CARSTAR on Liberty

4.8 (494reviews)
96%
2003 LIBERTY ROAD,  Lexington,  KY  40505
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Shop AssistantSparkles

CARSTAR ON LIBERTY is an independently owned collision repair facility, offering high quality auto body repairs, storm damage repairs with 27/7 accident claim assistance. CARSTAR delivers national scale, consistently high-quality vehicle repairs, repeatable outcomes and industry leading customer satisfaction ratings. We offer a national warranty on qualified repairs and service guarantee. Here at CARSTAR ON LIBERTY we treat you as a guest in our own home.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Towing
  • Automotive Glass Replacement
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 8:00 am - 5:00 pm
Tue 8:00 am - 5:00 pm
Wed 8:00 am - 5:00 pm
Thu 8:00 am - 5:00 pm
Fri 8:00 am - 5:00 pm
Sat Closed
* Holiday hours may differ.
I-Car

Reviews (494)

Customers say
Overall Customer Satisfaction
Customers consistently praised the shop for its outstanding service quality, with many noting that repairs were completed to an exceptionally high standard, often leaving vehicles looking brand new. The professionalism and friendliness of the staff were frequently highlighted as standout qualities. Communication was a major strength, with customers appreciating daily text and phone updates throughout the repair process. Timeliness was another positive theme, as many vehicles were completed ahead of the promised date. A recurring bonus that delighted customers was the complimentary interior and exterior detailing upon pickup. A few customers noted areas for improvement, including occasional delays with parts, inconsistent communication about revised completion dates, and isolated concerns about repair details being missed initially, though these were generally resolved promptly.
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"... CARSTAR on Liberty for my recent repair service. The customer service was outstanding from start to finish, and I truly appreciated the daily notifications ..." Read more
"Absolutely the best repair quality ever. I am extremely happy I chose this facility for the ..." Read more
"... excellent job repairing my vehicle after the accident. The bumper repair looked great, the work was completed professionally, and the staff kept me informed throughout the process. ..." Read more
"... was guided on the process and made me feel at ease! The service was outstanding! My car looked new when I picked it up! There were some issues with the insurance and the ..." Read more
"Excellent service from beginning to end. I really appreciated the communication throughout ..." Read more
"They are very efficient and keep you informed of the status of your vehicle daily. Staff at liberty rd location ..." Read more
"Excellent communication and our SUV looks brand new after the repair. Staff was exceptionally friendly and helpful."
"... pleased with our repair and service at CarStar ! The communication was excellent, professional, and often and accurate to what they accomplished with what they promised. ..." Read more
"could have had better communication with me throughout the whole time my car was in their care, ex: let me know what we ..." Read more
"... could possibly be. They took care of the rental. They kept me up-to-date with text messages, etc. I highly recommend usingCARSTAR if you ever need ..." Read more

Likely to Recommend

Repair Quality

Great job! Wonderful customer service!

Customer Service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

Likely to Recommend

I've already recommended and will continue to. CarStar should teach companies how to do customer service the right way.

Repair Quality

fantastic service

Customer Service

Wonderful

Returned Clean

My Experience

The ladies that I met and worked with were the absolute best. Everything they told me to expect happened! They kept me notified by phone and text. When I dropped my vehicle off for repairs they reached out to Enterprise car rental and arranged for them to pick me up! I literally had to do nothing! It was absolutely the best care I have ever had in any type of business no matter what the issue was! I would highly recommend CARSTAR on Liberty to anyone and have!!

Likely to Recommend

Repair Quality

The work done on my vehicle was outstanding work! They take pride in what they do and the job is not hurried! The ladies there were AMAZING! They were so nice and personable! I will recommend CARSTAR to anyone!

Customer Service

Returned Clean

Likely to Recommend

Depends on if this problem is fix

Repair Quality

You guys didn’t reconnect none of my systems in truck cameras system unavailable, pre collision system malfunction, LDA malfunction, head light system malfunction I didn’t have none of this on when I bought to you guys

Customer Service

Returned Clean

My Experience

I really appreciate the fact you went to battle with the insurance company. You exceeded my expectations on the whole process. Keeping me updated almost daily to the quality of the repair. The vehicle looks great & friends have commented on how good the car looks. Thank you.

My Experience

Everything is good

Likely to Recommend

Always recommend to the people

Repair Quality

Excellent work

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Very efficient,knowledgeable and a pleasure to work with. Excellent repair and I had my car back in a day! I would recommend CARSTAR !

Customer Service

Excellent

Returned Clean

My Experience

Caster team was informative, knowledgeable, supportive as well as completing task ahead of schedule. The ease of my car repair with lack of stress was amazing

Likely to Recommend

Would not recommend any one else

Repair Quality

Excellent service timely, I was kept updated. Work was excellent. Personnel was informative, very pleasant to work with and knowledgeable!

Customer Service

The best customer service

Returned Clean

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Repair Quality

Customer Service

Returned Clean

My Experience

Great customer service and work done on my vehicle. Was a smooth process

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Repair Quality

Customer Service

Returned Clean

My Experience

Car looks great and appreciate the updates on the progress of the repairs.

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Repair Quality

Customer Service

Returned Clean

My Experience

Likely to Recommend

Repair Quality

Quality service, hassle free, and fast.

Customer Service

Direct and professional.

Returned Clean

My Experience

Great work and very helpful communication about progress on the repairs. Would heartily recommend them to anyone.

Likely to Recommend

Repair Quality

Professional work; good communication

Customer Service

Returned Clean

My Experience

My Experience

Excellent service and friendly staff. Staff provided timely updates. Job well done completely satisfied

Likely to Recommend

Would recommend Carstar to anyone needing repairs

Repair Quality

Great service and friendly staff. Kept me updated in a very timely manner. Did an excellent job repairing my vehicle and detailing. I would recommend your service to other people I know who needs repairs. This is why I rate Carstar a 10.

Customer Service

Returned Clean

Likely to Recommend

Repair Quality

Great service and communication.

Customer Service

Returned Clean

My Experience

They where very professional. The building is nice and clean. The staff go above and beyond to help you with any questions you may have. They took care of everything and made it easy for me to get my car fixed and to get a rent a car. They fixed my car in a timely manner. Honestly no complaints. The front desk woman need raises they are so kind and helped with everything I needed. Praises to them thank you guys for fixing my car.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean