Caliber - Staunton
1310 Barterbrook,
Staunton,
VA
24401
USA
In operation 29 years, 5 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
Services
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
Payment Types
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
Languages
- English
Hours
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | Closed |
I-Car
Customers say
Overall Customer Satisfaction
Customers consistently praise the shop for its exceptional service quality, outstanding communication, and impressive timeliness. Many highlight the friendly, professional, and knowledgeable staff who made stressful repair experiences seamless and easy. Repairs are frequently described as top-notch, with vehicles returned looking brand new, often cleaner than when dropped off. Proactive updates throughout the repair process were widely appreciated, with many customers noting they were kept informed every step of the way. Vehicles were often completed ahead of schedule, which delighted many customers. A few customers noted areas for improvement, including delays due to parts availability, occasional lapses in proactive communication, and isolated quality concerns, all of which were mentioned directly in their feedback.
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Service Quality
"The quality of the repair on my car is truly top notch! My car had been vandalized, and when I got my car ..."
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"What an exceptional job - I dont think the car looked that good when it was new."
"Excellent repair work. Completely restored my car."
"... them to anyone who needs to repair their vehicle. Customer service was excellent, and I couldn't be happier with the result. Thank you!"
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"I am completely satisfied with the quality of my repair."
"Caliber kept me updated at every step of the way regarding the status of my vehicle. Not only that, ..."
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"Excellent. They stay in touch with you all through the process to let you know what is going on."
"From beginning to the end of the process Caliber kept us informed which was very helpful as we planned activities being without the vehicle."
"Excellent communication throughout"
"I really appreciated the weekly updates. I dont always answer my phone because I work weird ..."
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Paul
(Toyota owner)
reviewed 8/27/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Kateryna
(Toyota owner)
reviewed 8/27/26
Likely to Recommend - 4.0/5.0
Repair Quality - 4.0/5.0 -
Everything was wonderful.
Customer Service - 4.5/5.0 -
Everything was wonderful.
Returned Clean
Maryann
(Kia owner)
reviewed 8/27/26
Likely to Recommend - 0.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 1.5/5.0
Returned Clean
Traci
(Ford owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Micah
(Volkswagen owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Randall
(Hyundai owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Frederick
(Mazda owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Darcy-And-Kasey
(Toyota owner)
reviewed 8/24/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
From the get go with Caliber Collision it was a great experience. Friendly employees and great service
Customer Service - 5.0/5.0 -
Tammy was wonderful at the check-in/reception counter. Marco kept me advised on everything happening which was very much appreciated.
John
(Mercedes-Benz owner)
reviewed 8/21/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Jadyn
(Nissan owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Curtis
(Ford owner)
reviewed 8/20/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Rosann
(Subaru owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0 -
The staff was friendly and knowledgeable. The collision staff were in target
Repair Quality - 5.0/5.0 -
They did great work
Customer Service - 5.0/5.0 -
They were awesome
Returned Clean
Raymond
(Ford owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0 -
1000% times over
Repair Quality - 5.0/5.0 -
They are so fast and the work looked so good! We will forever use them for any future work for any of our vehicles!
Customer Service - 5.0/5.0 -
Amazing customer service . They called me about every other day to tell me the step they were on for fixing it! Couldn’t ask for better customer service !
Returned Clean
Paul D Judith W
(Toyota owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 4.5/5.0
Customer Service - 5.0/5.0
Returned Clean
Linda
(Subaru owner)
reviewed 8/17/26
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Carey
(Jeep owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Amanda
(Kia owner)
reviewed 8/17/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Dina
(Honda owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Isaac
(Volkswagen owner)
reviewed 8/13/26
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Great customer service
Customer Service - 5.0/5.0
Returned Clean
Larry
(Toyota owner)
reviewed 8/13/26