Caliber - Richmond Ky

My Experience - 5.0/5.0 -

If you ever have an idiot run into your car, Caliber is the place to go. The team at Caliber flat out rocks and Richmond is lucky to have them.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

The team in Richmond rocks!!! Give them raises.

Customer Service - 5.0/5.0 -

The team in Richmond rocks hard!! Give them raises!!!!!!!!!!!! I put more exclamation marks in case you didn’t get it the first time I said it.

Returned Clean

My Experience - 5.0/5.0

My Experience - 0.0/5.0 -

No need to contact me. There is nothing you will do about the rude customer service from the Richmond store. He obviously had more important things to do. He was not interested in my concern. He just said I’d have to take it to the dealer for the problem that was caused by the collision. He explained that my car was still not ready (4 days after the website told me to pick it up) because they just noticed the headlight was broken. It was on the original quote when I got an estimate on the car, so I really don’t know how he “just now noticed.” The whole experience was ridiculously unorganized, and apparently your employees do not communicate with each other, except for the two who were screaming at each other when I went to drop my car off. Your company does not have a good reputation, I only worked with you because the insurance company really pushed it, and I won’t make that mistake again.

Likely to Recommend - 0.5/5.0 -

I would only recommend you to people that I do not care for.

Repair Quality - 5.0/5.0

Customer Service - 1.0/5.0 -

The ladies in Radcliff were very helpful and represented your company well. The man who called me from Richmond was rude, dismissive, and unhelpful.

My Experience - 5.0/5.0 -

Can't even tell someone hit my car ! Thank you

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

They communicated every step of the process so I knew what was going on with my vehicle. The staff was very kind and helpful and made the process less stressful.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

My Experience - 5.0/5.0 -

Excellent quality of work

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

Roger was awesome in keeping me posted on my repair. He was also very nice and professional

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0 -

Roger was awesomr

Likely to Recommend - 4.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 3.5/5.0 -

For the most part. Was more or less upsetting when they assumed it was okay to take my car to another shop without asking. They just said yes and did it without asking. Which is uncalled for.

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Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Paint and body work look amazing. Could not be happier with how it turned out.

Customer Service - 5.0/5.0 -

I called a lot and everyone was always helpful, friendly and accommodating

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My Experience - 5.0/5.0 -

Thank you! Car looks great! Staff was very good and very friendly and professional. Best of all was being able drop off my rental there when I picked up my car!!!!

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Great job! Thanks!

Customer Service - 5.0/5.0

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Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

100% recommend Caliber Collision for car body work/repair.

Customer Service - 5.0/5.0

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My Experience - 5.0/5.0 -

My car looked amazing when I received it back. Thank you for doing such a great job. It looks really good all of the pieces. It was well worth the wait even for such a time consuming job. Thank you again.

Likely to Recommend - 0.5/5.0

Repair Quality - 0.5/5.0

Customer Service - 4.0/5.0

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Likely to Recommend - 5.0/5.0 -

Keep up the great job

Repair Quality - 5.0/5.0 -

Great costomer service, excellent workmenship friendly staff. Job completion in a timely manner. Very satisfied!

Customer Service - 5.0/5.0 -

Thank you Caliber for a job well done.

Returned Clean

My Experience - 5.0/5.0 -

It took longer than expected for the work to be done - they had a couple of vendors send the wrong part and then they weren't satisfied with the color match. They kept me notified regularly about the progress of the work without me having to call them. I would rather they take their time and do the work well than rush through it. Also, I talked to the manager that kept track of the work and Caliber Collision seems to support their employees well along with the community where they are (food drives, etc). I will go back to Collision Caliber if I ever need more work done.

My Experience - 5.0/5.0 -

Truck looks brand new. I took a good look and they did a great job. Very friendly staff hopefully I never have another problem but if I do, I’ll come back.

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

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Likely to Recommend - 4.0/5.0

Repair Quality - 4.0/5.0 -

I wish you had questioned me about the right side bumper not attaching to the body of the car completely when putting new one on. Also, I was told that the right rear axle was leaking and I should have it looked at. I took car to dealership and upon analysis at a cost of $75.00, they said all axles were good, no issues.

Customer Service - 5.0/5.0 -

Every time I called about the progress of the repairs, whoever I spoke to could give me a run down on the stages of repair it was in

Returned Clean