Caliber - San Antonio - Converse

4.7 (5,565reviews)
93%
7587 W Fm 78 Rd,  San Antonio,  TX  78244
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In operation 29 years, 9 years at this location.

At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.

Services
  • Free Estimates
  • Insurance Company Assistance
  • Lifetime Warranty
  • Automotive Glass Replacement
  • Detailing
  • Paintless Dent Repair
Payment Types
  • American Express
  • Discover Card
  • MasterCard
  • Visa
  • Check
  • Debit Card
Languages
  • English
Hours
Sun Closed
Mon 7:30 am - 5:30 pm
Tue 7:30 am - 5:30 pm
Wed 7:30 am - 5:30 pm
Thu 7:30 am - 5:30 pm
Fri 7:30 am - 5:30 pm
Sat Closed
* Holiday hours may differ.
Ford
I-Car
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Email

Reviews (5,565)

Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for exceptional service quality, thorough repairs, and outstanding communication throughout the repair process. Many highlight that vehicles were returned looking brand new, with paint matching perfectly and repairs exceeding expectations. Frequent updates via calls, texts, and app notifications kept customers informed and stress-free. A standout theme is repairs being completed ahead of schedule, with numerous customers expressing pleasant surprise at faster-than-expected turnarounds. Customers also appreciate the friendly, professional, and welcoming atmosphere. A few customers noted areas for improvement directly from their experiences, including isolated concerns about communication gaps, delays not being proactively communicated, minor unfinished repair items, and cleanliness issues upon vehicle return. Overall, the vast majority of customers express high satisfaction and willingness to recommend the shop to friends and family.
AI-Generated from reviews written in the last 12 months
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"... ELECTRONIC PARTS WAS MAINTAINED. NO HARDWARE WAS MISSING. VERY HAPPY WITH THE CRAFTSMANSHIP. EXPERTS AND PROFESSIONALS THROUGH AND THROUGH. AND MY VEHICLE WAS RETURNED ..." Read more
"Very professional, kind and knowledgeable. They treated me with so much kindness and respect, and explain every detail along the way."
"Thank you for restoring our car! Looks good as new. Thank you for going above and beyond and addressing our concern with the weather stripping ..." Read more
"The doors are not lined up like pre accident. The protective strip on the doors were not reinstalled ..." Read more
"Best collision shop I have ever worked with, and I have worked with many. The car was done in a timely manner and all personnel ..." Read more
"... damaged bumper, however, I extremely appreciate it that turnaround was only 5 days! Well done! I will definitely recommend Calibre Collision to future customers!" Read more
"... never fun dealing with an insurance claim. But they delivered our vehicle ahead of schedule to get us back in our truck as soon as possible. Will always recommend." Read more
"My car was ready almost a whole week ahead of what was expected."
"I was told the truck would be ready on a certain date and it wasnt and I after I got it back I had to take it back"
"Quality of service and work done was good.. however, I was disappointed in the amount of time it took for the finish 3 weeks. It was not expected nor planned for on my end."

My Experience

The service I received at caliber was excellent and the service manager that helped me which is Ray was excellent. He was very collaborative and he followed up.

My Experience

Fast and super responsive to my concerns. Thank you.

My Experience

Awesome experience, Ray kept me in the loop the whole time throughout the repair. Never gave me unrealistic info. He stuck to the facts. Would definitely recommend.

Likely to Recommend

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Thomas updated me with information about my car and how the process was going all the time and it got finished a lot sooner than the estimated day!

Likely to Recommend

Repair Quality

They kept me updated at all times and even finished the repairs on my car faster than the estimated time!

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

I was very impressed with the professionalism of this collision center. Highly recommend.

Likely to Recommend

Gustavo was the great. He was very informative and always keep me posted with my repairs. He answer all the questions I have and even he finished my truck one day earlier that estimate. Caliber collision team are great !!!!

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

From start to finish the process was so easy for me, truly appreciate the attention to detail and the communication

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

No

Likely to Recommend

Repair Quality

Excellent service

Customer Service

Excellent service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

No

Ready on Time?

No

My Experience

My experience was fantastic! Ray was absolutely fantastic and he kept me updated every step of the way and was very helpful with everything. The service was excellent! Have already recommended this location and Ray to a couple people! Would 100% chose this location over the other ones I’ve experienced.

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Team is professional, friendly.

Likely to Recommend

Repair Quality

Very professional and friendly

Customer Service

Returned Clean

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Excellent Communication and fast service. Work quality was great.

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

The staff was very attentive and curteous.

My Experience

Mr Gustavo was very professional and extremely knowledgeable on the details surrounding the repairs of my truck. He kept me informed during the repairs and replaced the damaged running board in less than an hour and fully functional with the new part. Him and his team will be my go too for any repairs to out vehicles. I have peace of mind knowing him and his teammates are able to resolve our automobile issues if the need arises. Great Job Mr Gustavo!

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

Likely to Recommend

No common

Repair Quality

Customer Service

Returned Clean

Kept me Informed?

No

Ready on Time?

Yes

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

My Experience

Likely to Recommend

Repair Quality

Customer Service

Kept me Informed?

Yes

Ready on Time?

Yes

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