Caliber - Roanoke - South
In operation 29 years, 8 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Likely to Recommend - 2.5/5.0 -
The person would have to make the final decision.
Repair Quality - 4.0/5.0 -
The repair no problems the car wasn't cleaned to where the repair was plainly seen. I was not happy with the inside of my vehicle. Items was removed from my side pockets on passengers side and back left on floor and seat, my back seats was left down and soiled. I was very displeased with this.
Customer Service - 0.5/5.0 -
NA - no dealing with repair shop personnel
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
It looks great!
Customer Service - 5.0/5.0 -
They were great to work with. Derek went above and beyond to make sure everything looked great and to keep me informed.
Returned Clean
My Experience - 5.0/5.0 -
Manager Ken was very helpful and completed the warranty work. Great help.
My Experience - 5.0/5.0 -
Everyone I interacted with was knowledgeable, kind, and so incredibly easy to work with. Derek, Chris, and Ashley are such a great team of people and I cannot thank them enough for all of the help throughout a very stressful process. I especially appreciated Derek’s consistent communication with me during the repair process and for being so understanding when I had some time we family emergencies come up. I don’t think I’ll take my car elsewhere moving forward. Truly cannot express enough gratitude for yall!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Everyone was fantastic, friendly, and welcoming! Derek kept me incredibly informed during the repairs process, Chris was available to answer questions as they came up, and Ashley helped with arranging the most convenient pick up — the entire process just could not have been more smooth.
Returned Clean
My Experience - 5.0/5.0 -
Very friendly and understanding walking me through the process and repaires. Made goung through this process less stressful.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very kind and helpful walking me through entire process.
Customer Service - 5.0/5.0 -
Very friendly and kind.
Returned Clean
My Experience - 5.0/5.0 -
Every member of the staff that I spoke with was extremely helpful. They kept me updated and made my experience a good one.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
Excellent service and very friendly
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I want to thank you all for doing such a wonderful job on my vehicle
My Experience - 5.0/5.0 -
I am very pleased at how Derick kept me informed through the whole process. He was dilengent through it all. I would highly recommend using this company and Derick. I am very pleased.
My Experience - 5.0/5.0 -
The entire staff did a great job. This is the second time I’ve had My truck rear ended in 12 months and both times the entire crew did a perfect job.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Derek is great!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
I am very happy with the repair work. It looks brand new. I appreciated the updates as the repairs were being done. I will certainly recommend Caliber.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Derrick was great to work with. I will recommend him and Caliber on Franklin to anyone who needs repairs! TYSM for the excellent work you did on my car!! 😊
My Experience - 5.0/5.0 -
Very friendly people great with communication. The ladies at the desk was polite and very helpful at explaining the paperwork the gentleman that brought my car around for me very polite walked me through with everything they done answered any questions I had answered completely great service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Very polite people explained paperwork very well. The gentleman that brought my car around for me very polite explained everything they did a great job with all the service I would recommend them to anyone else that needed any kind of service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellentec
Customer Service - 5.0/5.0 -
Excellent work!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Very responsive, super nice to work with. I would recommend them to anyone.