Caliber - Ridgefield

4.9 (576reviews)

98%

(203) 431-0588

27r Catoonah St, Ridgefield, CT 06877

98%

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27r Catoonah St
Ridgefield, CT 06877

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About Caliber - Ridgefield

See Photos

27r Catoonah St
Ridgefield, CT 06877

Get Directions Website Email

Get an AI powered repair cost prediction

Instant Estimate

Schedule an estimate appointment

Book Appointment

In operation 29 years.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services

Free Estimates
Insurance Company Assistance
Lifetime Warranty
Automotive Glass Replacement
Detailing
Paintless Dent Repair
On-Site Car Rental - Enterprise®

Payment Types

American Express
Discover Card
MasterCard
Visa
Check
Debit Card

Languages

English

Hours

Sun	Closed
Mon	7:30 am - 5:30 pm
Tue	7:30 am - 5:30 pm
Wed	7:30 am - 5:30 pm
Thu	7:30 am - 5:30 pm
Fri	7:30 am - 5:30 pm
Sat	Closed

* Holiday hours may differ.

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Website

Reviews (576)

Sort By:
Newest
Rating

472 Customers Rated

5 Stars

75.3% Complete

(434)
4 Stars

3.8% Complete

(22)
3 Stars

1.6% Complete

(9)
2 Stars

0.7% Complete

(4)
1 Star

0.2% Complete

(1)
< 1 Star

0.3% Complete

(2)

Customers say

Overall Customer Satisfaction

Customers consistently praise the shop for its outstanding service quality, professional repairs, and excellent communication. Many highlight that vehicles were returned looking brand new, with repairs completed to the highest standard. The team receives frequent commendations for being knowledgeable, friendly, and courteous. Communication stands out as a key strength, with customers appreciating regular text and phone updates throughout the repair process. Timeliness is another noted positive, with many repairs completed ahead of schedule. A few customers mentioned delays due to parts availability or desired more proactive communication, and isolated quality concerns were noted, but these represent a small minority of the overall feedback.

Select to learn more

Service Quality
Communication

"... my faith in humanity. As for their autobody work, they were exceptionally skilled and my car looks and drives like it did when I first drove it out of the dealer's ..." Read more

"... best I have worked with when dealing my vehicle. I feel like they actually cared about my experience and the final results of my vehicle repair." Read more

"Great service, very professional and the best paint job Ive ever seen on a car. My car was fixed promptly and they even helped with ..." Read more

"... location went above and beyond in the repair for my car. Clear communication and utmost professionalism. It turned an unpleasant experience with damage to ..." Read more

"Repair looks perfect. Just like brand new."

"... find anymore. They were highly communicative and gave frequent updates on my car's retrieval, parts order & repair, helped me understand my insurance process, ..." Read more

"... the extra mile to get the job done on schedule and communication was excellent. Thank you Caliber Collision." Read more

"... awesome! Their work is meticulous. They also are stellar at communicating along the way. Thank you." Read more

"Communication was a problem, I had to initiate ALL CALLS to get a status"

"Poor responsiveness and terrible at updates."

Service Quality
Communication

Service Quality
Communication

"... my faith in humanity. As for their autobody work, they were exceptionally skilled and my car looks and drives like it did when I first drove it out of the dealer's ..." Read more

"... best I have worked with when dealing my vehicle. I feel like they actually cared about my experience and the final results of my vehicle repair." Read more

"Great service, very professional and the best paint job Ive ever seen on a car. My car was fixed promptly and they even helped with ..." Read more

"... location went above and beyond in the repair for my car. Clear communication and utmost professionalism. It turned an unpleasant experience with damage to ..." Read more

"Repair looks perfect. Just like brand new."

"... find anymore. They were highly communicative and gave frequent updates on my car's retrieval, parts order & repair, helped me understand my insurance process, ..." Read more

"... the extra mile to get the job done on schedule and communication was excellent. Thank you Caliber Collision." Read more

"... awesome! Their work is meticulous. They also are stellar at communicating along the way. Thank you." Read more

"Communication was a problem, I had to initiate ALL CALLS to get a status"

"Poor responsiveness and terrible at updates."

