years, 29 years at this location.

With six locations in the Lexington, KY area, Kentucky Collision Centers has proudly served our communities with expert auto collision repair services since 1966. From minor dents and dings to major collision damage, our experienced technicians are equipped to handle all your collision repair needs with precision and care. As your trusted neighborhood collision repair experts, we’re committed to making the entire process easy and stress-free from start to finish. We work with all insurance companies directly to ensure a smooth, hassle-free experience and get you safely back on the road. We’re proud to be a premier choice for collision repair in Kentucky with convenient locations in Georgetown, Nicholasville, and Richmond. At Kentucky Collision Centers, we’re dedicated to getting you back to GO.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Full Service Mechanical
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
Acura
Honda
I-Car

Reviews (1,363)

Customers say
Overall Customer Satisfaction
Customers consistently praise Kentucky Collision Center for outstanding repair quality, with many noting their vehicles looked brand new and damage was completely undetectable after service. The friendly, professional, and knowledgeable staff received high marks for making customers feel comfortable throughout the repair process. Communication was a standout strength, with regular text and call updates keeping customers informed at every stage. Many customers highlighted repairs being completed ahead of schedule, and the complimentary interior and exterior cleaning of vehicles was a pleasant and recurring surprise. A small number of customers noted delays beyond initial estimates and wished for more proactive updates, as mentioned directly in their feedback. Overall, the vast majority of customers expressed strong satisfaction and willingness to recommend the shop to others.
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"The car looks GREAT, DEFINITELY worthy of a 10. Everything seems to work well, no complaints on the ..." Read more
"... primary family vehicle was involved in an accident. They were thorough in their inspection and estimate. They communicated throughout the repair process. ..." Read more
"Terrible customer service. Length of service greatly exceeded the initial estimate by weeks. Cost me a ..." Read more
"... Collision. Their people were very customer oriented snd the repair they did was excellent. You cannot tell their was ever a dent there." Read more
"Repair was done perfectly. Cant tell it was ever damaged. Customer business communication wasnt good at all."
"... They were thorough in their inspection and estimate. They communicated throughout the repair process. And made sure we were completely satisfied with the ..." Read more
"... expected my vehicle back in the correct working manor. Communication IS KEY. People can make clear plans when they are educated with all the details. The ..." Read more
"... were completed quicker than estimated time frame. Communication was excellent from start to finish." Read more
"Excellent job with frequent updates phone and e-mail updates during repair process. Great service with nice staff. Woudl ..." Read more
"... was done perfectly. Cant tell it was ever damaged. Customer business communication wasnt good at all." Read more

My Experience

Your whole team treatment me with respect, listened to every question i had and it was just an all around great experience!

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Returned Clean

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2 experiences now with this company in Richmond. Very pleased in both cases.

Repair Quality

Excellent job

Customer Service

Very Customer oriented.

Returned Clean

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Completely satisfied with the repair and would definitely recommend Ky Collision

Repair Quality

Very pleased with the quality of my repairs; very professional and courteous

Customer Service

Courteous and professional

Returned Clean

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My Experience

Quick job. Got finished earlier than Expected. 😊

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Returned Clean

My Experience

Passenger door not aligned correctly, passenger side mirror, not fixed or replaced, chip in door, handle passenger side, overpay paint between passenger door and front fender Chip in front fender

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Returned Clean

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Highly recommend! Customer service and vehicle updates were top notch!

Repair Quality

The contacted me every time they had an update on my vehicle.

Customer Service

Zach and Hailey were awesome ! Very tentative, professional and kind!

Returned Clean

My Experience

My Experience

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Returned Clean

My Experience

No complaints, I appreciate the time and effort that was put into piecing my car back together. Everything looked great from what I could tell

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Returned Clean

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Blended so well that I cannot pinpoint the collision damage! If I didn’t know it had been damaged, there would be no visible clues.

Customer Service

Friendly and helpful

Returned Clean

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Returned Clean

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All of the staff that I spoke to were very helpful and professional. They went out of their way to help me.

Customer Service

Comment above

My Experience

I received frequent updates regarding my repair. The staff are very friendly and professional. I was completely satisfied with the repair. Kentucky Collision Center is the only repair shop I trust with our vehicles.

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Customer Service