Caliber - Suwanee
In operation 29 years, 7 years at this location.
At Caliber Collision, we are committed to restoring the rhythm of your life by improving the image of the collision repair experience. Our promise is to provide every customer with complete satisfaction – it’s what drives us.
- Free Estimates
- Insurance Company Assistance
- Lifetime Warranty
- Automotive Glass Replacement
- Detailing
- Paintless Dent Repair
- American Express
- Discover Card
- MasterCard
- Visa
- Check
- Debit Card
- English
| Sun | Closed |
| Mon | 7:30 am - 5:30 pm |
| Tue | 7:30 am - 5:30 pm |
| Wed | 7:30 am - 5:30 pm |
| Thu | 7:30 am - 5:30 pm |
| Fri | 7:30 am - 5:30 pm |
| Sat | 8:00 am - 12:00 pm |
My Experience - 5.0/5.0 -
I was kept up to date on status..chris texted with up dates..work looks great
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0 -
The receptionist, can't remember her name. She was very helpful and was full of positive energy each time I interacted with her.
My Experience - 5.0/5.0 -
They were very quick and courteous and did a wonderful job!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 4.0/5.0 -
I would give it a 10 if they didn't have Kathy as their rep. She complained to me that she worked 60 hours a week and also kept saying "we have 60 cars out there...." trying to put me in my place and I wasn't EVER trying to get my car done quickly. I was fine with it being done the NEXT week.
Repair Quality - 1.5/5.0 -
The outcome was great on my car, but going through the ordeal was very unpleasant with Kathy being my point of contact.
Customer Service - 0.5/5.0 -
Totally not given respect and was cut off multiple times as though I was bothering Kathy and I hardly ever called. Maybe once or twice. She would abruptly get off the phone with a judgmental type of tone of voice. I did not enjoy dealing with her.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
Thanks so much Caliber Collision you were great and very kind to me. Chris took care of my car. He took into account that I wouldn’t be able to get messages until late in the evening and sent me text messages so that I was still informed. They always returned my calls and were very courteous when I had trouble coming to pickup my car. They did and excellent job on my car. They exceeded my expectations and made me very happy. Thanks!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
All was great. And a concern from a previous visit was handled gracefully and expeditiously !! Awesome service
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
great work.. nothing needs to be improved on. the team in suwanee ga were knowledgable excellent and swift
Likely to Recommend - 5.0/5.0 -
2 co-workers already working with them
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0 -
I appreciate your consistent outstanding service when I have needed it!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
From start until finish the team kept me informed!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
My Experience - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Returned Clean
My Experience - 5.0/5.0 -
You are awesome!!!
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Kathy was great. Kept me informed throughout the process.
Customer Service - 5.0/5.0
Returned Clean
Likely to Recommend - 3.5/5.0
Repair Quality - 5.0/5.0
Customer Service - 2.5/5.0 -
I was earlier told that car would be ready EOD. Then i was told that the car would be available by next day morning. Eventually after lot of followup i got to know that the car would be available next day evening. I expected a better info on the status of the car from caliber instead of me following up.
Returned Clean
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0
Customer Service - 5.0/5.0
Likely to Recommend - 5.0/5.0
Repair Quality - 5.0/5.0 -
Everyone was awesome!