Caliber - Ridgefield
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- On-Site Car Rental - Enterprise®
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 5.0/5.0 -
Would absolutely recommend and will use them for myself and all family members going forward
Repair Quality - 5.0/5.0 -
They were professional and courteous and very communicative. I was so thrilled to find they were covered by my insurance and right here in my home town
Customer Service - 5.0/5.0 -
Very satisfied. Exceptional service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber Collision did a great job. They gave a fair and timely date estimate, and they negotiated with insurance after additional damage was discovered during their work on the car. Car looked great after body work.
Customer Service - 5.0/5.0 -
They stayed in touch during the entire process with updates as necessary.
Returned Clean
Likely to Recommend - 4.5/5.0
Repair Quality - 4.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Caliber Collision did a fantastic job on my repair, and they completed it days ahead of schedule. I’ll definitely recommend them!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The work was done well!
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everything is good. You were doing a good Job. Congratulations.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 0.5/5.0 -
I’ll never use this company or any of its affiliates ever again
Repair Quality - 0.5/5.0 -
Vehicle was not properly repaired
Customer Service - 4.5/5.0 -
Liz was great. Dan did not listen to anything I discussed with him when I dropped the car off.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The staff was friendly and courteous. My car left Ike’s perfect and they cleaned it thoroughly before giving it back to me.
Customer Service - 5.0/5.0
Likely to Recommend - 2.5/5.0 -
Please see previous
Repair Quality - 3.0/5.0 -
Overall we had a decent experience but I am not sure I would go through them again. I booked via a corporate agent and we had an appointment in Milford for an estimate. When we got there we were told corporate cant see that locations actual schedule and they had no times available for another week. My husband and I wasted about an hour of our workday. We made the appointment for the following week and then came back again for the scheduled work. We were then told they were too busy at Milford and would have to send the car to Ridgefield to actually get done. We then received sporadic and confusing updates from both locations. After about a week we were told there was a part that was broken that was arriving that day and it would be sanded and painted and the car would go back to Milfors that afternoon. Every day for another week we were told the part was being done and the car would be on the truck for return that day or the next. Worst even is the part they were saying needed to be replaced didnt even have any original damage to it. We called for updates daily when we weren't getting information and they were a little snack that we were calling "pretty sure i talked to your husband yesterday". And yes, I am calling again because yesterday you said it would be done and it's not. The car finally got transferred back to Milford. The damaged side looked great and it was clean, EXCEPT they someone crashed the other side of the car (probably putting it on the tow) and now we have to go back to get that fixed. Ridiculous.
Customer Service - 2.5/5.0 -
Please see previous. Staff is nice, just disorganized.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Communication was good Repair was done timely and looks good Rental was easy, brought to shop and dropped off at shop
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Veryprofessional operation, with updates on progress. My car looked like new when it was completed. Very happy with the end result.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
The crew at Caliber went above and beyond to ensure that my car was repaired and that I was satisfied. Liz and Dan are both amazing and so kind.