CARSTAR on Liberty

4.8 (539reviews)
95%
2003 LIBERTY ROAD,  Lexington,  KY  40505
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CARSTAR ON LIBERTY is an independently owned collision repair facility, offering high quality auto body repairs, storm damage repairs with 27/7 accident claim assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and industry leading customer satisfaction ratings. We offer a national warranty on qualified repairs and service guarantee. Here at CARSTAR ON LIBERTY we treat you as a guest in our own home.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
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Reviews (539)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for outstanding service quality, with repairs frequently described as making vehicles look brand new. The team received high marks for professionalism, friendliness, and going above and beyond expectations. Daily text and phone updates were a standout highlight, keeping customers well-informed throughout the repair process. Many vehicles were completed ahead of the promised date, and the complimentary interior and exterior detailing was a pleasant surprise for numerous customers. A few customers noted areas for improvement, including more proactive communication during delays, occasional missed details on repairs, and clearer upfront estimates - all points raised directly by customers in their feedback.
AI-Generated from reviews written in the last 12 months
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"... stress-free, and professional. Overall, this was the best experience I could have asked for, and I would highly recommend them to anyone needing ..." Read more
"... excellent job repairing my vehicle after the accident. The bumper repair looked great, the work was completed professionally, and the staff kept me informed throughout the process. ..." Read more
"My car looks beautiful! Several minor scratches that were not even involved in the wreck were buffed ..." Read more
"Absolutely the best repair quality ever. I am extremely happy I chose this facility for the ..." Read more
"Excellent service from beginning to end. I really appreciated the communication throughout ..." Read more
"My RAV4 was completed nearly 6 days ahead of time. Your paint job was superior to what originally came ..." Read more
"Truck was finished ahead of time and was very clean truck looked new again I was very impressed on how ..." Read more
"Promised by Friday. Finished Wednesday afternoon 🙌"
"... in three days or less. Well that was not the case. It took nine days to get my car. I was given one excuse after another. It needed additional parts ..." Read more
"... informative, knowledgeable, supportive as well as completing task ahead of schedule. The ease of my car repair with lack of stress was amazing" Read more
"They are very efficient and keep you informed of the status of your vehicle daily. Staff at liberty rd location are awesome. Highly ..." Read more
"... throughout the whole time my car was in their care, ex: let me know what we were waiting on, let me know what was being done to the car that made it take ..." Read more
"My pick up date was changed multiple times without explanation. I had to call multiple times to get information ..." Read more
"Excellent communication and our SUV looks brand new after the repair. Staff was exceptionally friendly ..." Read more
"Communicate communicated with me daily through text message. They were great."

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Very excellent work on my Lexus. The staff were very helpful and professional.

My Experience

I love the customer service! 10/10! The updates on where my car was in the repair process 10/10; the turn around time to get it repaired 10/10; the “handling” of all the things - insurance, car rental, etc. brought peace to my mind; and to top it all - they detailed my car afterwards 🤗

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Anisa is awesome!!

My Experience

Well done and under budget!

Likely to Recommend

Repair Quality

Wonderful staff

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The whole team was just amazing. Anissa, Heather, everyone. Couldn’t have been happier with my experience.

Likely to Recommend

Repair Quality

Great team!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Highly recommend CarStar; actually have given your information to two people already.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was so pleased with the job that CARSTAR performed on my Buick. I was also impressed with the friendly and knowledgeable employees of this business and would highly recommend your work.

Likely to Recommend

I would recommend CarStar to anyone. You were the top choice of three repair business especially that my insurance company recommended.

Repair Quality

I was very satisfied with the quality of the service and repair of my vehicle.

Customer Service

The customer service kept me informed of how my vehicle was coming along and when I could pick it up.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

FOR SURE

Repair Quality

Customer Service

Very good from everyone, especially the employee at the front

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Heather was very informative and helpful throughout the process. Everyone that I communicated with was extremely professional and courteous. I could not imagine having a better experience at any other body shop.

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

The vehicle was actually finished ahead of schedule!

Customer Service

Outstanding communication.

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Great communication, excellent customer service, and appears to be quality work. Thanks!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

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