Caliber - San Antonio - Converse
In operation 29 years, 9 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
Service Quality
My Experience - 5.0/5.0 -
Repairs finished earlier than expected. Staff very friendly and helpful at a time when a person is still shook up from whole hit and run accident! I live close enough that staff even picked me up to get car when ready so I didn’t have to find a ride there. This is very important for people who have issues with finding help! I would definitely recommend this Caliber Collision on FM 78 to my family and friends. It was my referral from a good friend to go there.
My Experience - 5.0/5.0 -
Ray did an excellent job and kept me informed of everything. He called me on Tues and asked if I could be in on Wednesday to pick up my Mazda. I told him that wouldn't be possible cause I had to work late on Wednesday. Ray completely understood and said Thursday would be fine. He then called Wednesday asking when I would be in (which i didnt mind) I explained someone called me yesterday (Tues) I told him I could and then it clicked in his head and said that is right you are working late. I picked it up he noticed something wrong and explained that the tail light went on then off. He could have very easily ignore it, but instead he took the car back and brought it back explaining to me that the tail light stopped working and when they pulled the light out it started to smoke. Ray is an asset to the team please buy that guy lunch or give him a pay raise
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
There’s a patch mark, I can see through the paint and then there’s a real loud humming sound underneath my hood that wasn’t there before
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Great customer service and prompt updates.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thomas kept us informed from the beginning until we picked up our car. Keep up the great work!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
Upon arrival to get my vehicle, I noticed the steering column cover was missing, also a hand print on the passenger seat and a quarter sized oil mark as well . I brought it to the associates attention and he tried to clean it up as well a say he would replace my wheeel cover so the stain is still there. Who ever fixed my vehicle went through everything. I’m not happy at all.
Likely to Recommend - 0.5/5.0
Repair Quality - 2.0/5.0 -
I didn’t appreciate the fact that when I got my vehicle that I had a stain oil stain and a hand print on the passenger seat. Also, my steering wheel cover was not there.
Customer Service - 2.0/5.0 -
The service was great can’t say so much for the people who fix the cars. They went all through my belongings and oil stains on my seats.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I had Ray as my estimator. He did a excellent job of tending to my sons car and communicated very well. The front desk lady was very helpful as well. My only issue was with the specialist who was supposed to come recalibrate the car, in which they had to keep my car for a couple more days. Other than that I would return here again.
Likely to Recommend - 3.5/5.0 -
Also forgot to mention they took all the change out my console and didn’t put it back.
Repair Quality - 4.0/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 0.0/5.0 -
The doors are not lined up like pre accident. The protective strip on the doors were not reinstalled either door or rear quarter panel. The weather stripping was not replaced on the back door. There is a paint chip missing in the door jam.
Likely to Recommend - 5.0/5.0
Repair Quality - 3.5/5.0
Customer Service - 4.0/5.0
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
Thankful for the quick turn around for my jeep
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great and clear communication for my repair !
Customer Service - 5.0/5.0 -
Same as previous - clear communication and happy with how it came out
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent!
Customer Service - 5.0/5.0 -
Ray and Thomas were excellent with communication and customer service. You don't see rhat type of customer service much anymore.