CARSTAR on Nicholasville

4.8 (2,277reviews)
97%
2159 Lexington Rd,  Nicholasville,  KY  40356
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In operation 6 years.

CARSTAR ON NICHOLAVILLE is an independently owned collision repair facilitie, offering auto body repair, , storm damage repair with 24/7 accident assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and industry leading customer satisfaction ratings. We offer a national warranty on qualified repairs and a service guarantee.

Services
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car
Lexus Certified
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Reviews (2,277)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding repair quality, with many noting their vehicles looked brand new upon return. The communication experience was a standout highlight, with customers appreciating frequent text updates and proactive phone calls throughout the repair process. Timeliness was largely commended, with numerous vehicles completed ahead of schedule. Customers also appreciated the complimentary cleaning and detailing of their vehicles. A few customers noted areas for improvement directly from their feedback, including occasional communication gaps during longer repairs, some delays in parts availability, and isolated quality touch-up concerns.
AI-Generated from reviews written in the last 12 months
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"Glue left on my car window. Some scratches were not on my car before I took there that now are. I guess ..." Read more
"This place is amazing, very professional, they kept us updated almost daily on her vehicle, and the work was beautiful!"
"... or 4th time using CARSTAR for auto body repairs. They do an excellent job and work with our Lexus vehicles. This most recent experience was a driver side door ..." Read more
"Terrible communication. Still waiting for two issues to be resolved from the repair."
"Loved the whole process! The customer service is impeccable!! They got me back on the road like nothing ever happened, texting me daily ..." Read more
"... setting up the repair. The repair itself was superior. Communication was excellent throughout the process. Getting into an accident can be traumatic, however, ..." Read more
"... only to be told I didn't have one , some confusion. Updates at first but then none until I had already picked up my car. All of the ones I should have gotten 5 ..." Read more
"I love the communication with the texting updates and phone calls."
"But I called a couple times when I did not hear anything new."
"Communication was above expectations."

My Experience

Likely to Recommend

Repair Quality

All in all, I'm very pleased except for the fact that I was anticipating a Friday return but had to wait until the next Tuesday!

Customer Service

Rob was very considerate an responsive

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

My Experience

This group of people are some of the nicest folks on the planet! Always took my calls, communicated through out the repair process. I appreciate their service and making me feel good. Class act!!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great service

Customer Service

Good people

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Jeff Eddy was a strong advovate on my behalf.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Kelly, and all the folks at Carstar were wonderful!

Customer Service

Kelly was wonderful!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kelly was wonderful and kept me informed!

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Car looks good and it was quick.

Customer Service

They are very nice and kept me informed during the process.

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

As far as workmanship no complaints. I saw nowhere the paint did not match, no fish eyes , swirls or contaminates in the finish. Not sure I could rectify the length of time nor how my insurance company and I were juiced though.

Repair Quality

Kept my truck for a month, ran up a almost 8k bill with my insurance company which cause my premiums to go up for a hood and front bumper repair which another collision repairman said verbatim after I showed them the repair sheet "I'd be afraid they would take me to jail for fraud if I charged that". Also still have not contacted me to put my new badges on the hood. As far as workmanship no complaints everything looked perfect.

Customer Service

Lady at front desk was always super nice and professional.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

I am still waiting on a part that was wrong. Also, I am having trouble with the lift working properly.

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

I’m not going to recommend

Repair Quality

Terrible communication. Still waiting for two issues to be resolved from the repair.

Customer Service

I have had to call multiple times to check up on the issues and they are still not resolved

Kept me Informed?

No

Ready on Time?

No

My Experience

It took 2.5 weeks. The actual finished product was beautiful, and the staff were apologetic, but it took 2.5 weeks when the estimate was 3-5 days

Likely to Recommend

Repair Quality

The car looks grea T but it took nearly 3 weeks to complete

Customer Service

Everybody was nice but it took too long

Returned Clean

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Customer Service

I love y’all’s work. Good job.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Donny was awesome

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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