Caliber - Ridgefield
27r Catoonah St,
Ridgefield,
CT
06877
USA
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its outstanding service quality, seamless repair processes, and excellent communication. Many highlight the high caliber of workmanship, with vehicles returned looking brand new and repairs completed with great attention to detail. Communication stands out as a key strength, with customers appreciating frequent text and phone updates throughout the repair process. Timeliness is also widely commended, with numerous customers noting their vehicles were completed ahead of schedule. A few customers mentioned isolated concerns such as delays due to parts availability, occasional communication gaps requiring them to initiate follow-up calls, and minor oversights on specific repairs - all noted directly from their feedback. Overall, the vast majority of customers express strong satisfaction and willingness to recommend the shop.
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Service Quality
"... location went above and beyond in the repair for my car. Clear communication and utmost professionalism. It turned an unpleasant experience with damage to ..."
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"... worked with when dealing my vehicle. I feel like they actually cared about my experience and the final results of my vehicle repair."
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"... Finally a third time it was put on with the clamps but the bumper is still not flush with the frame of the care and the shop had the nerve to tell me thats how they ..."
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"Repair looks perfect. Just like brand new."
"Great service, very professional and the best paint job Ive ever seen on a car. My car was fixed promptly and they even helped with ..."
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"Vehicle was completed earlier than expected!! WHOO HOO!"
"It's ready before the estimated time."
"Caliber Collision did a fantastic job on my repair, and they completed it days ahead of schedule. Ill definitely recommend them!"
"They postponed the conclusion time in three times for just a simple front bumper replacement almost ..."
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"Date pushed back several times"
"Updates texted to me daily on the status of my vehicle"
"... incredibly helpful with any questions I had & were extremely communicative with updates throughout the process. I appreciate all your help & will definitely recommend ..."
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"Communication was excellent, timely and professional."
"... called back the next week to see what was going on. The repair is great, the communication was nonexistent."
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"Communication was a problem, I had to initiate ALL CALLS to get a status"
John
(Infiniti owner)
reviewed 8/7/26
My Experience - 5.0/5.0 -
Great experience and great people. Highly recommend!
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Richard
(Subaru owner)
reviewed 8/5/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Drew
(Dodge owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
Caliber did a fantastic job and really easy to work with!
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Unknown
(Chevrolet owner)
reviewed 7/31/26
My Experience - 5.0/5.0 -
Very professional and kept me informed on the status of the job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Their work was excellent
Customer Service - 5.0/5.0 -
Outstanding, they kept me informed on the progress frequently
Jennifer
(Nissan owner)
reviewed 7/28/26
My Experience - 5.0/5.0 -
Everyone was amazing. They were knowledgeable on all repairs and timelines. It was a great experience!
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William
(Volvo owner)
reviewed 7/27/26
My Experience - 5.0/5.0 -
Great communication and service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Patricia
(Honda owner)
reviewed 7/26/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Marjorie
(Honda owner)
reviewed 7/25/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Linda
(Subaru owner)
reviewed 7/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jeffrey
(Volvo owner)
reviewed 7/23/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The end result is perfect! Totally restored and looking brand new. Work was done supporting a flexible schedule and the staff was amazing l bI could not ask for more. Thank you.
Customer Service - 5.0/5.0
Mary-Ellin
(Mini owner)
reviewed 7/22/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Sandra
(Toyota owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Christopher
(Subaru owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Kept us informed!
Lawrence
(Volvo owner)
reviewed 7/20/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Julia
(Audi owner)
reviewed 7/20/26
My Experience - 5.0/5.0 -
Excellent experience all around
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Heather
(BMW owner)
reviewed 7/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 4.5/5.0
Returned Clean
Anthony
(Toyota owner)
reviewed 7/19/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Shah-And-Noshaba
(Audi owner)
reviewed 7/17/26
My Experience - 5.0/5.0 -
Staff very helpful they arranged Rental pick and drop at their location Caliber contacted insurance once car was dropped and repaired. Happy with service
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Kirk
(Toyota owner)
reviewed 7/17/26
My Experience - 5.0/5.0 -
Outstanding job! Communication was good, quality of the work was beyond expectations and the price/value equation excellent.
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