Caliber - Souderton
In operation 29 years.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
My Experience - 5.0/5.0 -
My son was thrilled when he saw his completed vehicle and so excited to drive it again! They did a beautiful job and it looked better than new. Customer service is great and I would totally recommend this business for any collision repairs.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Every aspect was excellent, from the customer service to the repair quality itself.
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Communication was great and was even able to pick up my car on a day they were closed. Great service.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great service
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
I would recommend Caliber to all of my friends and family, they were friendly, knowledgeable, did a fantastic job. Thank you Caliber!!!
Likely to Recommend - 4.5/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 0.0/5.0 -
I found a few things wrong with the corrections. The back panel, which was buffed and painted has a ding in it. The drivers door has a molding strip at the base and still has a dent. You can visibly hear air coming in through the drivers door or window while driving. There is still a part that is coming in and once installed will take away the noise in the door when it opens and closes.
Likely to Recommend - 2.5/5.0
Repair Quality - 3.5/5.0 -
Miscommunication with initial technician and also had to return for additional repairs
Customer Service - 4.5/5.0 -
Allison and Media were great
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 3.5/5.0 -
Front desk worker was not quite customer centered. Sort of expressed an attitude that I was there to serve her through two separate interactions. 1. Drop-off appointment--I was late to drop off because of unforeseen delay and she made it seem like it was a favor to be squeezed in for the drop-off and 2. Wanted me to sign papers before meeting with Maderia for vehicle inspection at pick up.
Returned Clean
Likely to Recommend - 5.0/5.0 -
100%!
Repair Quality - 5.0/5.0 -
Terrific job!
Customer Service - 5.0/5.0 -
Very nice people!
Returned Clean
My Experience - 5.0/5.0 -
Excellent communication from the team. I always knew what phase of the repair the car was in and it ended up being done early!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Nice people and car was done earlier than expected. I requested that I had a day work a little far away
Customer Service - 5.0/5.0 -
People were nice and accommodating
Returned Clean
Likely to Recommend - 5.0/5.0 -
First time working with Caliber. Was satisfied.
Repair Quality - 5.0/5.0 -
Caliber was good to work with. They communicated updates through out the process.
Customer Service - 5.0/5.0 -
Very friendly and courteous
Returned Clean
My Experience - 5.0/5.0 -
My car was taken in and completed very quickly! It looks as good as new. The detailing was a nice surprise and was done very well. Allison was very kind and Madea provided me with updates. Sergyiou was professional and the technicians did great work. I would recommend this place to anyone
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Exceeded expectations
Customer Service - 5.0/5.0 -
Early on the app wasn’t updated but then they were very good with communication
Returned Clean
My Experience - 0.0/5.0 -
The work done on the car was great Ave I have no complaints about that. However the car was returned to me completely filthy inside. All the surfaces including the dashboard and center console were covered in gritty dust that I could probably write my name in. It seemed almost like the doors were left open while in the shop and it got coated with shop dust or something. I wiped most of it down at this point but I generally keep my car quite clean and I know it wasn't dirty like that when I brought it to the shop.
Likely to Recommend - 2.0/5.0 -
The body work was done well, but I take too good off care of my car to be OK with it being left as dirty as it was
Repair Quality - 4.5/5.0
Customer Service - 3.0/5.0 -
The body work was done great but my car was filthy inside when I received it back. It looked like the doors were left open while they were sanding another car or something.. All surfaces were coated with a heavy gritty dust. I usually keep my car super clean, so this was very disappointing. I spent the weekend deep cleaning my car.
My Experience - 5.0/5.0 -
We were completely satisfied with the service provided by Caliber Collision
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Completely satisfied.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Caliber collision does an excellent job! They do quality work, and the staff is experienced and knowledgeable!! Special, thank you to Allison at the front desk for being kind and friendly!!
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 2.0/5.0 -
Caliber was not my first choice. Progressive directed me to them as a preferred vendor. I would have preferred to use a smaller shop with better customer service and responsiveness.
Repair Quality - 3.0/5.0 -
The repair on the car was nicely done. The reason for the score of 6 was due to the excessive time to repair and missing delivery date.
Customer Service - 2.5/5.0 -
A repair which should have taken 2 weeks took 5 weeks. There was no attempt to speed up the process and still missed the delivery date.
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0 -
They get the job done and keep you up to date on their progress.
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Service was professional and friendly. The connections between state farm, caliber, and enterprise worked perfectly. The whole process was really smooth.
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Excellent communication and service through the whole process. The result looks really good.
Customer Service - 5.0/5.0 -
Lots of communication. Everyone was very friendly and professional.