Caliber - Richmond Ky
In operation 29 years, 3 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0 -
Great customer service. Friendly, sympathetic and informative.
Returned Clean
My Experience - 5.0/5.0 -
Wonderful work and kind people when you talk to them I will recommend you to all
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
The communication was a big part in this score. If I was actually informed of progress let alone what damage they found, I would’ve been more inclined to score better.
Repair Quality - 4.5/5.0 -
Just wish there had been more/better communication through the whole process.
Customer Service - 2.0/5.0 -
Again, need better communication and follow up during the process
Returned Clean
Likely to Recommend - 4.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Great job!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Was very nice every time I called
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
The repairs were very good and the lady that helped was very professional.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 3.5/5.0 -
the repairs were good but they left dust and dirt everywhere
Customer Service - 4.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
looks good
Customer Service - 4.5/5.0 -
I understood that I would receive updates on the status of work-none were sent.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 3.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0 -
Overall the end product was great.
Repair Quality - 5.0/5.0 -
Overall, the work and final product was great. The communication could have been better. I received one update call in 6 weeks, but overall the end product was great and I am completely satisfied.
Customer Service - 5.0/5.0 -
Please see previous comment for feedback.
Returned Clean
My Experience - 5.0/5.0 -
Beyond appreciative of the hail repairs from the summer storms. I was frequently updated as the repairs were underway. They even stayed late so that I could pick my car up. Highly recommended!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Customer service is second to none. Car looks great and I greatly appreciate the updates. Will definitely recommend to others.
Likely to Recommend - 0.5/5.0 -
Had my truck for 43 days to repair hail damage. I wouldn’t recommend this place to anyone. Super nice and professional when talking to anyone there, it just took entirely too long and it still isn’t completely finished.
Repair Quality - 3.0/5.0 -
PDR on the hail damage was done well!
Customer Service - 3.5/5.0 -
Professional and polite staff. I docked points because I was told around 8-9 times someone would call me with an update and I never received a single call.