Kriszta (Hyundai owner) reviewed 9/14/26

Good job.

N (Toyota owner) reviewed 9/14/26

Joel (Chevrolet owner) reviewed 9/14/26

The job was well done! The work was accomplished in good time. The staff was exceptional, especially Liz! They met all my requests.

see comment above.

Panthiel (Acura owner) reviewed 9/14/26

My car looks brand new like nothing never happen to iit they even put a feature on my car that I never knew about .the dealer didn't even tell me how to put it on .I would definitely recommend this company Thank u sooooo much. Thank you Jesus for this honest and trustworthy company 💕💕

I don't trust a lot of people bc all they want is money but this company words can't even describe how polite respectful and trustworthy. They let me know where the status of my vehicle was i would recommend this company to anyone my experience was fabulous 💕💕

Very polite respectful and friendly

Drew (Dodge owner) reviewed 9/11/26

Everyone is very helpful and accommodating. They kept me up to date with everything going on with my car. Highly recommend.

Robert (Nissan owner) reviewed 9/10/26

Fantastic repair, prompt attention, convient service

Kenneth (Porsche owner) reviewed 9/10/26

I love love love your staff, they are so sweet and patient when people come in stressed or upset about there car. They explained what they would do, kept me updated, and did the work quick! Definitely recommending to friends and family

Kevin (Chevrolet owner) reviewed 9/9/26

Nicole (Tesla owner) reviewed 9/7/26

Nice staff. Courteous. Vehicle looks perfect

Chris (Volvo owner) reviewed 9/5/26

Very professional. Let me know every step of the way, kept me up to date. Great experience.

Evan (Audi owner) reviewed 9/2/26

George (Honda owner) reviewed 9/2/26

I thought the whole process was great, from estimate to final delivery. The twice weekly updates were especially helpful to know how the repairs were progressing.

Kimberly-A-And-Ch (Honda owner) reviewed 8/31/26

Jonathan (Jaguar owner) reviewed 8/31/26

Professional service and quality craftsmanship are why I will return to Caliber Collision in the future if needed. Highly recommended.

One of the best experiences I have ever had with a body shop.

Highly recommended, will definitely go to them again in the future if needed.

Always kept well advised of the progress.

Daniel (Subaru owner) reviewed 8/31/26

See comments

Terrible communication. Slow repair with poor responsiveness. Low quality work on rear door, scratches painted without leveling or sanding and still visible as deep gouges. Very disappointing.

Poor responsiveness and terrible at updates.

Darren (Ford owner) reviewed 8/31/26

Daniel (GMC owner) reviewed 8/30/26

Jay (Volvo owner) reviewed 8/28/26

Superb service and excellent communication

Christian (Honda owner) reviewed 8/28/26

Beautiful work done ✔️ 👏

Paul (Toyota owner) reviewed 8/27/26

They did a great job

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view more shops in: Ridgefield | 06877

You should always ask your auto body shop if they offer a warranty on their repairs.

Caliber - Ridgefield

Get an AI powered repair cost prediction

Schedule an estimate appointment

About Caliber - Ridgefield

Get an AI powered repair cost prediction

Schedule an estimate appointment

Reviews (576)

472 Customers Rated

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 4.5/5.0

Returned Clean

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0

Repair Quality - 4.5/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0 -

Likely to Recommend - 5.0/5.0 -

Repair Quality - 5.0/5.0 -

Customer Service - 5.0/5.0 -

Returned Clean

Kept me Informed?

Ready on Time?

Likely to Recommend - 0.5/5.0 -

Repair Quality - 1.0/5.0 -

Customer Service - 1.0/5.0 -

Kept me Informed?

Ready on Time?

My Experience - 5.0/5.0

Likely to Recommend - 5.0/5.0

Repair Quality - 5.0/5.0

Customer Service - 5.0/5.0

Kept me Informed?

Ready on Time?

Likely to Recommend - 1.0/5.0

Repair Quality - 1.0/5.0

Customer Service - 1.0/5.0